Massage Envy Phone Numbers and Emails

Toll-Free Number:

  • (866) 690-9108
Send Message

Customer Service:

  • (480) 366-4100
    Personal Information Request
  • (480) 366-4100 ext 1
    Text Messages Help

Massage Envy Emails:

Accessibility
Customer Service
Corporate Wellness, Mobile App, Personal Information Request
General Info
gift@massageenvy.com
eGift Card
guestrelations@massageenvy.com
privacy@massageenvy.com
Privacy Inquiries
press@massageenvy.com
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Massage Envy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Massage Envy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Massage Envy is 8666909108. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Massage Envy may ask you for the following information to identify you as a customer: first and last name, order id or email.

View full overview ›

How to Contact Massage Envy?

Most Popular Number:

(866) 690-9108
Total calls: 2 055 Issues resolved: 13 Last call: Jun 15, 2024

Massage Envy is a prominent company that specializes in providing professional massage therapy and spa services. With over 1,000 franchises across 49 states in the United States, Massage Envy operates under varying business hours across different states.

While individual locations may have specific operating hours, Massage Envy’s corporate headquarters which is situated in Scottsdale adheres to a consistent schedule. They are typically open from 8 AM to 10 PM on weekdays, 8 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays.

To get in touch with Massage Envy customer support via their website, visit their official site and access the "Contact Us" section. You'll find a web form where you can input your information and submit your message or inquiry. Fill in your name, email address, and provide the necessary details about your request.

You also require filling up details of the independent franchise location. The submitted form will be sent to the franchised location of Massage Envy that you have selected who will contact you within 48 hours to address your comments. If you do not get any response, you can then reach out to the Corporate Guest Relations team at guestrelations@massageenvy.com.

Massage Envy is a popular wellness franchise that specializes in massage therapy and skincare services. They have numerous locations nationwide, offering a range of therapeutic treatments to promote relaxation, stress relief, and overall well-being.

To contact Massage Envy's customer service, you can reach them at 1-480-366-4100. Whether you have inquiries about their services, membership, or any other related matters, Massage Envy’s dedicated customer support team is available to assist you.

PissedConsumer Club

Contact Information

Massage Envy Website:

Massage Envy Help Center:

Corporate Office Address:

ME SPE Franchising, LLC
14350 N. 87th St., Ste 200
Scottsdale, Arizona 85260
United States

Massage Envy Customer Service Reviews

1.4 / 5
Bad
Shivani B Nte
Too bad, didn’t Rec any help from customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Spoke to and shared my review via voice note to Massage Envy customer care but instead of helping me, they just sent an email stating they can't do anything as it's a franchise and they don't own the individual salons. I need to speak to the salon itself.

The staff at the Jersey City franchise is very rude, unhelpful, and dishonest. Even if it's a franchise, the company must still check the services as after all, they are using your name, logo, image, and products to attract customers. How can a company say that they can't do anything since it's a franchise? Really bad.

Even though the salon somewhat agreed with me later on and didn't charge me extra when I had to really go in the argument and make them understand about it, I still want to escalate it.

This is the second time the salon staff has lied and tried to sabotage the services. I want the company to know that this store is decreasing the credibility of the entire Massage Envy.

Read full review
Kevin B Lzr
Great massage but the Front Desk
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Bought a But One Get One massage for 50% off on gift cards.
Front desk insisted on charging the difference for the second massage.
Finally got hold of the manager and she refunded the overcharge.

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Guest-5759362
I have a question

Poor customer service! Very good massage therapists. Generally a very professionally run business, however the location I went to had poorly trained receptionists!

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Guest-5757015
Unhappy with service

Horrible and not user friendly. Dont provide your credit card details. I have had no response to my request.

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How Good is Massage Envy's Customer Service?

James A Hts
James A Hts
Feels Disappointed | May 22, 2024

I wouldn't go back there every again

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Eliasar Zuj
Eliasar Zuj
Feels Disappointed | Apr 26, 2024

I asked for help because I was given a gift certificate to massage envy that closed in my town and I can’t get to the next closest one. I wanted to get the money back for my gift-giver. All they were able to do was say that gift certificates were nonrefundable.

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Azhar Ghz
Azhar Ghz
Feels Disappointed | Apr 24, 2024

No one answers the phone

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Sharanya Jce
Sharanya Jce
Feels Disappointed | Mar 04, 2024

Stinks

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Agnes J Esn
Agnes J Esn
Feels Disappointed | Feb 14, 2024

Front desk told me my gift card was expired

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Kert Erx
Kert Erx
Feels Disappointed | Feb 13, 2024

No one called me back after I left a message. I need to talk to a real person!

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Summary of Massage Envy Customer Service Calls

5.2K TOTAL
CALLS
01:26 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Massage Envy?

Cards Question:

  • “Gift card balance”
  • “Giftcard issue”
  • “Gift card issue”

Activation/ Cancellation Question:

  • “To cancel the membership”
  • “Cancel services”
  • “Cancelled membership but still charged”

Account Question:

  • “Membership is not freezing”
  • “Issues with membership”
  • “Balance of gift card”

Payments and Charges Question:

  • “Charged wrongfully”
  • “Your office in Redding closed down and there aren't any other offices in our town I need a reimbursement for massages I have on file”
  • “Dispute charge”

Request for Information Question:

  • “Checking gift card balance”
  • “Set an appointment and transfer a messge”
  • “Checking gift card”

Product/ Service Question:

  • “Membership issue”
  • “Verify work”
  • “Check if they take car insurance”

Staff Question:

  • “Horrible service”
  • “Customer service”
  • “Manager not helpful”

Refund Question:

  • “Refund”
  • “To get a refund”
  • “Extremely unhappy poor scheduling/refund”

Employment Question:

  • “Paycheck”
  • “Have not revived my w2”
  • “Former Employee”

Shipping and Delivery Question:

  • “Never received gift card 3217004”
  • “Did not receive email for gift card”
  • “Para ver lo de una targeta de regalo”

Return/ Replace Question:

  • “No one returns my calls at home location”
  • “I wanted to talk to someone about getting a copy of my contract and the way I was treated and blown off several times by management. However, I couldn't even get a return call from corporate. This is a horrible business.”
  • “Returns”

Website/ Application Question:

  • “Application”
  • “App”
  • “Site”

Other Question:

  • “Employee complaint”
  • “Unhappy customer”
  • “Store closed”

About

Related Companies

Roark Capital Group, Hardees, Wingstop, Jimmy Johns, Arbys

Summary

Massage Envy is a company that offers the therapeutic and stress relieving benefits of massage therapy. It offers many different types of massage to choose from: Swedish massage for overall body relaxation, deep tissue massage to loosen those stubborn knots, sports massage to stretch marathon runners and weekend warriors alike, Pre-Natal massage for soon-to-be moms and Reflexology.

Massage Envy reviews and complaints

Massage Envy is ranked 88 out of 563 in Beauty Salons and Spas category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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