Massage Envy Phone Numbers and Emails

Toll-Free Number:

  • (866) 690-9108
    Toll- Free

Customer Service:

  • (907) 336-3689
    Anchorage, Alaska, USA
  • (817) 402-3232
    Arlington, Texas, USA
  • (410) 387-2555
    Baltimore, Maryland, USA
  • (857) 239-1111
    Boston, Massachusetts, USA
  • (860) 693-8000
    Canton, Connecticut, USA
  • (636) 532-7733
    Chesterfield, Missouri, USA
  • (719) 574-9900
    Colorado Springs,Colorado, USA
  • (701) 235-2300
    Fargo, North Dakota, USA
  • (479) 571-3689
    Fayetteville, Arkansas, USA
  • (616) 530-9500
    Grandville, Michigan, USA
  • (808) 524-3689
    Honolulu, Hawaii, USA
  • (205) 988-6400
    Hoover, Alabama, USA
  • (702) 851-3689
    Las Vegas, Nevada, USA
  • (678) 218-3689
    Lawrenceville, Georgia, USA
  • (818) 366-3772
    Los Angeles, California, USA
  • (319) 377-9900
    Marion, Iowa, USA
  • (407) 438-3689
    Orlando, Florida, USA
  • (503) 972-0900
    Portland, Oregon, USA
  • (480) 990-3689
    Scottsdale, Arizona, USA
  • (866) 690-9108
    Toll- Free
  • (316) 630-9400
    Wichita, Kansas, USA
  • (480) 366-4100 ext 1

Massage Envy Emails:

General Info
Media
Press Inquiries
gift@massageenvy.com
eGift Card
guestrelations@massageenvy.com
privacy@massageenvy.com
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Massage Envy Contact Information

Massage Envy Website:

Massage Envy Online Chat:

Corporate Office Address:

Massage Envy Franchising LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
USA
Edit Business Info

Massage Envy Rating Based on 710 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

Summary of Massage Envy Customer Service Calls

3K TOTAL
CALLS
01:24 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Massage Envy Customer Service?

Activation/ Cancellation Question:

  • “Canceled contract”
  • “Cancelation issue”
  • “Membership cancellation and reimbursement”

Cards Question:

  • “Gift card”
  • “Sent an egift card to wrong email address”
  • “Gift card problems”

Payments and Charges Question:

  • “Special promotion coupon”
  • “Charged without authorization and dissatisfied”
  • “Billing”

Product/ Service Question:

  • “Membership”
  • “Broken capillary”
  • “Membership issue”

Account Question:

  • “Balance of gift card”
  • “Took money out my account”
  • “Can't find the balance of a gift certificate online after I paid $50 my basic debit card. Need help!”

Staff Question:

  • “Customer service”
  • “Poor service”
  • “Poor and rude service”

Request for Information Question:

  • “I became sick for about a month, was not able to keep my payments monthly I have three sections left and would like to get a massage someone please contact me”
  • “Checking gift card”
  • “Questions on membership”

Refund Question:

  • “Refund”
  • “Refund gift card”
  • “Management complaint and refund needed”

Employment Question:

  • “Im needing to get a copy of my W2's”
  • “Employment verification noemi casanovas”
  • “Former Employee”

Shipping and Delivery Question:

  • “Never received my gift card via email”
  • “I did not receive my online purchase”
  • “Never received gift card”

Return/ Replace Question:

  • “Change reservation”
  • “Return”
  • “Returned funda”

Website/ Application Question:

  • “Website”

Other Question:

  • “Bad appointment”
  • “Complaining”
  • “App help”

About

Top Massage Envy Services

Massage, Membership, Customer Care

Top Massage Envy Products

Gift Card, Account, Website

Massage Envy Pros and Cons

Pros: Massage therapist, Massage therapists, Location, Friendliness of front desk, Therapist who did my massage

Cons: Customer service, Absurd membership contract, Services not provided, Conflicting excuses, Being over charged

Related Companies

Roark Capital Group, Jimmy Johns, Hardees, Arbys, MAACO

Summary

Massage Envy is a company that offers the therapeutic and stress relieving benefits of massage therapy. It offers many different types of massage to choose from: Swedish massage for overall body relaxation, deep tissue massage to loosen those stubborn knots, sports massage to stretch marathon runners and weekend warriors alike, Pre-Natal massage for soon-to-be moms and Reflexology.

Massage Envy reviews and complaints

Massage Envy is ranked 103 out of 772 in Beauty Salons and Spas category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

Edit Description

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