Anonymous
map-marker Longmont, Colorado

Will not refund gift cards.

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I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards.

I went all the way to the corporate office and they said they won't do it. They have lost any future business of mine and I will try to discourage as many people from using their services as possible.

The real kicker is that I asked the clerk at the time of purchase, if it was refundable and she said "Yes", but now they won't stand behind what was said. Don't use these liars, find another place to get a massage.

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Loss:
$130
Cons:
  • Lied about gift card refund
Reason of review:
Poor customer service

Preferred solution: Full refund

19 comments
Guest

Same experience!!!!

Guest

Just had the same experience in Rockaway New Jersey, at the time I bought the gift card they said it was refundable, now I got to return it and they did mine! Stay away

Guest

Same here. Will never ever recommend them to anymore. GO ELSEWHERE!!

Guest

Same!

Guest

They refused to see me for my appointment because my 11 year old daughter was with me and planned to read in the reception area while I had my massage. Poor customer service indeed!

I'm upset that I can't get cash back for the gift card I was given. I certainly won't be giving them my business in the future!

Willy Meu

I bought a gift card for my sister in Kalamazoo, Michigan, assuming there was a M.E. there.

Well, there's not.

Does anyone know if they'll reimburse me for that or am I stuck? Sandy

Guest

Completely agree. Nonsense. I got stuck for less money, but that doesn't make me feel any better.

Guest

The same happened to meI will never go back thereThey are complete thieves and scammersThe staff act like robots and not humans - How opposite of a relaxing or beneficial exsperience as they promote themselves to be.Good customer service is the key to long term success!

Guest

My local massage envy wouldn't give me a refund for $150 gift card. I cited the recent problems with male employees assaulting female clients and the associate told me I would get a call from the manager on Monday morning.

I'm probably going to get the same answer so I may get the local news people involved. I don't want to contribute to a company that employs people like this and I don't want friends exposed to this.

Guest

Same thing here My huband lost hi 120.00 and they would not give him another one.

View more comments (18)
Anonymous
map-marker Tampa, Florida

Massage Envy Massage Review

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Went in for massage at Massage Envy in north Sarasota with a diamond/platinum engagement ring on. Had massage ring mysteriously disappeared during massage. Staff was useless getting any of the employees just to look was an ordeal. My gut feeling is my masseuse Brian stole my engagement ring and I'm beyond disgusted with the entire company and it's employees.  I wouldn't recommend this place to my worst enemy!!!! Massage Envy is full of THIEVES!!!!!
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Cons:
  • Staff
Reason of review:
Poor customer service
Anonymous
map-marker Princeton, New Jersey

Massage Envy Customer Care Review

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Great Customer Service by this young lady named Suzette. She was so kind and welcoming. Made me feel comfortable, I even booked another appointment there. Lovely place.
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Reason of review:
Good customer service
Anonymous
map-marker Reseda, California

Corporate Massage Envy - No customer service....

This review is for Massage Envy's E gift card customer service and not this specific location.

When I bought a e-gift card, the email address was misspelt, so neither the recipient nor me, the buyer received the gift card. Locations don't accept purchase confirmation. I called Corporate Massage envy 5 times @ 480-366-****, during business hours and no human ever picked up the phone, nor my voice mail was returned. My email to guestrelations@***.com was unanswered as well.

I will never buy another gift card from Massage envy ever again, and caution everyone to do the same!

View full review
Reason of review:
Poor customer service
Ronnisha Kst
map-marker Mountain View, California

Massage Envy Massage Review

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Scam avoid at all cost. They sell 1 hour message for $50, then when you leave tell you own $39.95 extra for fees. However this is a scam to sign you up for a membership. Then you can NEVER get out of the contract or monthly cost. This is the lowest level of a company that exists
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Reason of review:
Pricing issue
Allyne Xyj
map-marker Lanham, Maryland

*** MAD IN LANHAM, MD

I had a massage at the Lanham, MD location and it was strange. If you don't *** your panties, there's a reason for that - I don't want you to go below my panty lines and that's exactly what happened. Secondly, you never, never , ever can get the same person twice. You never get your full sessions here!!! I just want all of my money back and was told I can not. BAD ASSED RUN COMPANY. I AM PLANNING ON TAKING THIS TO ANOTHER LEVEL. When I noticed the EXUBERANT gratuity fees, I was dumbfounded. IT AIN'T THAT *** GOOD that I want to pay $25-60 per hour for a service. NO WAY!!!
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2 comments
Guest

me has requests all the time, you should be able to request who you want, if you are given another therapist, you have the right to demand to have who you want,

Guest

when a therapist goes below the underwear, you have the right to tell the therapist to not do that again,because he knows better than to do that, you can tell the therapist to leave the room, you can ask for the manager, file a compliant, you can write to the state massage board about revoking their license.

