A then, new girl, was rude & disrespectful on my visit last month. Upon returning today she was at the front desk so I asked to be checked in by someone else but she said she was the only one there but that I was already checked in.
I said ok & sat down briefly but then I went to the quiet room. After being there 3hrs I came out to be approached by a mngr telling me that the girl was crying saying I was rude to her this morning. The mngr told me they're not going to have that kind of behavior from clients. I was stunned!
She said their cameras showed my "facial expressions" to be rude; are you kidding me?! plus she said there were Therapists in the back that witnessed what I said. Unless they have bionic hearing the mngr was lying about Therapists hearing me talking to the young girl because there wasn't 1 Therapist in sight when I walked through the door to go sit in the quiet room. Previously, no doors were propped open & only that 19 year old girl, me & my witness, which was getting a massage too were in the lobby.
The mngr also said the young girl had apologized to everyone for her behavior last time so they put it behind them & moved on. Umm, I didn't get an apology. I'm the victim per-say, I need/deserve the apology. She only apologized to save her job.
I bought a membership after my 1st visit & today was my 3rd. After 3 visits I left there crying & have discontinued my membership.
Here's a kicker, my appointment was at 10am but the one that was there with me was at 8:30am so if there was such an issue there was plenty of time to address it before 10am. Guess they had to get their money.
Staci2015 wrote the review because of poor customer service at Massage Envy. Reviewer claimed that he or she wants Massage Envy to read this review and look into the issue (if any).
The most disappointing in user's experience was aspect of blaming and judging customers and way the concider a matter resolved. Author liked the most therapist who did my massage. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.