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3.3

BEWARE WHEN YOU CANCEL YOUR MEMEBERSHIP!!!!! When I cancelled mine, I was told I had to wait for one more billing cycle once I notified them I was cancelling my membership.

( I had been a member for over 2 years) At the time I gave notification, I asked to have my account updated and scheduled appts for the balances already on my account. My last appt I scheduled 1 1/2 hr massage to use up my balance. When I checked in for my FINAL appt the receptionist thought I had paperwork that needed to be discussed with me but then said no and I went ahead and had my appt. As I was leaving I said good-bye and started out the door only to be stopped and told that I had no prepays on my acct and I needed to pay $119 for the services I had just had.

I told them that was wrong that I was told these were the remaining prepays I had had (the reason for the additional 1/2 hr ) and that there should be nothing due. Well I ended up having to pay since there was not manager on site and told them that I was done and would never be back! MAKE SURE WHEN YOU CANCEL YOUR MEMBERSHIP THAT YOU HAVE A COPY OF YOUR ACCOUNT, THE NAME OF THE INDIVIDUAL THAT EXPLAINS YOUR PREPAYS TO YOU AND THAT YOU HAVE MADE NOTATIONS OF ALL OF THIS!!!!

VERY VERY VERY DISAPPOINTED WITH THE WAY THIS WAS HANDLED! Why if I was cancelling my membership, would I book another appointment that I would have to pay for out of pocket and not by my monthly membership fee???????

Reason of review: Poor customer service.

Monetary Loss: $119.

Preferred solution: Full refund.

Massage Envy Pros: Massage therapist, Massage therapists.

Location: Rockledge, Florida

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