Massage Envy - Credit card stored without permission, double-charged
First of all, 60 minute massage is misleading - it is only 50 minutes, with 10 minutes of "consulting". It doesn't take 10 minutes for me to say "deep-tissue please".
Second, their cancellation policy affords the company more money than if you show up. I do take responsibility for missing one appointment (it would be nice if they wouldn't have missed their reminder call), but I was surprised to see the monthly fee that includes a one hour massage PLUS an extra $45 for the missed appointment.
The point is that the monthly fee includes an hour-massage, but if you miss it they tack on another fee for the missed charged, effectively double-charging you.
Oh and guess what? I used two different cards during different visits, and apparently they keep it on file without asking!!!!!!! The two charges came from 2 different accounts.
I plan on cancelling after my membership is over, and in the meantime I'll get my monthly massage and the therapist will get $0 in tip until I recoup my $45.
And you can bet your *** I will get documents from them when I cancel to prove I did indeed cancel.
Monetary Loss: $45.
Location: Edina, Minnesota
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Comments
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I disagree with most people you should punish the therapist because than they would take it more seriously. If therapist start losing money because of the company policy they going to bring it to the company attention which would cause the change to happen
It's the front office's mistake. The therapist is accountable only for the quality of his service.
Why would you punish an innocent person just trying to earn a living? I don't understand that.
So you would cheat the hard working therapist out of a tip because you are mad at the front desk. You should be ashamed of yourself