Manufacturer: Massage Envy Category: Memberships Clear all filters (38 of 38 reviews match)
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This company is a SCAM!I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was...
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This place is ridiculous!If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going...
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1.0
I didn't like
  • Worst customer service
  • Entire experience
#1007305
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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT...
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Massage Envy Membership Review

#977689
Canceled membership, had 2 hrs left, was told by Monroe, La envy that I would have 90 days to use, tried to make appt for today, said they called Hoover, AL where I signed up at, that my hours had expired, there contract is 60 days. I called Hoover, would not work with me , was very rude. So I lost 2 hrs because I was told wrong by Monroe. Very unhappy !
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Massage Envy Membership Review

#943349
1.9
I was a member for quite some time. I was moving out of state and money was tight, so obviously couldn't afford the $60 a month. Tried canceling, called and emailed them. 6 months later, I get a bill in the mail from collection agency saying I owe $299.99. I haven't used any of their services in over 6 months. This company is so frustrating!!
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Massage Envy Membership Review

#693984
1.0
Unfriendly and impersonal staff. I was told one thing upon joining and then a month later I was told that it's not in my contract. Felt betrayed because I was trapped for 12 months. I'm going to try a different location now.
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Massage Envy Membership Review

#649349
1.0
Massage Envy Flowood,MS. Total rip off. Cancelled membership in Feb 2015 and now in June 2015 they are still taking unauthorized money from me. No one there is capable of handling this for me. I need a corporate number if any one has one
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I signed up for a membership in June, 2016.I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned...
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Worst Experience Ever-Do not go.I can't believe how awful they are to deal with. They make canceling your membership very difficult. They would not let me speak to a manager. I had to cancel my card because they kept charging it without permission. Avoid them! I called...
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1.0
I didn't like
  • Make canceling your membership very difficult
#999971
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I have $1,600 in pre-paid massages and I can't use them until I unfreeze my acct, once it's unfroze, they continue to take money out of my bank account and I get another massage I can't afford.I am presently unemployed and cannot afford the monthly fee and tipping...
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Anonymous

Anonymous So I am just giving my opinion - If you called the Location and spoke with a manager I am sure they could help you in the process. If you are negative towards the options or t...

I have never experienced such poor customer service, my last massage was horrible the girls fingers smelled like cigarettes, was not friendly at all, didn't say not one word during the 90min massage, I had a busy day at work and scheduled an appointment at the last...
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1.1
I liked
  • I did enjoy my facials
I didn't like
  • Owner not available to discuss problems
  • Lack of qualified people
#992269
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This company is the worst.Not only are their massages crappy, they trick you into membership signing and there is no way to get out of it!!HATE!! They are impossible to deal with and very unprofessional to boot. I have been fighting with them for months to stop...
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Now you might be thinking that it's unreasonable to say that this is a company policy because one person did this… Every masseuse I've ever had at massage envy has done this. This is not an isolated incident. The real issue is that life gets busy and you can't always...
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1.7
I didn't like
  • Will cancel unused massages you have paid for if you cancel
#951502
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In my opinion $114 for a 60-minute massage from Massage Envy's "no frills" operation is not reasonable. When checking out after my last massage, I asked to cancel my membership. I was told I had to pre-pay for the next months massage because "I was close to the...
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