I joined the massage envy membership program over a year ago. I received a one hour massage for $49 dollars a month which was automatically taken out of my checking account.
I called to cancel my membership and was told that in spite of the fact that my contract was up I had to give 30 days and would be charged for another month. I was fine with that, but they proceeded to tell me that I also had to use the 3 massages I had already paid for within 30 days or I would lose them.
I just want to reiterate that $49 had been taken from my checking account and I have $200 worth of massages that if I don't use within 30 days I will lose them! They are paid for! How can they take them if I paid for them?
In addition in the year I have been with them I was not impressed with the massages or facials I received. I tried to cancel sooner but could not get out of contract. A total waste of money!
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- Product or service
- Monthly Membership
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- Beauty Centers and Spas