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I wanted to use massage envy for a while because of the low price that they advertise. My sister purchased a gift card for me for my birthday for a 1 hour massage. The price of the massage was $52 with tax. I went to the ATM before hand and took out $20, thinking I...
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Anonymous
PaulDallas

There's really no reason to tip for a massage because it is a prearranged cost and they're really not doing you a favor you're paying for a service. The massage these days is ...

Anonymous
LMT

You received a discounted massage. YOU DO NOT TIP ON THE DISCOUNT YOU RECEIVE.The general going price of a massage at a business is $100 per hour. 15%-25% is $15 - $25 dollars...

#240860
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What happened. A customer used my account for His/her massages 1.5 hours worth, and used my credit card to add additional enhancements. Oct. 6th On the day of the "False" scheduled massages, I received a call to confirm. I called back and they cancelled it as it was...
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#1394742
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I wish I could give zero stars if possible. I never had a problem with the services I received until I needed to cancel my membership. My 12 month contract had already been fulfilled so I was within our agreement of cancelling with no additional fees. Cancelling is not...
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2.0
I liked
  • Some of the massage therapist
I didn't like
  • Customer service when cancelling
#1388079
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After weeks of trying to contact corporate to discontinue my membership (due to my location closing without notice), I finally found a site to contact them. I received a follow up email the next day assuring me my account would be closed asap. I was really impressed...
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4.5
#1396627
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After working for Massage Envy 10 years, I'm sad to say how unvalued I feel as a therapist. I suffered a herniated disc on 1/6/18 of this year. I was persuaded to do my best to get healthy and back to work. I came back to a unpersonable clinic. I worked in pain with no...
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2.6
#1385871
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Massage Envy - AWEFUL CUSTOMER SERVICE MCHENRY IL

Nobody at the Mchenry facility. Nobody called. A sign on the door. Really???? Wth is going on????? We all deserve a call. When will I be called????? I can’t contact someone who isn’t there!!!! BOGUS!!!!!!
2.3
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
Website
I liked
  • Therapist
I didn't like
  • Customer service
#1380994
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Massage Envy - Cancellation of membership

I felt pressured and rushed into a membership by a very sale-sy girl who in no way described my membership. It was closing time and she rushed through the policy and I feel as If I have been tricked. This is not a good feeling when you want to come get a massage at a welcoming and sincere place.
1.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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#1397396
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Massage Envy - I used to work for this company

I used to work here. Worked 5yrs here. Now that i need info on my last year of work. NO ONE FROM THIS PLACE IS WILLING TO HELP ME. I tried calling my former boss and the Cannons nevr answer the phone or return my call. Every review ive seen was awful from customers and now i get why.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
Website
#1396854
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Massage Envy - Management
Former employee and the management at my location is trash
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Anonymous
Anonymous

I hope you are successful elsewhere!!! I don't where you are but the same thing happened to my trusting and reliable relative. Fortunately that ended organically before it was...

#1374034
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Contact Massage Envy

Mailing Address:
Massage Envy Franchising, LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
USA
Phone:
(480) 366-4100
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Massage Envy Products and Services

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Massage Envy - Horrible!

The therapist I have had are incompetent, the “managers” have no power to help. They refused service because I said that one day I would LIKE to have an MRI...the incompetence of this therapist is astonishing...she said oh I feel uncomfortable now
1.0
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Product or Service Quality
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#1396459
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