I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards.
I went all the way to the corporate office and they said they won't do it. They have lost any future business of mine and I will try to discourage as many people from using their services as possible.
The real kicker is that I asked the clerk at the time of purchase, if it was refundable and she said "Yes", but now they won't stand behind what was said. Don't use these liars, find another place to get a massage.
Review about: Massage Envy Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $130.
Preferred solution: Full refund.
I didn't like: Lied about gift card refund.