Manufacturer: Massage Envy Category: Memberships Clear all filters (74 of 74 reviews match)
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I purchased a massage package and was never notified that it was about to expire. Two weeks after it apparently expired, I tried to book a massage and I was told that I didn't have one available. My contract says that I have 60 days after expiration to redeem any...
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1.0
I didn't like
  • Refused to give any concessions
  • Being ripped off
  • Failed to honor contract
#1037032
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Massage Envy took monthly payments out every month until we had 21 pre-paids. At which time I asked that they quit taking the payments until we used our pre-paids up. We had to sign an agreement that cost us $20.00 per month to keep our prepaids or we would lose them....
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1.6
I liked
  • Some of the massage therapist
I didn't like
  • Attitude from customer service
  • Payments
#1027110
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This company is a SCAM!I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was...
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1.0
#1008303
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Massage Envy Membership Review

#1020252
1.1
Continue to charge card after canceled membership....untrustworthy, rude customer service.
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Massage Envy Membership Review

#977689
Canceled membership, had 2 hrs left, was told by Monroe, La envy that I would have 90 days to use, tried to make appt for today, said they called Hoover, AL where I signed up at, that my hours had expired, there contract is 60 days. I called Hoover, would not work with me , was very rude. So I lost 2 hrs because I was told wrong by Monroe. Very unhappy !
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Massage Envy Membership Review

#943349
1.9
I was a member for quite some time. I was moving out of state and money was tight, so obviously couldn't afford the $60 a month. Tried canceling, called and emailed them. 6 months later, I get a bill in the mail from collection agency saying I owe $299.99. I haven't used any of their services in over 6 months. This company is so frustrating!!
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Massage Envy Membership Review

#693984
1.0
Unfriendly and impersonal staff. I was told one thing upon joining and then a month later I was told that it's not in my contract. Felt betrayed because I was trapped for 12 months. I'm going to try a different location now.
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This place is ridiculous!If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going...
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1.0
I didn't like
  • Worst customer service
  • Entire experience
#1007305
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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT...
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I signed up for a membership in June, 2016.I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned...
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Worst Experience Ever-Do not go.I can't believe how awful they are to deal with. They make canceling your membership very difficult. They would not let me speak to a manager. I had to cancel my card because they kept charging it without permission. Avoid them! I called...
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1.0
I didn't like
  • Make canceling your membership very difficult
#999971
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I have $1,600 in pre-paid massages and I can't use them until I unfreeze my acct, once it's unfroze, they continue to take money out of my bank account and I get another massage I can't afford.I am presently unemployed and cannot afford the monthly fee and tipping...
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Anonymous
Anonymous

So I am just giving my opinion - If you called the Location and spoke with a manager I am sure they could help you in the process. If you are negative towards the options or t...

I have never experienced such poor customer service, my last massage was horrible the girls fingers smelled like cigarettes, was not friendly at all, didn't say not one word during the 90min massage, I had a busy day at work and scheduled an appointment at the last...
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1.1
I liked
  • I did enjoy my facials
I didn't like
  • Owner not available to discuss problems
  • Lack of qualified people
#992269
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This company is the worst.Not only are their massages crappy, they trick you into membership signing and there is no way to get out of it!!HATE!! They are impossible to deal with and very unprofessional to boot. I have been fighting with them for months to stop...
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