Manufacturer: Massage Envy Category: Memberships Clear all filters (102 of 102 reviews match)
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I started a membership in Cincinnati while visiting a friend last Christmas but I live outside of Cleveland.When I joined I thought the closest facility was about seven miles away but it's about 20. I can't complain about the massages but the contract is ridiculous....
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3.0
Product
Massage Envy Membership
#1070599
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i went to a real massage envy in New Jersey and they were great,all Fresno location needs a lession from back east . sorry services i wanted my money back but thats impossible so i just will never get another membership or return after i use the rest of these crappy...
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1.0
Product
Massage Envy Membership
#1053170
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DO NOT JOIN THEIR MEMBERSHIP PROGRAM!!!!!Unless you like to get ripped off. I cannot schedule appointments on my days off (too busy) unless I do it a week in advance, I cannot transfer to my friends except for once per month and then they won't allow the same person...
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2.1
Product
Massage Envy Membership
I didn't like
  • Membereship program
#1051959
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Massage Envy Membership Review

#1020252
1.1
Continue to charge card after canceled membership....untrustworthy, rude customer service.
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Massage Envy Membership Review

#977689
Canceled membership, had 2 hrs left, was told by Monroe, La envy that I would have 90 days to use, tried to make appt for today, said they called Hoover, AL where I signed up at, that my hours had expired, there contract is 60 days. I called Hoover, would not work with me , was very rude. So I lost 2 hrs because I was told wrong by Monroe. Very unhappy !
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Massage Envy Membership Review

#943349
1.9
I was a member for quite some time. I was moving out of state and money was tight, so obviously couldn't afford the $60 a month. Tried canceling, called and emailed them. 6 months later, I get a bill in the mail from collection agency saying I owe $299.99. I haven't used any of their services in over 6 months. This company is so frustrating!!
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Massage Envy Membership Review

#693984
1.0
Unfriendly and impersonal staff. I was told one thing upon joining and then a month later I was told that it's not in my contract. Felt betrayed because I was trapped for 12 months. I'm going to try a different location now.
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I purchased a massage package and was never notified that it was about to expire. Two weeks after it apparently expired, I tried to book a massage and I was told that I didn't have one available. My contract says that I have 60 days after expiration to redeem any...
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1.0
Product
Massage Envy Membership
I didn't like
  • Failed to honor contract
  • That they breached their agreement
  • Refused to give any concessions
#1037032
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Massage Envy took monthly payments out every month until we had 21 pre-paids. At which time I asked that they quit taking the payments until we used our pre-paids up. We had to sign an agreement that cost us $20.00 per month to keep our prepaids or we would lose them....
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1.6
Product
Massage Envy Membership
I liked
  • Some of the massage therapist
I didn't like
  • Payments
  • Attitude from customer service
#1027110
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This company is a SCAM!I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was...
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1.0
Product
Massage Envy Membership
#1008303
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This place is ridiculous!If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going...
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1.0
Product
Massage Envy Membership
I didn't like
  • Entire experience
  • Worst customer service
#1007305
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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT...
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Product
Massage Envy Membership
#1005271
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I signed up for a membership in June, 2016.I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned...
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1.0
Product
Massage Envy Membership
#1005138
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Worst Experience Ever-Do not go.I can't believe how awful they are to deal with. They make canceling your membership very difficult. They would not let me speak to a manager. I had to cancel my card because they kept charging it without permission. Avoid them! I called...
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1.0
Massage Envy Williston, Vermont
Product
Massage Envy Membership
I didn't like
  • Make canceling your membership very difficult
#999971
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