Product: Massage Envy Account Clear all filters (15 of 15 reviews match)
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They will not honor prepaids!!They froze my Account and said I cancelled which I never cancelled my account. They need to prove where I signed a cancellation form - I again never cancelled my account!!I have been member since 2012!! I had at least 18 prepaid sessions!!...
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Anonymous
Anonymous

How do you have 18 hours of prepaid? You sound like a fraud

1.3
Product
Massage Envy Account
#833556
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made an appt. went to appt. thought I was paying for just one visit, they took my card info, I asked could I just pay as I go, they said if I joined I could cancel anytime no obligation. They would just keep my card on file. I did not go back the next month, so when I...
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Anonymous
Anonymous

The people at the front desk are paid minimum wage and earn their "real" money off commissions from signing up people for memberships. If they don't sign up a certain # of peo...

Anonymous
anon

They manipulate you into a membership, explaining that you can cancel at anytime, which when you try all the sudden it turns into a contract. They will not let you cancel even...

Product
Massage Envy Account
#672900
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I went to cancel my account, which they said they did. Afterwards I find out they still withdrew money after the fact, and refused to reimburse me for it. I called them for a week straight and they said I should go talk to my bank. I did that, but my bank said there...
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Product
Massage Envy Account
#550893
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So I signed a contract back in july, then had an emergency where I wasn't going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months...
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1.0
Product
Massage Envy Account
#542601
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When I signed a year contract with massage envy, I was told that I could give a month to a friend or family member. I was not told my account would be charged an additional fee for giving a month away. I acumulated so many months because I could never get an...
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Anonymous
Anonymous

They are mostly franchises and while there are some good ones, they are, for the most part, deserving of their bad rep.

Product
Massage Envy Account
#512220
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Massage Envy - They stole 245.00$ from my checking account
Thought my account was cancelled. I live in a different state now, so I was told to email my cancellation note. That wasn't received. So I sent it in the mail. Thought it was cancelled. This was in November 2012. They just took 245.00 out of my checking account...
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Product
Massage Envy Account
#401401
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Massage Envy will not honor two massages that I have already paid for...they have been automatically taking $59 a month from my checking account.. I have put a halt to that , They say they will not give me the masages I have paid for unless I let them take mony from my...
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Anonymous
***edemployee

unfortunately there is no corporate, only franchise support since this is a franchise company. If your account is not active and being paid for, you can't use any of your pre ...

Anonymous
Ann

Same experience in Katy TX 77449. I have filed a complaint with the Texas State Attorney General. I have FIFTEEN (yes, 15) credits that they will NOT let me use until I put a...

Product
Massage Envy Account
#352792
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Massage Envy refuses to allow me as a customer to use my 12 pre-pays while my account is paused. They have a tremendous amount of policies preventing me as a client to use the service that I have paid for unless I give them a new credit card and allow more charges to...
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Product
Massage Envy Account
#330905
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At Massage Envy, when I had rotator cuff surgery and therapy on both shoulders over the course of 18 months, I was told I could not get a refund on the money I had already built up on account, nor transfer it to someone else. All I could do was put a freeze on my...
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Anonymous
Simone Blume

You should be able to transfer one massage for ten dollars. it\'s corporate policy

Anonymous
Experienced Customer

Yeah man it\'s ***. I\'m getting a massage once a week until I\'ve used up all the pre-paids I have. It\'s really ridiculous. Really and truly, they are charging $50/hour for ...

Product
Massage Envy Account
#322898
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I signed a contract with Massage Envy In Clear Lake Shore, TX and was not using it often enough and ask them to freeze my account so I could get use out of the ones I had accumulated. I had 4 prepaid massages that I had not used. So I called to make an appointment...
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Product
Massage Envy Account
#267695
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