Product: Massage Envy Account Clear all filters (0 of 19 reviews match)
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Massage Envy - Cancellation Policy

I wanted to discontinue my membership because I moved 5 states away and it's hard to make ends meet and I never have time for a massage. I was told to fill out a form and turn it in, which you can't do 5 states away and provide a new license proving there isn't a location within 25 miles of me. Those are not options. Basically they make money off of me whether they care that I get kicked out of my home.
1.0
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Massage Envy Account
#1440299
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Massage Envy - Breach in privacy

HIGHLY disappointed in this Massage Envy! As one of their employees breached my privacy.
1.5
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Massage Envy Account
#1407087
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Massage Envy - Horrible

They keep trying to charge my card every day which I do not authorize. And they try to charge it for different amounts. This place is ridiculous will never go back.
1.1
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Discounts and Special Offers
Diversity of Products or Services
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Value for money
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Massage Envy Account
#1311337
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Massage Envy - Why did my account not get drafted

Called customer service to ask why my account did not get drafted on June 12th and they are closed.
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Massage Envy Account
#1280718
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They will not honor prepaids!!They froze my Account and said I cancelled which I never cancelled my account. They need to prove where I signed a cancellation form - I again never cancelled my account!!I have been member since 2012!! I had at least 18 prepaid sessions!!...
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Anonymous
Anonymous

How do you have 18 hours of prepaid? You sound like a fraud

1.3
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Massage Envy Account
#833556
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made an appt. went to appt. thought I was paying for just one visit, they took my card info, I asked could I just pay as I go, they said if I joined I could cancel anytime no obligation. They would just keep my card on file. I did not go back the next month, so when I...
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Anonymous
Anonymous

The people at the front desk are paid minimum wage and earn their "real" money off commissions from signing up people for memberships. If they don't sign up a certain # of peo...

Anonymous
anon

They manipulate you into a membership, explaining that you can cancel at anytime, which when you try all the sudden it turns into a contract. They will not let you cancel even...

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Massage Envy Account
#672900
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I went to cancel my account, which they said they did. Afterwards I find out they still withdrew money after the fact, and refused to reimburse me for it. I called them for a week straight and they said I should go talk to my bank. I did that, but my bank said there...
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Massage Envy Account
#550893
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So I signed a contract back in july, then had an emergency where I wasn't going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months...
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1.0
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Massage Envy Account
#542601
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When I signed a year contract with massage envy, I was told that I could give a month to a friend or family member. I was not told my account would be charged an additional fee for giving a month away. I acumulated so many months because I could never get an...
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Anonymous
Anonymous

They are mostly franchises and while there are some good ones, they are, for the most part, deserving of their bad rep.

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Massage Envy Account
#512220
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Massage Envy - They stole 245.00$ from my checking account
Thought my account was cancelled. I live in a different state now, so I was told to email my cancellation note. That wasn't received. So I sent it in the mail. Thought it was cancelled. This was in November 2012. They just took 245.00 out of my checking account...
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Massage Envy Account
#401401
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