Horrible and deceptive. I had a terrible experience of an unprofessional therapist that was compounded by a snide manager when I raised the issue.
I vowed to never return. So imagine my displeasure when the wife presented me 9 months later with a gift card for our anniversary not knowing I would never patronize them again. As I am a hard person to buy a gift for, she had been told in store (I know the website says different but that's not where she bought it) that it would be refunded if I did not want it. Totally not the case.
Their only response is to claim I have never been there and could not have had a bad experience, and that if I don't want it, I should just give a $120 certificate to someone else. BUYER BEWARE with regard to their certificates, quality of massage, and don't expect much in terms of professional interaction with management.
Corporate office totally ignores polite emails sent to them. Stay away.
Review about: Massage Envy Massage.