Contact Massage Envy Customer Service
Massage Envy Phone Numbers and Emails
Toll-Free Number:
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(866) 690-9108
Customer Service:
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(480) 366-4100Personal Information Request
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(480) 366-4100 ext 1Text Messages Help
Massage Envy Emails:
How to Contact Massage Envy?
Most Popular Number:
| Total calls: 2 313 | Issues resolved: 17 | Last call: Apr 22, 2025 |
Massage Envy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Massage Envy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Massage Envy is 8666909108. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 27% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Massage Envy may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Massage Envy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Massage Envy is 8666909108. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 27% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Massage Envy may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.
People call Massage Envy mainly because of cards, product/ service and account.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Massage Envy is info@massageenvy.com. 48% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Massage Envy Website:
Massage Envy Help Center:
Corporate Office Address:
Massage Envy Customer Service Reviews
Terrible customer service. Stoll almost $5,000.00 in funds. If you got to one location, you can't get service from another.
Do not sign up for massage plans at Massage Envy especially the , Concord, NC location. I used gift cards for my first payments because I saw reviews about continuing to charge credit cards when services were complete.
You are still required to have a credit card on file. After calling to remove my credit card and change to HSA card, they charged the deleted card. Stated some staff members did not have approval to remove the card number from the system. Charging a card that was not authorized to be used is sketchy or illegal?
ME had notes the day I called to delete but did not. Also did not know how to charge the HSA card is the excuse given to me.
Last month, staff charged me an additional fee because my automatic membership payment date was after my massage date. I could not apply that additional fee to my membership fee so the extra 75.00 was paid to them for what when I have a membership. I did not request or receive any additional services.
Managements response was a lot of people get extra massages. They did refund the HSA card but I would not have known about the extra charge without going into my HSA account. Lastly my HSA card expired in January and I did not realize, however ME, only indicated to me that my account was suspended. Meanwhile, they had this extra 75.00 for additional services.
I did get the 75.00 refunded as mentioned before. Furthermore, I was told by a manager that the staff should have asked me if I wanted to pull my payment early. She didn't say, ask me if I wanted to pull my payment early to avoid an additional fee of 75.00. Very sketchy!
Absolutely horrible customer service. Most of the massages that I did receive were great.
How Good is Massage Envy's Customer Service?
I need a call!!! I purchased a gift card for my husband with the wrong email address.
The worst, never got in contact with a person
Never received any communication, not very happy, I just hope my daughter in law will have NO PROBLEMS using the gift card or my suggesting Massage Envy to my friends could possibly decline
I never had an issue before.
Manager answered question right away. She wouldn't give any money back. So I cancelled my membership
Great Therapist left, one bruised me, another talked incessantly. No one calls me back when I leave messages!
Summary of Massage Envy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Massage Envy?
Cards Question:
- “Gift card balance”
- “Entered wrong email address for gift card.”
- “Gift card issue”
Activation/ Cancellation Question:
- “Cancel my membership”
- “Trying to cancel my membership since Oct and they won’t let me giving me the runaround and charging my card”
- “3rd cancellation due to staff leaving.”
Product/ Service Question:
- “Complaint”
- “Expired credits”
- “Bad server”
Payments and Charges Question:
- “Overcharge”
- “Over charge”
- “Issue with payment/gift package”
Account Question:
- “Membership issue”
- “My mother's members hip”
- “Bar code missing from email gift card”
Request for Information Question:
- “Appointment issue”
- “I have requested to stop charging my credit card 9 months ago”
- “Speak to a person”
Staff Question:
- “Unprofessional service”
- “Asthma atrack at your place of massage service”
- “Very unsatisfactory service”
Refund Question:
- “Refund my money coral Springs office enroll me without my permission”
- “Refund. I had a contract through November of 2024. They charged me $75.00 this month without my authorization. I have yet to receive a call back.”
- “Need refund and cancelation of membership”
Shipping and Delivery Question:
- “Location manager problemd”
- “Home location closed.....I have lots of available sessions. Want to gift a few sessions but the location does not have the capability.”
- “Have not received my gift cards”
Employment Question:
- “Employment support”
- “Payroll”
- “Paycheck”
Return/ Replace Question:
- “Change email on a gift card”
- “Credit exchange exemption”
- “Change personal information”
Website/ Application Question:
- “App”
- “Application”
- “App help”
Other Question:
- “Appt”
- “Email”
- “Wrong info entered”
Compare Massage Envy Customer Service To
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