Update added by user Nov 07, 2011
After speaking to the owner this afternoon, and him being extremely helpful and cooperative, I must admit that the owner himself is an upstanding businessman. I cannot speak to his management and the way I was treated by them, however, the establishment is firm in their ethical code and I can appreciate that. I wish that I had been contacted much sooner and without the prompting of bad reviews, however, with the issue resolved I feel the need rescind my earlier review.
Original review posted by user Nov 06, 2011
I have never dealt with a more discourteous, unhelpful, unprofessional staff than this Massage Envy specifically.After being transferred by the military to a location without a Massage Envy close, I requested several different times to cancel my membership (even going so far as to visit a location at home in Virginia and coordinating with them to cancel).
The Pensacola office was uncooperative even with a sister branch and declined to receive a copy of my orders sent straight from that branch. Since then, I have called the Pensacola branch twice asking to speak to the owner (having already dealt with the manager with dissatisfactory results), left a message for whomever it is, and have yet to hear back...months later. I'm still getting charged for their services, which I'm not using.
Oh, also, the money that I've already paid has an expiration date on when I can use them?How is that fair or good business sense, to alienate a customer because they have no choice of living situation?
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