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Top Question
#37352

Are they charging the monthly fee even though closed.

With the facilities closed, will there be a charge for April?

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Answer:
by #1855126

My local ME closed in March and I was charged for March and April. No one contacted me about the closing or about the charges.

by #1852782

According to massageenvy.com, all Massage Envy locations are independently owned and operated, and all are temporarily closed due to the COVID-19 pandemic. It is also stated that you should contact your local franchise regarding membership fees in this period.
You may also contact Massage Envy Customer Support at (480) 366-4100 for further assistance.

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Question:
#39282

Need to cancel account immediately.

I need to cancel my membership but I cant get a hold of anyone, can someone please call me back and cancel my membership for me?

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Answer:
by #1877141

guestrelations@***y Email ME with your name , address and location where you signed up, and ask them to cancel your membership. Hope that works !

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Question:
#38001

How do I suspend my account?

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Answer:
by #1855127

One way, that I was unaware of that happened by accident, was that my cc number was changed. My cc number changes ever four months as a way of avoiding fraud. No one from ME contacted me about it. I'm not sure what happens to your credit information, but I found out when I called ME and the front desk said my account was suspended because my card couldn't be charged. I forgot to call them to let them know that my card was updated.

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Question:
#37737

Billing question on April 11 for $65.00.

I was charged on my CC for $65.00. I am unaware of what this charge is for.

I had my account frozen at the time that my local massage envy closed due to the virus.

I would like this charge reversed. Thank you, Karen

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Answer:
by #1855130

I've had luck by contacting my cc company and asking them to reverse the charges. Explain to them about the ME account being frozen (so you shouldn't be charged at all) and ME being closed and there shouldn't be a charge. They may ask you to contact ME first. They may not even answer the phone which you can tell your cc company.

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Question:
#37591

How can I get a refund?Please call me. I have been overcharged. 909578****

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Answer:
by #1852779


Unfortunately, the Massage Envy Faq page does not provide any information regarding overcharges and refunds. However, you may always contact Massage Envy at (480) 366-4100 and ask for assistance.
Please note that every Massage Envy centre is independently owned as part of its international franchise. You may try to reach out to the manager of your location to solve the issue faster.

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Question:
#37537

How can I get a refund and cancel my membership.

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Answer:
by #1852781

According to donotpay.com, you can try to cancel your Massage Envy membership following the procedure below:
Cancel in-person:
  • Write a letter requesting the company to end your membership. You should include your full name, phone number, address, and the date when you signed your contract;
  • Bring the letter to the nearest Massage Envy facility and hand it over to the front desk staff;
  • Ask the staff when you can expect your membership to be terminated and whether you need to pay a fee;
  • Ask for documentation that will confirm your cancellation.

Cancel via email:
  • Include all of your personal details;
  • Ask the company to send you a confirmation email once your cancellation is processed.

Please note that cancellation may come with additional fees. Therefore, you should read your contract carefully to find out this information. You won’t have issues canceling the company’s services only if you fit one of these requirements:
  • Move to a place more than 25 miles away from any Massage Envy facility;
  • Have a note from a doctor stating that massages aren’t good for your health.

Unfortunately, Massage Envy faqs do not provide any information regarding refunds. Please contact Massage Envy Customer support at (480) 366-4100 for further assistance.

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Question:

Email.

How can I change my email when I want to log in my acct?

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Answer:
by #1776975

Unfortunately, Massage Envy FAQs don't provide information about changing your email address. Please, consult Massage Envy customer service by phone at 800-467-0047 or by email at support@inmoment.com

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Question:
#19361

Gift Card Balance.

Good evening. Could you email me and I can give you my gift card number and you can let me know the balance.

Thank you for your help concerning this matter.

Carol A. Eden

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Answer:
by #1700676

Your question is specific one. Please, contact Massage Envy customer support by phone at 480-366-4100

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Question:

On-line E-gift that was given to me as a gift.

I was given am online e-gift massage for $100 about 4 years ago and I was told it never expires. I finally decided to set an appointment and I was told they could not locate this gift receipt and it could be due to new computer system.

Can someone help me please.

I made an appointment for today at the Moreno Valley location and they could not help me. I have been trying to contact corporate office for 2 days.

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Answer:
by #1699988

Your issue is rather specific. it is better to contact Massage Envy customer service by phone at 480- 366-4100 or via social networks

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Question:
by Genna Tug #188791

how do I get receipts for my monthly payments so I can get reimbursed by my organizations wellness plan?

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