Massage Envy

I want to get an attorney. Y'all blocked my account. I have 8 messages, and I am going to sue you guys if I don't get my money back or my massages.

I need to cancel my membership and was told I had to go in to the location. I am disabled and cannot go in.

I asked for a reasonable accommodation, like emailing me the form, and was denied. They refused to make any accommodations for me to be able to cancel my membership.

Now I am unable to cancel and have to keep paying because I'm disabled. That doesn't seem right.

I brought in a coupon with no expiration date that said I was entitled to a free massage, but when I went to pay, they said that since prices have gone up, I still needed to pay a partial fee for the massage. This is terrible considering the coupon was not a monetary value but offered a free massage. I won't be going back!

I was scheduled for 9:00am massage. They didn't open the store until 9:10 and I had to sit out in the rain waiting.

The place was freezing, the bed wasn't warmed up and it was very difficult to get comfortable being that I was cold and wet.

The massage was okay. I did say I have fibromyalgia, so it should have been light pressure, but it was too firm at times.

I called and canceled my membership, yet they took out another month. Now I need my money refunded to me.

Still charging me for a 6 month membership. I have called and they were to send me paperwork by email.

Dont happen. Ive called and let voicemail and they will not call me back and they are still charging me

My last massage was on August 28, 2025. I informed the receptionist when I went to check out that that was gonna be my last visit because I was moving.

She didnt tell me that I need to fill out a cancellation phone. I woke up this morning and seeing where they charged me for another month I shouldnt have been charged for another month so I went to try to resolve the problem. They gonna tell me theyre not gone to tell me that I need to fill out a cancellation form.

I have to ask for it. How can you ask for something that you know nothing about.

This is the second time they've caught me. Message Envy preys on consumers who think they've cancelled their memberships! They owe me thousands.

My membership was canceled never emailed me,I looked .told me I had to catch up rears ,was 2 or 3 months ,canceled ,couldn't put on hold until I did.finally 8 months later a receptionist told me it was canceled in march.i had 8 credits on books. Could of used them in kop or Arizona.

Manager could of handle different. So imalittle salty and out of 8 paid massages !!!

I have about 12 massages paid for, and I ended my session early. I didn't disrespect the massage therapist; they decided to terminate me because I ended my session early.

I have been a customer with Massage Envy for more than 4 years. I've never had an issue. The massage therapist was caressing my neck, and I told him that that wasn't a massage.

So I ended the session early. I never even told him why I was ending it early.

Company could of left me put my acct on hold (without catching up rears,that time would of been 3 months)instead manager at wyomissing canceled my acct ( found out the other day when receptionist called me)never emailed me,I looked.which forfeit 8 paid credits I did have!!!would of used them else ,ifneed be.she insisted i had to catch up,before i could of used them my niece could of took me to king of prussa,or used them in Arizona, when i visit my niece.bad enough the one lady is no longer at wyomissing. Reimbursed my money for 8,or give them to me.