They took money out before the Contract stated date, then stated that the Refunded the money, but never actually refunded anything - and now my account is short the 65.00 I paid. I call up there and the store manager is always unavailable with personal issues and will call in the morning, but then she doesn't show up in the mornings - I tried getting a hold of her for 3 days.
The owner does not respond at all.
and Massage Envy Corporate only refers you back to the indpendent store - 12 months of 65.00/month contract and it just withdrawls and you can't use it. So I give them $780.00 without any services rendered and they won't answer my call.
Reason of review: Problems with payment.
Monetary Loss: $780.
Preferred solution: Full refund.
I didn't like: Unavailable manager and error in payment on account.