Product: Massage Envy Customer Care Clear all filters (0 of 57 reviews match)
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Massage Envy 12921 Shops Pkwy Suite 100, Bee Cave, TX 78738 512-263-1515 I want to close my membership. Went on the website where I book appointments to find the link for ending my membership, but found that I had to visit the Location in person to fill out formd in...
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Bee Cave, Texas
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Massage Envy Customer Care
#1281568
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I went in for a free massage with coupon in hand and upon leaving they charged me 10$. I gave them my debit card and thought nothing of it. 4 months later I notice a weird 50$ charge to my account, and then realize they’ve charged me 50$ a month for 4 months without me...
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1.0
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Massage Envy Customer Care
#1244466
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Me and my friend had an appointment for 12 yesterday we get there they said that they did not have an appointment for either one of us then they come back and say it was cancelled they didn't know by who it was pathetic the girl says well we don't have anything to...
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Massage Envy Customer Care
#1242928
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I had a membership with Massage Envy for over 4 years. Initially, the service was average, but I really like my anesthetist so I continued my membership. I started to notice the customer service started to deteriorate due to new management and membership dropped. I...
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1.5
Product
Massage Envy Customer Care
I liked
  • Adesa
I didn't like
  • Poor customer service
  • Managers passing the buck
  • Manager ia
#1236091
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Everytime I go in I'm always seeing new faces and the good workers are no longer there they have quit and I see the reason behind it.The owner of Massage Envy better get a new manager very fast cause he's losing clients.I will never go back to this place ever again...
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Massage Envy Customer Care
#1233418
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She was dumb for not signing. Completely {{Redacted}}. I don’t need massages. No one needs them. They are useful but I’m not going to waist my money on it unless I have a gift card. Just because of those comments I will never go back to this massage envy or any for...
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1.0
Product
Massage Envy Customer Care
#1211495
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Massage Envy - Incorrect email address supplied by me...9

Massage Envy - Incorrect email address supplied by me...9
I supplied Massage Envy an incorrect email address for delivery of a massage gift card for my daughter-in-law. It was the email supplied to me but it was incorrect. I will affix a copy of the transaction if I can..the correct email address is: anne@holywoodfeed.com Thank you for your help!
Product
Massage Envy Customer Care
#1187326
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I purchased a one year contract with ME to get a 1 hour massage each month.I got 1 massage. After that I was diagnosed with cancer. Then I had neither the time, energy or money to get massages for the next year. I requested that my contract be cancelled or at least...
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1.1
Product
Massage Envy Customer Care
#1185870
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Massage Envy - Front desk staff

The front desk people are routinely unprofessional. While waiting to go back they were making “collection” calls identying the person by name which I could hear and even calling a person at their place of employment then commenting that they should have enough money given where they work. I commented on how unprofessional they were being and they clearly didn’t appreciate the comment.
3.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Value for money
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Massage Envy Customer Care
#1182206
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I have been going to union city location for about 10 years.AT first it was cool to walk in as my schedule permitted but after some time it got harder and harder. I had to make appointments and because of my schedule or being called into work, it ended up costing me...
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2.9
Product
Massage Envy Customer Care
#1108977
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