Massage Envy Phoenix, ArizonaComplaints and Reviews

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1.7 Based on 147 reviews
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  • Customers like
    • Massage therapist 11
    • Massage therapists 6
    • Facilities 5
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 11
    • Trap you into joining 9

Didn't realize that they hire drug dealers. Was in room when we over heard one worker talking about picking up and making a deal. Got her name, Maggie Gibbs. Works at the Arrowhead location. Do not go there, drug users and dealers. We left and haven't returned. Don' t they get drug tested like healthcare???

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I purchased a gift card for a one hour massage at a charity event. I used this massage, present the gift card at checkout and was informed the value of the gift card was $39 and since I was not a member of Massage Envy, the price for a massage was $78 so I owed them $39. This is horrible!! What kind of company treats charities and people who support charities this way? I hear nothing but complaints about Massage Envy and I will never go there... Read more

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Due to my hectic travel schedule I asked the Massage Envy location where I had joined if I could still use my pre-paid massages if I cancelled my membership...... the 16 year old at the front desk....said "sure no problem"........ now when I have called to ask how many prepaids I had left the rude woman who answered the phone told me .... NONE..... you relinquished the prepaids when you cancelled your membership.....oh... and I had 30 days to... Read more

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