Massage Envy
180K
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
350K
PAGE VIEWS
5
ISSUES RESOLVED
New Reviewer
I wanted to use massage envy for a while because of the low price that they advertise. My sister purchased a gift card for me for my birthday for a 1 hour massage. The price of the massage was $52 with tax. I went to the ATM before hand and took out $20, thinking I...
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ID
Location
Jersey City, New Jersey
Service
Massage Envy Massage
New Reviewer
Gift Card
My son purchased a ME gift card in 2018. I learned it was redeemed in 2019. I live in San Rafael my card was purchased and redeemed in Concord.
ID
Location
San Rafael, California
Product
Massage Envy Gift Card
Cons
- Gift card fraud
Loss
$200
Preferred solution
Full refund
New Reviewer
Transfer a massage
I'm trying to reach my local massage envy business in Atlanta, GA to transfer a massage to give to someone as a gift tomorrow to use here in Charleston SC, and I can't get anyone to answer the phone or call me back. I need to hear back from someone this afternoon! Kendra King
ID
Service
Massage Envy Customer Care
Preferred solution
Someone to call me back about transferring a massage for a gift
New Reviewer
Dissatisfied
I have 15 prepaid massages and am canceling membership because Im moving out of the country. They wont let me get gift cards or transfer massages to anyone. Basically, Im out over $700.
ID
Service
Massage Envy Customer Care
Pros
- Staff and therapists are usually great
Cons
- Mis information provided pertaining to transfer of hours
Loss
$700
Preferred solution
Transfer prepaid massages to gift cards or transfer to friends.
New Reviewer
Very disappointed
My massage was scheduled for a 60-minute massage at 1p on a Saturday, I was told to arrive 5-10 minutes early for paperwork, I walked in the door at 12:55p, it took about 7-8 minutes for paperwork then 5 minutes to potty and undress, my masseuse knocked and came in, talked for approximately 3-4 minutes then began the massage. By this time it was almost 1:15p. The masseuse was a big guy and I had told him medium pressure, I should have said light pressure because he was very strong and pushed WAY too hard iII. in are
User's recommendation: Do not use massage envy!!
ID
Location
Mckinney, Texas
Pros
- Local
Cons
- Ripped off time
- Poor massage
Loss
$79
Preferred solution
Let the company propose a solution
New Reviewer
Double charge different account
Stop charging a different account when you've been told that account doesn't exist anymore.Please leave me alone except what I am saying. Lets move on if you wanna give me as a customer.
User's recommendation: Love try you 6.
ID
Location
Miami, Florida
New Reviewer
Membership
Im being charged for a membership that has been cancelled I have called my location and sent emails but no one has gotten back to me, Im paying for a membership Im not using and was roped into something I dont want.
User's recommendation: Don’t sign up for the membership.
ID
Service
Massage Envy Massage
Cons
- Fraudulent
Loss
$70
Preferred solution
Full refund
Gift card issue
Tried to buy a gift card and couldnt, wasnt able to get ahold on anyone via phone or email. Bought gift card with a different spa.
ID
Disappointed with company
I was charged for an appointment that I did not go to and was not aware of. I switched to an earlier appointment and assumed my original apt was canceled. They charged me for both and were very rude when I called to ask for a refund.
User's recommendation: Go somewhere else.
ID
Location
Chicago, Illinois
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New Reviewer
I need to change my email address
I reset my password and it took my email address. But now when I try to sign in it says the email is not valid.
ID
Location
Greenwood Village, Colorado
Preferred solution
Let the company propose a solution
New Reviewer
Never heard back from customer service
I contacted massage envy customer service to change my email address on my account. I am unable to login on my computer. They never got back to me.
ID
Location
Parker, Colorado
New Reviewer
Membership
I put my membership on hold because of Covid I belonged in Colonial Heights Va 23834. This office has closed. How do I reinstate my membership?
ID
Location
Colonial Heights, Virginia
Preferred solution
Deliver product or service ordered
Gift card amount
Yes there still is an issue. I still need a refund and the entire complaint is in my first email. Not one person has called me back.
ID
Location
Denver, Colorado
New Reviewer
Unsatisfactory of results
I went in for a massage. Im not wearing a mask. I want a refund. If you dont need a mask for their facials than massage should be the same.
User's recommendation: Don’t buy gift cards! And I prefer promoting local.
ID
Service
Massage Envy Massage
Loss
$115
Preferred solution
Full refund
New Reviewer
Went in to get massage as a gift for Mother’s Day. They asked if I had my covid shots? It’s not their business. Than I was told I have to wear my mask for the hour.
My husband bought me a gift card for Mothers Day. I went in and was asked if I was vaccinated? I was also asked to wear a mask. Its an hour long!!! No thanks. I asked for a refund. They can give you a facial without a mask so why not a massage is my point. I brought back the receipt and they still told me No!!! I dont wish to do business with Massage envy. I just want my money back so I may choose where I want to go.
User's recommendation: Don’t go.
ID
Location
Sacramento, California
Transferring my membership
I recently relocated from Georgia to Mississippi. My original membership is in Snellville. I was told that I cant transfer my membership to another location. Im curious as to why not.
ID
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As a Massage Therapist through Massage Envy, Thank you 1st of all because it's a cash tip, not on card (we dont have to have taxes taken out) 2nd of all a 10 dollar tip would have been fine! We really dont get paid that whole $52 we get maybe 15%-20% of that.
We do what we do because we love to do it.
Don't let those girls bully you. Theyrevare just a cog in the machine that is massage envy