Product: Massage Envy Customer Care Clear all filters (55 of 55 reviews match)
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Massage Envy 12921 Shops Pkwy Suite 100, Bee Cave, TX 78738 512-263-1515 I want to close my membership. Went on the website where I book appointments to find the link for ending my membership, but found that I had to visit the Location in person to fill out formd in...
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Bee Cave, Texas
Product
Massage Envy Customer Care
#1281568
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I had a membership with Massage Envy for over 4 years. Initially, the service was average, but I really like my anesthetist so I continued my membership. I started to notice the customer service started to deteriorate due to new management and membership dropped. I...
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1.5
Product
Massage Envy Customer Care
I liked
  • Adesa
I didn't like
  • Manager ia
  • Managers passing the buck
  • Poor customer service
#1236091
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Everytime I go in I'm always seeing new faces and the good workers are no longer there they have quit and I see the reason behind it.The owner of Massage Envy better get a new manager very fast cause he's losing clients.I will never go back to this place ever again...
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Product
Massage Envy Customer Care
#1233418
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She was dumb for not signing. Completely {{Redacted}}. I don’t need massages. No one needs them. They are useful but I’m not going to waist my money on it unless I have a gift card. Just because of those comments I will never go back to this massage envy or any for...
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1.0
Product
Massage Envy Customer Care
#1211495
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Massage Envy - Incorrect email address supplied by me...9

Massage Envy - Incorrect email address supplied by me...9
I supplied Massage Envy an incorrect email address for delivery of a massage gift card for my daughter-in-law. It was the email supplied to me but it was incorrect. I will affix a copy of the transaction if I can..the correct email address is: anne@holywoodfeed.com Thank you for your help!
Product
Massage Envy Customer Care
#1187326
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I purchased a one year contract with ME to get a 1 hour massage each month.I got 1 massage. After that I was diagnosed with cancer. Then I had neither the time, energy or money to get massages for the next year. I requested that my contract be cancelled or at least...
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1.1
Product
Massage Envy Customer Care
#1185870
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Massage Envy - Front desk staff

The front desk people are routinely unprofessional. While waiting to go back they were making “collection” calls identying the person by name which I could hear and even calling a person at their place of employment then commenting that they should have enough money given where they work. I commented on how unprofessional they were being and they clearly didn’t appreciate the comment.
3.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Massage Envy Customer Care
#1182206
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I have been going to union city location for about 10 years.AT first it was cool to walk in as my schedule permitted but after some time it got harder and harder. I had to make appointments and because of my schedule or being called into work, it ended up costing me...
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2.9
Product
Massage Envy Customer Care
#1108977
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My wife was sexually assaulted at the Massage Envy on Spring Green in Katy Texas. This should be a safe place. DO NOT GO THERE! The owner still has not called me back Will see him in court I will file a police report after the Hurricane Harvey relief efforts are...
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Anonymous
John

Terrible pay and terrible management and terrible environment {{Redacted}}

Product
Massage Envy Customer Care
#1095329
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Completely shocked and disgusted by the service I received.I stopped going to this location because of the bad service. I was booked at the Tech Ridge...which was shut down today for nonpayment of rent...and was then called from this location 10 minutes after my...
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1.6
Product
Massage Envy Customer Care
I didn't like
  • Customer service from booking associates
#1086805
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