Most helpful reviews first
I wanted to use massage envy for a while because of the low price that they advertise. My sister purchased a gift card for me for my birthday for a 1 hour massage. The price of the massage was $52 with tax. I went to the ATM before hand and took out $20, thinking I...Read more
What happened. A customer used my account for His/her massages 1.5 hours worth, and used my credit card to add additional enhancements. Oct. 6th On the day of the "False" scheduled massages, I received a call to confirm. I called back and they cancelled it as it was...Read more
I wish I could give zero stars if possible. I never had a problem with the services I received until I needed to cancel my membership. My 12 month contract had already been fulfilled so I was within our agreement of cancelling with no additional fees. Cancelling is not...Read more
- Some of the massage therapist
I didn't like
- Customer service when cancelling
After weeks of trying to contact corporate to discontinue my membership (due to my location closing without notice), I finally found a site to contact them. I received a follow up email the next day assuring me my account would be closed asap. I was really impressed...Read more
After working for Massage Envy 10 years, I'm sad to say how unvalued I feel as a therapist. I suffered a herniated disc on 1/6/18 of this year. I was persuaded to do my best to get healthy and back to work. I came back to a unpersonable clinic. I worked in pain with no...Read more
Massage Envy - AWEFUL CUSTOMER SERVICE MCHENRY IL
Nobody at the Mchenry facility. Nobody called. A sign on the door. Really???? Wth is going on????? We all deserve a call. When will I be called????? I can’t contact someone who isn’t there!!!! BOGUS!!!!!!
I didn't like
- Customer service
Massage Envy - Cancellation of membership
I felt pressured and rushed into a membership by a very sale-sy girl who in no way described my membership. It was closing time and she rushed through the policy and I feel as If I have been tricked. This is not a good feeling when you want to come get a massage at a welcoming and sincere place.
Massage Envy - I used to work for this company
I used to work here. Worked 5yrs here. Now that i need info on my last year of work. NO ONE FROM THIS PLACE IS WILLING TO HELP ME. I tried calling my former boss and the Cannons nevr answer the phone or return my call. Every review ive seen was awful from customers and now i get why.
Former employee and the management at my location is trashRead more
Massage Envy - Horrible!
The therapist I have had are incompetent, the “managers” have no power to help. They refused service because I said that one day I would LIKE to have an MRI...the incompetence of this therapist is astonishing...she said oh I feel uncomfortable now
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