Product: Massage Envy Membership Clear all filters (103 of 103 reviews match)
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I'm a senior citizen and a Vietnam vet and the manager at massage envy Marlton said that it was cheaper for me to get the membership and take advantage of the discount instead of getting the one therapy session which I was going to do originally. I told the manager...
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Massage Envy Membership
#1102066
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I started a membership in Cincinnati while visiting a friend last Christmas but I live outside of Cleveland.When I joined I thought the closest facility was about seven miles away but it's about 20. I can't complain about the massages but the contract is ridiculous....
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3.0
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Massage Envy Membership
#1070599
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i went to a real massage envy in New Jersey and they were great,all Fresno location needs a lession from back east . sorry services i wanted my money back but thats impossible so i just will never get another membership or return after i use the rest of these crappy...
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1.0
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Massage Envy Membership
#1053170
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Massage Envy Membership Review

#1020252
1.1
Details
Continue to charge card after canceled membership....untrustworthy, rude customer service.
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Massage Envy Membership Review

#977689
Canceled membership, had 2 hrs left, was told by Monroe, La envy that I would have 90 days to use, tried to make appt for today, said they called Hoover, AL where I signed up at, that my hours had expired, there contract is 60 days. I called Hoover, would not work with me , was very rude. So I lost 2 hrs because I was told wrong by Monroe. Very unhappy !
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Massage Envy Membership Review

#943349
1.9
Details
I was a member for quite some time. I was moving out of state and money was tight, so obviously couldn't afford the $60 a month. Tried canceling, called and emailed them. 6 months later, I get a bill in the mail from collection agency saying I owe $299.99. I haven't used any of their services in over 6 months. This company is so frustrating!!
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Massage Envy Membership Review

#693984
1.0
Details
Unfriendly and impersonal staff. I was told one thing upon joining and then a month later I was told that it's not in my contract. Felt betrayed because I was trapped for 12 months. I'm going to try a different location now.
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DO NOT JOIN THEIR MEMBERSHIP PROGRAM!!!!!Unless you like to get ripped off. I cannot schedule appointments on my days off (too busy) unless I do it a week in advance, I cannot transfer to my friends except for once per month and then they won't allow the same person...
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2.1
Product
Massage Envy Membership
I didn't like
  • Membereship program
#1051959
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I purchased a massage package and was never notified that it was about to expire. Two weeks after it apparently expired, I tried to book a massage and I was told that I didn't have one available. My contract says that I have 60 days after expiration to redeem any...
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1.0
Product
Massage Envy Membership
I didn't like
  • Failed to honor contract
  • That they breached their agreement
  • Refused to give any concessions
#1037032
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Massage Envy took monthly payments out every month until we had 21 pre-paids. At which time I asked that they quit taking the payments until we used our pre-paids up. We had to sign an agreement that cost us $20.00 per month to keep our prepaids or we would lose them....
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1.6
Product
Massage Envy Membership
I liked
  • Some of the massage therapist
I didn't like
  • Payments
  • Attitude from customer service
#1027110
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This company is a SCAM!I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was...
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1.0
Product
Massage Envy Membership
#1008303
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This place is ridiculous!If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going...
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1.0
Product
Massage Envy Membership
I didn't like
  • Entire experience
  • Worst customer service
#1007305
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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT...
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Massage Envy Membership
#1005271
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I signed up for a membership in June, 2016.I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned...
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1.0
Product
Massage Envy Membership
#1005138
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