Massage Envy - Unfair gift card reduction
I won two 50 and one 100 dollar gift cards. I used the first card two 50 dollar gift cards in a couple message.
I was asked if I wanted a membership which I declined. 5 months later I decided to use the 100 gift card. Upon setting up my appointment i was told there wss only 90 dollars on the card. I informed them that the card is valued at 100.00 not 90.
I expected to get the full value prior to coming. I was informed that because I was not a member and my last visit was 5 months ago the certifiacate is now at 90 instead of 100. I informed them that i won the certificate valued at 100 and because i dont have a membership you have no right to reduce a certificate valued at 100.00 and because it has been 5 months since my last visit.
It is completely unfair to reduce the value because I declined a membership and my last visit was 5 months ago. I want the full value of the card i win and not be penalized because I declined a membership.
Reason of review: Not as described/ advertised.
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Please avoid publishing any personal information and promotional content
My son give me a gift card for mother's day. I used part of the amount for a facial.
I cannot find the card so I called the head office and left several messages, sent emails but no one contacted my. I am still waiting for a response. I have a balance but the Freeport branch said that they cannot do anything. I do not understand what type of company this is that do not want to honor your money.
Be careful - do not get gift cards. If I do not get my money I am going to report to consumer affairs.
Has anyone had issues with Massage Envy gift cards? When I tried to use two today, both had zero balance: one had been hacked by some guy (no idea who this person is) and the other was supposedly applied to the person's account who gifted it to me at their request. #massageenvyracket #hackedgiftcard #giftcardtheft my spa experience turned into a 45-minute investigation and a clueless worker justifying a screwed up system.