Marc D Wya

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Verified Reviewer
| map-marker Jacksonville, Florida

Gift certificate question.

I am simply trying to get in touch with someone regarding purchase of a gift certificate. I have a couple of questions but cannot find a proper contact number to speak to a representative. Please have someone call me at 847-867****. That is the Chicago area. Thank you very much. There was no complaint or negative review. Just having difficulty Getting a hold of someone to answer my question. Thank you once again.
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Pros:
  • Pending
Cons:
  • Pending

Preferred solution: I would like to speak to a representative regarding gift certificates.

Anonymous
map-marker Chicago, Illinois

Giftcard issue

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I sent numerous emails and called and left messages about a gift card I received. All I need is the link reactivated and nobody is willing to help me.
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User's recommendation: Nope

Jaquana Pvv
map-marker Weaverville, North Carolina

Terrible customer service

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I book a massage for a friend of mine and when she called to set a date for her massage she was disrespected and she now doesnt want anything to do with this company. Its been a week and I keep getting the run around with no resolution . Lost a good customer.
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User's recommendation: There will not be one.

Catherine B Ogu
map-marker Olathe, Kansas

Very upset not a human to talk to

There was a mistake made on a e gift card and nobody can help so now my daughter doesnt get a gift and I am out the money
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Anonymous
map-marker Brunswick, Ohio

A question regarding the settlement

I was told by the settlement company that there was not expiration date and I didn't use it right away. I had some health issues and was in the hospital. I tried to redeem them and was told they expired. So the issue is I wasn't able to get my fair settlement of $198. I tried calling the law office and the number was disconnected. I feel I've been ripped off twice. I would hope Massage Envy would make an exception under the circumstances and make restitution.
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April B Lwt

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Verified Reviewer

Angry

Worst company ever , I will spread the word you have rude girls working there with attitude and mouths , I scheduled an appointment one day got sick the. Next I tried to reschedule next day as Im sick She Ridley claimed she charge me 55$ of a 75 $ gift card , then stated I was told the new policy wich I was not , called me a liar and I asked for manager then says she sick lol how ironic I will not tip your worker or ever go back and make sure I post this all over social media what kind of business you are you should be closed down and ashamed of yourself teying to charge people for being sick
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Cons:
  • Your whole company

Preferred solution: Full refund

Markia Ain

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Verified Reviewer

My name is Mr. Gregory - On November 27, 2023 my...

My name is Mr. Gregory - On November 27, 2023 my wife, Rita, called Massage Envy and paid $150.00 for a gift card. She asked to have it sent to our home address: {{redacted}}. We have never received that card! On our Visa credit card statement that we just received, it showed a $150.00 deduction for the gift card on that date. I have called your phone number THREE TIMES IN THE LAST THREE DAYS AND HAVE GOTTEN NO RESPONSE! If you do not contact me with an explanation within the next 24 hours I will call my credit card company and report this charge as fraudulent. Gregor K. Gregory
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Patricia R Apk
map-marker Estero, Florida

Membership issues

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Call me to explain, package was expired I was told I had 4 when I made the appointment and I had to end up paying out of pocket!!!
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Loss:
$280
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Go somewhere else!!!

Gretchen F Fda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Boulder store is closed so can’t get gift cards /freee my account

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Company is a scam! Do not waste your money- Ive been with them since 2006 and cant get out of my contract- have 30 plus massages left, if I want to cancel, I have 2 months to use, only they dont have any availability for at least 6 weeks- and I have 4 locations around Denver and ALL of them are booked.
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Loss:
$2
Pros:
  • Massage therapists
Cons:
  • Entire company model

Preferred solution: Price reduction

User's recommendation: Never

Kyle v Zac

Cancelation issue

No one calls back, your stealing money. Management is a joke. You call to cancel "its in notes" because Management isn't there and no one's there can help you. Masusa's are great. But your management sucks.
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Loss:
$79
Pros:
  • Masus are great
Cons:
  • Your management sucks

Preferred solution: Full refund

User's recommendation: Don't get membership.

Jacqueline A Pgm

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Gift card balance

Original message sent to massage envy HNY! I received a gift card for my birthday and need to know the balance. I'd like to regift it to my BFF for her 60th bday. Thank you This took me to a portal that read #PISSEDCONSUMER, lol I am not "PISSED" merely requesting a little info.
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User's recommendation: LAUGH IT OFF

Jim O Qqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card issue

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I received a gift card. I went to book a session and could not complete the process without providing a credit card number. This is not needed for a prepaid session! I was told I could book the session without a credit card in person, but at the location they also required a card and would not refund the gift card. Horrible.
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Loss:
$130
Pros:
  • Looks lovely
Cons:
  • Horrible customer service and constant upselling

Preferred solution: Full refund

User's recommendation: Stay away!

Raymond K Zou

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Verified Reviewer
| map-marker Pompano Beach, Florida

Bad Management

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The management at massage envy pompano beach uses bullish tactics to keep customers. They will charge your credit card without consent. They refuse to cancel memberships. Buyer be ware.
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Pros:
  • 1 great therapist
Cons:
  • Lot of bad therapists and poor management

Preferred solution: Full refund

User's recommendation: Go Elsewhere

SHERELYN C

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Verified Reviewer

Help with gift card

I received a gift card for my birthday and lost the email with needed information. I left a message and cannot review it until I receive help.
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Preferred solution: Gift card information so that I can schedule.

Gladys B Ndv
map-marker Pompano Beach, Florida

Extremely unhappy

When I signed up with Massage Envy, the first service was nice, and now that I want to cancel, the supervisor at Pompano Beach, Florida was very rude and disrespectful.
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Loss:
$600

Preferred solution: Full refund

User's recommendation: Do not sign up with them