Manufacturer: Massage Envy Category: Memberships Clear all filters (20 of 20 reviews match)
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Worst Experience Ever-Do not go.I can't believe how awful they are to deal with. They make canceling your membership very difficult. They would not let me speak to a manager. I had to cancel my card because they kept charging it without permission. Avoid them! I called multiple times, kept getting the runaround. It was always some other excuse why they couldn't help me. They never went out of their way. The front desk staff is "trained" to put...
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1.0
I didn't like
  • Make canceling your membership very difficult
#999971
I have $1,600 in pre-paid massages and I can't use them until I unfreeze my acct, once it's unfroze, they continue to take money out of my bank account and I get another massage I can't afford.I am presently unemployed and cannot afford the monthly fee and tipping after any massage. In my opinion, if I paid for something, it's mine. If you hold my purchase for ransom until I give you more money.... sounds shady, doesn't it? Is there ANY way I...
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Anonymous

Anonymous So I am just giving my opinion - If you called the Location and spoke with a manager I am sure they could help you in the process. If you are negative towards the options or t...

I have never experienced such poor customer service, my last massage was horrible the girls fingers smelled like cigarettes, was not friendly at all, didn't say not one word during the 90min massage, I had a busy day at work and scheduled an appointment at the last minute so I guess that's what happens when you book at the last minute.I decided to cancel my membership due to fee increase of 65.00, my friend pays 39.00 they told me I had to come...
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1.1
I liked
  • I did enjoy my facials
I didn't like
  • Owner not available to discuss problems
  • Lack of qualified people
#992269

Massage Envy Membership Review

#977689
Canceled membership, had 2 hrs left, was told by Monroe, La envy that I would have 90 days to use, tried to make appt for today, said they called Hoover, AL where I signed up at, that my hours had expired, there contract is 60 days. I called Hoover, would not work with me , was very rude. So I lost 2 hrs because I was told wrong by Monroe. Very unhappy !
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Massage Envy Membership Review

#943349
1.9
I was a member for quite some time. I was moving out of state and money was tight, so obviously couldn't afford the $60 a month. Tried canceling, called and emailed them. 6 months later, I get a bill in the mail from collection agency saying I owe $299.99. I haven't used any of their services in over 6 months. This company is so frustrating!!
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This company is the worst.Not only are their massages crappy, they trick you into membership signing and there is no way to get out of it!!HATE!! They are impossible to deal with and very unprofessional to boot. I have been fighting with them for months to stop charging my credit card! I am not the only person having issues with them, many of my friends have experienced their horrible customer service as well. Dont get involved with this company...
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#981010
Now you might be thinking that it's unreasonable to say that this is a company policy because one person did this… Every masseuse I've ever had at massage envy has done this. This is not an isolated incident. The real issue is that life gets busy and you can't always use the prepays so they start to roll over. When life got real busy I wound up with 47 months of prepays because their predatory policy is to incinerate what you've already paid...
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1.7
I didn't like
  • Will cancel unused massages you have paid for if you cancel
#951502
In my opinion $114 for a 60-minute massage from Massage Envy's "no frills" operation is not reasonable. When checking out after my last massage, I asked to cancel my membership. I was told I had to pre-pay for the next months massage because "I was close to the monthly renewal date", and that I had 30 days to use all 5 of my pre-paid massages. I tried to explain there was no way for me to get 5 massages within the next 30 days. I was told there...
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I have been a member of ME in Massachusetts.I've always had banked massages that I could never seem to use. I finally decided to *** the bullet, lose the banked ones and cancel my membership. I sent them a certified, return receipt requested letter in August notifying them that I would cancel my membership effective 10/1/16. I had also asked if they would convert some of my banked massages and donate them to a local battered women's shelter in...
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Anonymous

Anonymous I have had a similar awful experience. Contact your attorney general. I live in Connecticut and am going to contact mine on the advice of may attorney!

2.1
I liked
  • Therapist who did my massage
I didn't like
  • Business practices are a bit unethical
  • Membership
#940242
After my first trip to ME, a membership was offered as a routine sales pitch.Only the enticing details were shared, so of course I asked a few questions. One of those questions specifically was, "If for any reason I need to cancel my membership, will there be a fee as a result?" The answer was that there is no fee for cancellation, but the fact that cancellation is not allowed was omitted. I'm uncertain of who to contact, because the manager...
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1.0
I liked
  • Massage therapists were skilled and friendly
I didn't like
  • Business practices are a bit unethical
  • Owner not available to discuss problems
#939010
MEMBERSHIP MEANS NOTHING!If you're in a different city you have to pay more money even with membership. No difference from walking in off the street. Matter of fact you get a better deal off the street. What a rip off. You'll slowly start seeing them closing stores as soon as all these lousy memberships expire.Massages are nice too bad this is not the place to get them.
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Anonymous

Ldy4x4 I have been a member with Massage Envy for about 6 1/2 years now. I use locations all over the country and am able to use prepaid massages or only pay the member rate. I've ne...

What I received from Amanda was a very dismissive statement: "Well if that's what your wife wants to do then she's welcome to do that." and then left. The woman I was sitting next to turned and said did she really just say that with no concern as to your membership (of more than 3 yrs)?! As a result I will not only am I going to drop my membership, but now I'm going to discourage people in my sphere of influence NOT to try Massage Envy and...
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I liked
  • Had good massages
I didn't like
  • Management
#932104