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Summary of Massage Envy Customer Service Calls

63 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
01:27 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Massage Envy to Ask about:

Cards:

  • “Gift card”
  • “Sent an egift card to wrong email address”
  • “I can not print my gift card”

Cancellation:

  • “Cancelation”
  • “Cancellation of membership”
  • “Cancellation”

Staff:

  • “Terrible service received at Meyerland Plaza location at 3pm”
  • “Terrible service”

Account:

  • “Keep taking money out my account”
  • “Problem with my account email address”

Refund:

  • “Refund”

Other:

  • “Im calling about reinstated from a lawsuit”
  • “Feedback”
  • “Login online”

About Massage Envy

Top 5 Massage Envy Services

Massage, Membership, Customer Care, Manager, Receptionist

Top 5 Massage Envy Products

Gift Card, Account

Top 5 Likes about Massage Envy

Massage therapist, Massage therapists, Had good massages, Facilities, Good massage

Top 5 Dislikes about Massage Envy

Absurd membership contract, Customer service, Lack of qualified people, Worst customer service, Trap you into joining

Summary

Massage Envy is a company that offers the therapeutic and stress relieving benefits of massage therapy. It offers many different types of massage to choose from: Swedish massage for overall body relaxation, deep tissue massage to loosen those stubborn knots, sports massage to stretch marathon runners and weekend warriors alike, Pre-Natal massage for soon-to-be moms and Reflexology.

Massage Envy reviews and complaints

Massage Envy is ranked 77 out of 866 in Beauty Salons and Spas category

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Massage Envy Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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