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I have been a member of massage envy for almost more than 7 years now. My monthly rate changed from $59.99 to $70.00 but I wasn't notified about that.

I called the office (Pikesville, MD) on 1/11/17 to check how the amount got changed without having me notified. I called around 7pm and the lady who attended to me said she will have the manager call me and describe the details to me the next day. I was waiting for five days now and did not get any calls from them. I called them back today, 1/16/17, and the lady who picked the phone (i wish i asked her name) was so terrible at attending to my concerns.

She was almost arguing with me than answering my questions. Finally, I said I did not want to speak with her but I would like to speak to a manager. She said "there's nothing the manager can do about that." Then this manager called Britney came and what she almost did was defend the lady than still attend to my question.

This place is a terrible place at customer service. I am not sure if I would like to quit or transfer my membership to a different location.

Reason of review: Poor customer service.

Massage Envy Pros: Had good massages.

Massage Envy Cons: Customer service at pikesville md.

Location: 3755 Old Ct Rd o, Pikesville, MD 21208, USA

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