Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

My son went in for an "introductory" massage on late in the day on January 7, at a Massage Envy location in CA. They talked him into signing a one-year contract, using our joint bank account for payments.

When he got home, we discussed the fact that we can't really afford $780 massage commitment and I would rather pay full retail price if/when he wants another massage. He agreed we would cancel the contract. About 18 hours later, on the morning January 8, contract was cancelled at the Massage Envy location where he got the massage. We have a copy of the written cancellation, and the contract that says it can be cancelled anytime within three day,s so we were assured there would be no problem.

Today, January 13, Massage Envy says the contract was never cancelled and claim it is too late to do so now. So now we have to incur high bank charges to keep Massage Envy from taking our money despite being told the contract was cancelled. We will probably have to close that bank account and open a new one, leaving us with no debit card access to our money for the next two weeks. Too bad.

The massage therapist was excellent but now we have to find a new one. She doesn't even know that her boss just cost her a client.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $810.

Preferred solution: Cancel the contract as promised right now before we have to close our bank account..

I liked: Ashley.

Company wrote 0 public responses to the review from Jan 13, 2017.
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