Why you should NEVER use Massage Envy
I'd like to say that in the beginning the first hour massage was 40 bucks and it was great. I then said "sure why not i'll come back every month and get one done." After about 4-5 months, I decided to cancel since I was moving back up north from South Miami. They told me everything was taken care of and I would never be billed again.
From December-May everything was fine, even FORGOT about them. Next thing you know, June 6th they call and say my pre-paid was due....WHAT!?!? I called up and had to argue for 2 weeks to get my money back, and it even cost me to overdraft. Finally after many hours wasted on the phone with supervisors, and the ceo, and my bank, i got my money back!
This morning, I receive the same phone call saying my July pre-paid was ready.....!!!!!!!! So now, back all over again, calling to get this charge cancelled....
I'm getting a new credit card today, and trying to keep myself from going down there and kicking some serious butt!
do not EVER use them....bunch of crooks!!!!!!!!
Monetary Loss: $120.