Massage Envy

Do not sign up for massage plans at Massage Envy especially the , Concord, NC location. I used gift cards for my first payments because I saw reviews about continuing to charge credit cards when services were complete.

You are still required to have a credit card on file. After calling to remove my credit card and change to HSA card, they charged the deleted card. Stated some staff members did not have approval to remove the card number from the system. Charging a card that was not authorized to be used is sketchy or illegal?

ME had notes the day I called to delete but did not. Also did not know how to charge the HSA card is the excuse given to me.

Last month, staff charged me an additional fee because my automatic membership payment date was after my massage date. I could not apply that additional fee to my membership fee so the extra 75.00 was paid to them for what when I have a membership. I did not request or receive any additional services.

Managements response was a lot of people get extra massages. They did refund the HSA card but I would not have known about the extra charge without going into my HSA account. Lastly my HSA card expired in January and I did not realize, however ME, only indicated to me that my account was suspended. Meanwhile, they had this extra 75.00 for additional services.

I did get the 75.00 refunded as mentioned before. Furthermore, I was told by a manager that the staff should have asked me if I wanted to pull my payment early. She didn't say, ask me if I wanted to pull my payment early to avoid an additional fee of 75.00. Very sketchy!

Absolutely horrible customer service. Most of the massages that I did receive were great.

Mediocre massages. Overpriced.

Poor management. I gave Massage Envy West Wichita a try because I was away from my husband on his birthday due to a family medical emergency. It was back in April and they were running a Mother's Day special (buy one get one at half price). My husband was so unimpressed by the first one that we almost forgot to use the other one.

But he finally got one just before our Christmas travels. How is it that between the two 60-minute massages plus a brief tension relief session, they have charged $275? Where is the half off? I have tried several times now to reach a manager to straighten this out.

I keep getting told they are unavailable and I will receive a call back. No call yet.

From the other reviews here, it looks like this is their M.O. Avoid!

I was a member at the Lakeway, TX location and they closed, so they transferred my credits over to the Westlake, TX location. I was trying to use them all and they told me I had until the end of the year multiple times.

I just called to make an appointment and they said they have now expired. I was in there a few days ago and asked the same question and not one person said anything. I called and they are now saying they gave me the wrong information and that they are sorry, but nothing can be done.

If this is how people run their business, they are going to lose many customers. I had even thought of renewing my membership, but now I will not.