Product: Massage Envy Customer Care Clear all filters (47 of 47 reviews match)
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I have been going to union city location for about 10 years.AT first it was cool to walk in as my schedule permitted but after some time it got harder and harder. I had to make appointments and because of my schedule or being called into work, it ended up costing me...
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2.9
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Massage Envy Customer Care
#1108977
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My wife was sexually assaulted at the Massage Envy on Spring Green in Katy Texas. This should be a safe place. DO NOT GO THERE! The owner still has not called me back Will see him in court I will file a police report after the Hurricane Harvey relief efforts are...
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Anonymous
John

Terrible pay and terrible management and terrible environment {{Redacted}}

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Massage Envy Customer Care
#1095329
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Completely shocked and disgusted by the service I received.I stopped going to this location because of the bad service. I was booked at the Tech Ridge...which was shut down today for nonpayment of rent...and was then called from this location 10 minutes after my...
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1.6
Product
Massage Envy Customer Care
I didn't like
  • Customer service from booking associates
#1086805
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Massage Envy Customer Care Review

#1027311
1.0
Details
Staff turnover, poorly delivered services. I was hurt so badly after one meage I needed to go my doctor to seek relief. I diluted the services so much I left money on the table when I quit.
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Massage Envy Customer Care Review

#1025939
1.0
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Poor customer service. Had apt March 26th got there couldnt take us as me an my daughter had 3pm apts. Told us they could do one at 3 one at 4. ok we had event at 5pm. Very nonchalant an my other daughter had apt at 4. ok they cancelled hers an didnt call her. Worse pla e an would refer anyone.
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Massage Envy Customer Care Review

#988038
They lie when you buy a gift card. Once you purchase the gift card is very hard to get an appointment. What they want you to really do is buy a memership.
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Massage Envy Customer Care Review

#981002
1.6
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They are just a horrible company. You can never get appointments, they hardly ever answer the phone and they are rude. Find another company.
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My husband had an appointment that he had to cancel at least 6 hours before due to a pet emergency and they made him pay for 50% of the massage.What a policy. They could have easily filled this appointment as there is a waiting list of people who need appointments....
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Product
Massage Envy Customer Care
I didn't like
  • Customer service or business policy
#1071320
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I received a call today telling me that the therapy I had an appointment with next week is no longer working there.This is the third therapist I was used to seeing who has left the company. They also had to reschedule my other two appointments due to this issue. It may...
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3.3
Product
Massage Envy Customer Care
#1002958
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Went to appointment and told I was contacted to cancel due to therapist was ill.I verified all calls and/or messages that did not occur from Message Envy as I incurred expenses to and from as well as no options to be seen by alternative personnel and or reschedule for...
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2.3
Product
Massage Envy Customer Care
#998617
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My hands are shaking now.I was being told by the front desk manager, Ashley, that I was rude towards her, while during the conversation I never used an inappropriate word. The whole thing started when I tried to reschedule the appointment yesterday and I was surprised...
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Anonymous
Anonymous

You were a *** and they are glad to be rid of you.

1.9
Product
Massage Envy Customer Care
#997261
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I have been a member of massage envy for almost more than 7 years now. My monthly rate changed from $59.99 to $70.00 but I wasn't notified about that. I called the office (Pikesville, MD) on 1/11/17 to check how the amount got changed without having me notified. I...
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1.0
Product
Massage Envy Customer Care
I liked
  • Had good massages
I didn't like
  • Customer service at pikesville md
#992050
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We had to move and was unable to continue the massage envy subscription. We talked to them several times and they refused to budge. We got them to agree to terminate in may of last year and even have voice mails from them saying as such. It is now January and they...
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Massage Envy Customer Care
#989315
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I went in to purchase an hour long massage gift card for my husband and I was told by Leanne Wakeman at the Davis hwy, location in Pensacola Florida that they were not selling them at the moment because they were running a special for $100.00 massage, I purchased this...
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1.0
Product
Massage Envy Customer Care
#981306
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