Product: Massage Envy Membership Clear all filters (117 of 117 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Massage Envy - Horrible service

My husband got the membership as be thought he was gonna save money instead got stuck in 12 month period to pay and he froze for a while but than was charged 60 as it passed more one year. Just a way to cheat and fool people
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Massage Envy Membership
#1238150
Reply to reviews
I have reached out to the corporate office in Arizona 7 times. One of 7 calls was returned and they left a message for me to call them back. Still no reply. I've left several messages on their "portal" and no reply. I posted on yelp and someone posted a comment to...
Read more
Anonymous
Anonymous

after you cancel your membership you have 60 days to use the sessions and you sign away your rights to them twice, on the membership agreement and on the cancellation form. or...

1.0
Product
Massage Envy Membership
#1237115
Reply to reviews
I let my membership lapse, mainly because my credit card was stolen, but had a gift card for $130 from my daughter. I had an appointment for a facial. When I arrived the clerk told me I had to renew my membership for $60 dollars to cancel my membership since my...
Read more
2.5
Product
Massage Envy Membership
I didn't like
  • I did not like the fact i was unable to use my gift card
  • Membership
#1233784
Reply to reviews
3/18/18- Rockaway NJ location canceled my 2 hour appointment without my confirmation.Rebooked it with someone. I was basically total I’m *** out of luck. Oh, they offered to comp me a fee massage but around there schedule not mine. I’ve been a loyal member since 2012...
Read more
1.0
Product
Massage Envy Membership
#1213582
Reply to reviews
Had a membership.The office located in Pembroke Pines charged me 90 mi utes for a 60 minutes so they robbed me 30 minutes. Reported it twice and supposedly a manager was going to call which never happened. Since I cancelled the membership and had time left was waiting...
Read more
2.8
Product
Massage Envy Membership
#1181133
Reply to reviews
I am a member of Massage Envy. I decided to use credits towards microdermabrasion abrasion. They charged me 2 memeberahip credits which adds up to me having paid $130 total through using 2 - $65 monthly fees. Then I asked what it would cost for a memeber if I paid cash...
Read more
1.8
Product
Massage Envy Membership
#1180973
Reply to reviews
I was a satisfied customer for over 2 years and following lifestyle change, I decided to cancel membership.The ME employee suggested I "freeze" my account assuring me it was the same as canceling but would give me the option to come back without having to go through...
Read more
Product
Massage Envy Membership
#1175349
Reply to reviews
Have gone to location in Manassas, VA for 3 years.A few months back my HSA account apparently had not received the funds yet. I got a call. I told the manager to wait until Thursday and put the charge through....She did not...We went through this same process TWICE....
Read more
2.6
Product
Massage Envy Membership
#1167529
Reply to reviews
I have been the member since 2010.It was nice at the first 2 years service until I need break so I cancel my membership. After I back in 2016, they gave me a paper to sign $59.99 monthly payment one year membership. The auto renew hided below so I was not aware they...
Read more
1.0
Product
Massage Envy Membership
I didn't like
  • Worthless service
#1159711
Reply to reviews
You wrote a review for Massage Envy - Arbor Walk 3 minutes ago 1.0 star rating 12/7/2017 We had bought are membership in CA for $59.00 for life time of membership. Move to Austin Tx and everything is great until they tried to raise the rate even though they said we...
Read more
Product
Massage Envy Membership
#1144081
Reply to reviews