Product: Massage Envy Membership Clear all filters (0 of 123 reviews match)
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First they trick you into becoming a member. They just forget to mention that if you sign a contract it’s for a year, even though they tell you can cancel any time you want to. I have a family situation and asked them multiple times to cancel because I am not able to...
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1.0
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Massage Envy Membership
#1270492
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Massage Envy - Pissed

I had 6 session left on membership and they wouldn’t honor them
1.0
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Massage Envy Membership
#1266108
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DON'T SIGN UP FOR THIS SERVICE!!! This company has done nothing but stress me out since I signed the contract. My initial service was a gift from a friend. That went well. So afterward they talked me into signing up for a year contract. After signing the contract I...
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NaturalBulldog
NaturalBulldog

Since then I've contacted bbb. The manager responded by calling me a bully on bbb website. I sent rebuttal. He did not respond. I contacted corp. Headquarters. I got another c...

1.0
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Massage Envy Membership
I didn't like
  • Dishonesty and poor customer service
#1261705
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I had a membership for 2 years September 2015-September 2017 or so I thought. I went in to the location and asked to cancel. They had me sign a cancelation document and I thought that was it. To my surprise a credit card I no longer use had been charged since. I had no...
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3.0
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Massage Envy Membership
#1261289
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Massage Envy - Keep taking money out my account after I cancel my membershi

I cancel my membership in March since March massage envy was taking money out my account
3.9
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Massage Envy Membership
#1253963
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Massage Envy - Horrible service

My husband got the membership as be thought he was gonna save money instead got stuck in 12 month period to pay and he froze for a while but than was charged 60 as it passed more one year. Just a way to cheat and fool people
1.0
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Massage Envy Membership
#1238150
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I have reached out to the corporate office in Arizona 7 times. One of 7 calls was returned and they left a message for me to call them back. Still no reply. I've left several messages on their "portal" and no reply. I posted on yelp and someone posted a comment to...
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Anonymous
Anonymous

after you cancel your membership you have 60 days to use the sessions and you sign away your rights to them twice, on the membership agreement and on the cancellation form. or...

1.0
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Massage Envy Membership
#1237115
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I let my membership lapse, mainly because my credit card was stolen, but had a gift card for $130 from my daughter. I had an appointment for a facial. When I arrived the clerk told me I had to renew my membership for $60 dollars to cancel my membership since my...
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2.5
Product
Massage Envy Membership
I didn't like
  • Membership
  • I did not like the fact i was unable to use my gift card
#1233784
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3/18/18- Rockaway NJ location canceled my 2 hour appointment without my confirmation.Rebooked it with someone. I was basically total I’m *** out of luck. Oh, they offered to comp me a fee massage but around there schedule not mine. I’ve been a loyal member since 2012...
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1.0
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Massage Envy Membership
#1213582
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Had a membership.The office located in Pembroke Pines charged me 90 mi utes for a 60 minutes so they robbed me 30 minutes. Reported it twice and supposedly a manager was going to call which never happened. Since I cancelled the membership and had time left was waiting...
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2.8
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Massage Envy Membership
#1181133
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