I go to the massage envy in Manchester NH. I had an incident where they called and rescheduled my massage not once but twice...I became a little irritated and stated that perhaps I would cancel my membership since I couldn't seem to get in at the times I needed.
A few days later I received a call from the manager who apologized for the inconvenience and offered me a complimentary hot stone massage. I agreed, had a wonderful massage and am pleased with how the situation was handled.
I will say there seems to be a lot of "turnover" with the therapists there. Some of them are really great, and others...not so much....
Review about: Massage Envy Membership.