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DON'T SIGN UP FOR THIS SERVICE!!! This company has done nothing but stress me out since I signed the contract. My initial service was a gift from a friend. That went well. So afterward they talked me into signing up for a year contract. After signing the contract I...
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1.0
I didn't like
  • Dishonesty and poor customer service
#1261705
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I had a membership for 2 years September 2015-September 2017 or so I thought. I went in to the location and asked to cancel. They had me sign a cancelation document and I thought that was it. To my surprise a credit card I no longer use had been charged since. I had no...
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3.0
#1261289
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Massage Envy - Keep taking money out my account after I cancel my membershi

I cancel my membership in March since March massage envy was taking money out my account
3.9
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
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#1253963
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I went in for a free massage with coupon in hand and upon leaving they charged me 10$. I gave them my debit card and thought nothing of it. 4 months later I notice a weird 50$ charge to my account, and then realize they’ve charged me 50$ a month for 4 months without me...
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1.0
#1244466
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On April 28,2018 at the Meyerland location in Houston, Tx. We arrived at 2:40pm for my cousin birthday deep tissue Massage scheduled for 3pm. During the massage, i requested several times please it’s ok to go deeper in my back, legs, arms, etc except back of the neck...
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#1244257
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Massage Envy - Hendersonville location

Me and my friend add an appointment for 12 yesterday we get there they said they did not have an appointment for neither one of us and then the girl comes back and says that it was cancelled she had no clue who cancelled them and just said I'm sorry we don't have nothing to offer you it was pathetic I was so disgusted I wouldn't even give them a fourth of a star
#1242932
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Me and my friend had an appointment for 12 yesterday we get there they said that they did not have an appointment for either one of us then they come back and say it was cancelled they didn't know by who it was pathetic the girl says well we don't have anything to...
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#1242928
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Massage Envy - Horrible service

My husband got the membership as be thought he was gonna save money instead got stuck in 12 month period to pay and he froze for a while but than was charged 60 as it passed more one year. Just a way to cheat and fool people
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1238150
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Son bought me 3 massages by way of 3 gift cards for Christmas, first massage was honored at $50.00 .. front desk tried to get me to sign up as a member , I declined, next time I tried to book a massage the price was $90.00!!! Who in there right mind would pay $90.00...
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Anonymous
Anonymous

maybe you should read the fine print as a consumer. there is an introductory rate and that’s honored your first time in. any additional sessions are a non-memeber rate or the ...

DazzlingWallaby
DazzlingWallaby

I’ve been to massage envy several times before, and that is just their policy. They offer the first time as an introductory then you either have the option to do the membershi...

#1237802
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Contact Massage Envy

Mailing Address:
Massage Envy Franchising, LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
Phone:
(480) 366-4100
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I have reached out to the corporate office in Arizona 7 times. One of 7 calls was returned and they left a message for me to call them back. Still no reply. I've left several messages on their "portal" and no reply. I posted on yelp and someone posted a comment to...
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Anonymous
Anonymous

after you cancel your membership you have 60 days to use the sessions and you sign away your rights to them twice, on the membership agreement and on the cancellation form. or...

1.0
#1237115
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