Massage Envy Phone Numbers and Emails

Toll-Free Number:

  • (866) 690-9108
    Toll- Free
Send Message

Customer Service:

  • (907) 336-3689
    Anchorage, Alaska, USA
  • (817) 402-3232
    Arlington, Texas, USA
  • (410) 387-2555
    Baltimore, Maryland, USA
  • (857) 239-1111
    Boston, Massachusetts, USA
  • (860) 693-8000
    Canton, Connecticut, USA
  • (636) 532-7733
    Chesterfield, Missouri, USA
  • (719) 574-9900
    Colorado Springs,Colorado, USA
  • (701) 235-2300
    Fargo, North Dakota, USA
  • (479) 571-3689
    Fayetteville, Arkansas, USA
  • (616) 530-9500
    Grandville, Michigan, USA
  • (808) 524-3689
    Honolulu, Hawaii, USA
  • (205) 988-6400
    Hoover, Alabama, USA
  • (702) 851-3689
    Las Vegas, Nevada, USA
  • (678) 218-3689
    Lawrenceville, Georgia, USA
  • (818) 366-3772
    Los Angeles, California, USA
  • (319) 377-9900
    Marion, Iowa, USA
  • (407) 438-3689
    Orlando, Florida, USA
  • (503) 972-0900
    Portland, Oregon, USA
  • (480) 990-3689
    Scottsdale, Arizona, USA
  • (316) 630-9400
    Wichita, Kansas, USA
  • (480) 366-4100 ext 1

Massage Envy Emails:

General Info
gift@massageenvy.com
eGift Card
guestrelations@massageenvy.com
privacy@massageenvy.com
Privacy Inquiries
press@massageenvy.com
Press Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Massage Envy Website:

Massage Envy Help Center:

Corporate Office Address:

Massage Envy Franchising LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
USA

Massage Envy Customer Service Reviews

1.4 / 5
Bad
Shila Cfl
Cancellation
2.8

It is almost impossible to cancel a membership or get any type of help from corporate customer service . Terrible company . I will never do business with them...

Read full review
Pissedconsumer4152709
Dissatisfaction with the way my husband and myself was treated, when we were trying to reschedule an appointment due to illness.

I emailed corporate and all I recieved was crickets. That is why the franchise behave in the manner in which they do. User's recommendation: Stay away! Because...

Read full review

Summary of Massage Envy Customer Service Calls

4.2K TOTAL
CALLS
01:24 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Massage Envy?

Cards Question:

  • “Change email for gift card”
  • “Check gift card balance”
  • “Gift card”

Activation/ Cancellation Question:

  • “Appointment canceled”
  • “Cancellation”
  • “Cancellation policy”

Payments and Charges Question:

  • “Charges”
  • “Curpt charges”
  • Dispute of charge

Product/ Service Question:

  • “Membership”
  • “To see if ive been restricted from working at ME”
  • “Membership issue”

Staff Question:

  • “About Service at one of your locations”
  • “Customer service problem”
  • “Service complaint”

Account Question:

  • “Balance on the gift card”
  • “Credit my account”
  • “Need to change log in and pass word”

Request for Information Question:

  • “I just need to check balance on my gift card. There is no contact number and I don’t have an account number. Just the gift card number. Massage Envy website doesn’t let you check it and no answer for the phone number”
  • “Have questions”
  • “Business partnership inquiry”

Refund Question:

  • “Refund”
  • “Refund Now!!”
  • “Want my refund”

Employment Question:

  • “W2”
  • “Paystubs”
  • “Employment”

Shipping and Delivery Question:

  • “Para ver lo de una targeta de regalo”
  • “I never received my call back from the Toledo Ohio location franchise owner about my complaint”
  • “Never received my gift card via email”

Return/ Replace Question:

  • “I wanted to talk to someone about getting a copy of my contract and the way I was treated and blown off several times by management. However, I couldn't even get a return call from corporate. This is a horrible business.”
  • “Returns”
  • “Change reservation”

Website/ Application Question:

  • “Site”
  • “Error on website”
  • “Website”

Other Question:

  • “Conpkaint”
  • “Complaint!!”
  • “Notification”

About

Related Companies

Roark Capital Group, Hardees, Jimmy Johns, Arbys, Wingstop

Summary

Massage Envy is a company that offers the therapeutic and stress relieving benefits of massage therapy. It offers many different types of massage to choose from: Swedish massage for overall body relaxation, deep tissue massage to loosen those stubborn knots, sports massage to stretch marathon runners and weekend warriors alike, Pre-Natal massage for soon-to-be moms and Reflexology.

Massage Envy reviews and complaints

Massage Envy is ranked 96 out of 653 in Beauty Salons and Spas category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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