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Contact Massage Envy Customer Service

How to Reach a Person at Massage Envy

Verified Contact Information

Toll-Free Number:

  • 1-866-690-9108
Call customer service
Send Message

Customer Service:

  • 1-480-366-4100
    Personal Information Request
  • 1-480-366-4100 ext 1
    Text Messages Help

Massage Envy Emails:

Accessibility
Customer Service
Corporate Wellness, Mobile App, Personal Information Request
General Info
Media
Press Inquiries
gift@massageenvy.com
eGift Card
guestrelations@massageenvy.com
privacy@massageenvy.com
Privacy Inquiries

Massage Envy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Massage Envy Phone Number
1 (866) 690-9108
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Massage Envy Email Address
info@massageenvy.com
Massage Envy Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Massage Envy?

Most Popular Number:

(866) 690-9108
Total calls: 2 461 Issues resolved: 20 Last call: Feb 19, 2026

Massage Envy is a prominent company that specializes in providing professional massage therapy and spa services. With over 1,000 franchises across 49 states in the United States, Massage Envy operates under varying business hours across different states.

While individual locations may have specific operating hours, Massage Envy’s corporate headquarters which is situated in Scottsdale adheres to a consistent schedule. They are typically open from 8 AM to 10 PM on weekdays, 8 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays.

To get in touch with Massage Envy customer support via their website, visit their official site and access the "Contact Us" section. You'll find a web form where you can input your information and submit your message or inquiry. Fill in your name, email address, and provide the necessary details about your request.

You also require filling up details of the independent franchise location. The submitted form will be sent to the franchised location of Massage Envy that you have selected who will contact you within 48 hours to address your comments. If you do not get any response, you can then reach out to the Corporate Guest Relations team at guestrelations@massageenvy.com.

Massage Envy is a popular wellness franchise that specializes in massage therapy and skincare services. They have numerous locations nationwide, offering a range of therapeutic treatments to promote relaxation, stress relief, and overall well-being.

To contact Massage Envy's customer service, you can reach them at 1-480-366-4100. Whether you have inquiries about their services, membership, or any other related matters, Massage Envy’s dedicated customer support team is available to assist you.

PissedConsumer Club

Contact Information

Massage Envy Website:

Massage Envy Help Center:

Corporate Office Address:

ME SPE Franchising, LLC
14350 N. 87th St., Ste 200
Scottsdale, Arizona 85260
United States

Summary of Massage Envy Customer Service Calls

5.7K TOTAL
CALLS
01:23 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Massage Envy?

Cards Question:

  • “Gift card”
  • “Lost gift card”
  • “Gift card issue”

Activation/ Cancellation Question:

  • “In worst pain before before I came In n too didn't gittye full 69 minutes massage n the time before had to cancel it due emergency after waiting n waiting for one n has paid. Full price for a massage never got”
  • “Money taken out even though I have canceled my membership”
  • “Cancellation”

Product/ Service Question:

  • “Complaint”
  • “Upset”
  • “A complaint about cancellation”

Payments and Charges Question:

  • “Charge”
  • “Billing”
  • “Been charged for years after cancelling”

Account Question:

  • “Account”
  • “Account Cancelation”
  • “My acct”

Request for Information Question:

  • “Question about payment.”
  • “Concern”
  • “A question”

Staff Question:

  • “Poor customer service”
  • “Services”
  • “Abuse by staff member”

Refund Question:

  • “I need a refund and cancel membership”
  • “Refund the services”
  • “Need refund”

Shipping and Delivery Question:

  • Horrible experience at Elmhurst Illinois location
  • “Location manager problemd”
  • “Home location closed.....I have lots of available sessions. Want to gift a few sessions but the location does not have the capability.”

Employment Question:

  • “Employment support”
  • “Payroll”
  • “Paycheck”

Return/ Replace Question:

  • “Change email address associated with my account”
  • “They took funds when they should not have and have not returned it 3weeks”
  • “Change name on account”

Website/ Application Question:

  • “App”
  • “Application”
  • “App help”

Other Question:

  • “My son bought me a $200 gift certificate and my local center said they can not use it”
  • “My son, Brendon Sher, bought me a $200 gift certificate and my local Massage Envy say they can not use it.”
  • “Denied disability accommodation”

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