Most helpful reviews first
I wanted to use massage envy for a while because of the low price that they advertise. My sister purchased a gift card for me for my birthday for a 1 hour massage. The price of the massage was $52 with tax. I went to the ATM before hand and took out $20, thinking I...Read more
I purchased a 2 gift cards for $55.00 each and got charged twice.Read more
me and my partner had some gift cards for x mass so we stop by at your arden way location we checked the balance and aak if there were any appointments for that day since it was our time off and we were able to make time for it so the girl said there was no...Read more
To whom it may concern, I am a Massage Envy member and have been for several months. I was in for my first facial, a couple of months ago and was interrupted during my treatment, something about someone needing the steamer and they took it away. My second facial, same...Read more
I didn't like
- Overcharging as a member
Manager at the Brookfield, WI Capital Drive location cancelled appointment for a two person massage with very short notice. On 1-3-19 manager called and left a voicemail at 12pm informing us that the appointment that we made for 1-4-19 would be cancelled if we did not...Read more
What happened. A customer used my account for His/her massages 1.5 hours worth, and used my credit card to add additional enhancements. Oct. 6th On the day of the "False" scheduled massages, I received a call to confirm. I called back and they cancelled it as it was...Read more
I wanted to update my review left yesterday. I hurt so bad today there are lumps in my dam neck it is so sore I can hardly move it I have more bruises on my back and neck I’m like light shade of purple. I can’t believe how bad I hurt. I hate the guy who did this to me....Read more
I had a gift certificate given to me for 2 60 min massages. I have to say I wish I had never gone. Upon arrival they have you imput your information in a tablet. I thought it was a nice touch. Sadly the person who put there hands on me never read it. They must be into...Read more
Massage Envy in Savannah, Georgia - Cancellation of membership
Savannah GA store closed. Not willing to commute to other stores. Want to cancel mine & my husbands (Greg) membership. Thank you Cindy Adams 912 272 7957 email@example.com
Massage Envy in Elkridge, Maryland - Gift Card was used by someone in a different state, not us
Waiting to see if there is any resolution, but wife went to the local Massage Envy with gift card and they said someone else used in in Colorado (we live in MD) and they couldn't help us. At all. "You will have to call them." Great customer service.
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