What was your experience with Massage Envy?
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Customers don't like
- Absurd membership contract
- Customer service
- Lack of qualified people
Customers like
- Massage therapist
- Massage therapists
- Had good massages
They took money out before the Contract stated date, then stated that the Refunded the money, but never actually refunded anything - and now my account is short the 65.00 I paid. I call up there and the store manager is always unavailable with personal issues and will...
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I didn't like
- Unavailable manager and error in payment on account
I was not able to show up because i am sick , the massage envy location people at TIMONIUM location was sooo rude . I was customer since 2013 . They couldnt refund my money as i couldnt go to session and making rude comments. So many times they call up and say sorry...
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Massage Envy - Problem with my account email address you have old address
I tried to also leave a message by phone. Would not allow I need personal info updated Please call me at 281-796-1919
If I could give this location less than one I would... Bad management in terms of customer service and communication skills needed for successful business practices. Made an appointment, spoke with a representative confirming appointment and that my appointment was to...
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Signed up in March for my monthly massage at Norterra in Phoenix, AZ. After having massages for over 30+ years, tonight was the absolute WORSE massage I have ever had! The person was Veronica. She did most of the massage sitting on a chair, felt like she was "zoning...
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I was a male employee at the Concord Pike location Wilmington Delaware Massage Envy on August Saturday the 18th 2018 I was sexually harassed by male client Upon returning to work on August 19th 2018 I noticed I had another male on my schedule when I stated that I was...
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I like to know Why I can't see how many massages I have accumulated in my "Bank". Also, I tried updating my profile and it seems I have absolutely no access to change my name (maiden to married) and also my phone number. This is basic information I should be allowed to...
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Sea Girt, New Jersey
I liked
- Staff and therapists are usually great
- Massages and facials
- Clean and inviting facility
I didn't like
- Very limited access to profile information
I called my local Massage Envy today, August 17th, for a massage appointment on August 20th. They told me the soonest would be two weeks from today(August 31st). I think if you have a membership and they can't accommodate I should have this month fee refunded. I have...
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When I called to make a reservation for facial and massage in August I was asked the last time I was there and I said January. She said good you will get the member cost since it’s been over 6 months. Went in got service and was charged $200, not $120. Tried explaining...
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Similar to Massage Envy
I terminated my membership as a result of two very unpleasant interactions with the manager. When you want a massage or facial you want to relax and not experience this disaster of interacting with low social skills. Very snide and catty remarks were made to me two...
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I liked
- Therapist was very nice
- Employees
I didn't like
- Manager
Select Reason
I'd be more careful employing the term "facial". It has taken on a negative vulgar connotation in modern slang. Same with the word "junk". Ordinary words that have been clobbe...