Massage Envy Reviews and Complaints
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Customers don't like
- Customer service
- Absurd membership contract
- Lack of qualified people
Customers like
- Massage therapist
- Massage therapists
- Had good massages
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No heat at this massage envy
The manager has known since last year that the heat wasn’t working and never got it fixed and this week it was below freezing and still not fixed
My daughter moved and did not cancel membership right way so when she was in town we went in to her location to see what we could do about her built up massages. The guy st the counter gave me options of taking over her membership but I had my own so he transferred...
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My appointments have been canceled twice (last minute). When customer cancels last minute we are charged / they don’t even offer a service in exchange for your inconvenience. I did cancel one service where I had facial and massage - they only canceled 1 service I had...
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I scheduled an appointment for today at 6:30 pm for a 90 minute facial. I got a voicemail from McKenna saying that my appointment was moved to 7:30 pm and that if I had a problem with that, to call back. I had no problem so I showed up for 7:30. Austin, a store...
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Massage Envy - Cancellation of membership
I felt pressured and rushed into a membership by a very sale-sy girl who in no way described my membership. It was closing time and she rushed through the policy and I feel as If I have been tricked. This is not a good feeling when you want to come get a massage at a welcoming and sincere place.
Massage Envy - I used to work for this company
I used to work here. Worked 5yrs here. Now that i need info on my last year of work. NO ONE FROM THIS PLACE IS WILLING TO HELP ME. I tried calling my former boss and the Cannons nevr answer the phone or return my call. Every review ive seen was awful from customers and now i get why.
After weeks of trying to contact corporate to discontinue my membership (due to my location closing without notice), I finally found a site to contact them. I received a follow up email the next day assuring me my account would be closed asap. I was really impressed...
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Massage Envy - Horrible!
The therapist I have had are incompetent, the “managers” have no power to help. They refused service because I said that one day I would LIKE to have an MRI...the incompetence of this therapist is astonishing...she said oh I feel uncomfortable now
Massage Envy - Unhappy
I paid a $100 and didn’t get a conformation email and the place can not see it in the system. There is no actual customer service to talk too. Message Envy stores can’t give you information on who to call for problems. Then the only number you can find online is to give a survey.
Similar to Massage Envy
What happened. A customer used my account for His/her massages 1.5 hours worth, and used my credit card to add additional enhancements. Oct. 6th On the day of the "False" scheduled massages, I received a call to confirm. I called back and they cancelled it as it was...
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