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Anonymous
map-marker Spokane, Washington

The worst business experience ever

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I was suckered in with their introductory offer. The therapist I was scheduled to see wasn't available when I arrived, and there wasn't another available. When I asked why I didn't receive a phone call cancelling my appointment, I was told they tried to call, but it was a disconnected number. I verified my cell number and amazingly it was correct in their system! I was informed that I could get in 2 hours later than scheduled, however. I declined. I said I would perhaps try again at a different date...Thats when the used car tactics came out! I was being pressured to reschedule immediately, and to become a member. I had yet to get a massage at this location, and they were trying to force me to sign a 12 month contract?!?! REALLY??? I left. I will never return, nor recommend them to anybody EVER! Shady Shady Shady.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Indian Trail, North Carolina

Massage Envy Appointment Review

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Did not get to cx appt because husband taken to er. Now they are calling wanting money for services that where not done. Sometimes things happen. They where the last thing on my mine. I had to drive 21/2 hrs to.my husband. They will not see money from me because they did nothing. Now they keep calling my house.
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Cons:
  • Customer service
  • Worst customer service
Reason of review:
Poor customer service
Anonymous
map-marker Harrisburg, North Carolina

Massage Envy Gift Card Review

I revived a $100 gift card from a friend and was excited about using. It would have been my first time at Madsage envy and there are two closer to my home than Modern Spa wich I normall go to.

Well I'm not able to use the $100 gift card I was given because it requires me to make a reservation with a credit card. I pay for everything in cash and only have the credit card I got for my business and my personal debit card. Didn't want to use my business credit card or give full access to my bank account by using a debit card. I explained to the lady that I had a $100 gift card was willing to give her the number wich more than covered the $74 massage but nope couldn't make an appointment.

Now I am stuck trying to find bubble bath products so this $100 card doesn't go to waste. Will tell my friends not to ever give me a card from there again.

I don't mind the 45 minute drive to South Park.... Just please no more Massage Envy.

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Reason of review:
Problems with payment
Anonymous
map-marker Boca Raton, Florida

Was not explained what is included in a membership plan. Was not available on my time. Called couple time and i was put on hold for 5- 8 minutes.

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I pay for one hour massage and he took me in 10 minutes latter then by the time he ask what kind of massage i want and got changed took another 10 minutes. So i got just got only 40 minutes massage. Then i had a Free sugar foot scrub therapy and they didn't do it. Membership available only in 2 location i was told when i called to make appointment and was not available on my location and wanted to go to a location closed to me and i couldn't. The locations they told me i can go is only ; Spanish River (561) 750-**** and Hillsboro (954)570-****. The staff was not friendly and looked to busy between them rather answer my Questions. I was standing there at least 8 minutes and still didn't answer my questions. Ambela was trying to help but she said that she is new there and doesn't know much, she was trying to get the attention from one of her co-workers and she was to involve with another customer talking about vacations and everything else and let me stand there. I got to upset and left with no answers. I called and the manager was not there. I was told that Loren will call me back, but never got a call. I'm very disappointed and i want a refund .
View full review
Cons:
  • Worst customer service
  • Very disappointing
  • Very
Reason of review:
Poor customer service
Anonymous
map-marker Kittanning, Pennsylvania

Short Review on May&nbs-04:00;01,&nbs-04:00;2016

While the staff is over the top friendly in Cranston Rhode Island management is a different story. A college degree does not give you people skills which she lacks.
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Reason of review:
Poor customer service
Betti Suq
map-marker Chattanooga, Tennessee

Guerilla tactics to get new members

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A friend of mine who preferred not to have the "typical" bachelorette party came along with myself and two other friends to have a good time after lunch. I've never been to Massage Envy before in my life, but have always been curious. When we got there, the attendants were very friendly and kind. They were highly accommodating and knowledgeable. The therapists were great and kind as well. I expressed interest in their membership b/c the bride-to-be had a membership there through her mom. She told me the costs and explained how she would waive the normal sign up fee and take another 10 dollars off. Sounds great. I told her I would speak to my husband about it because we generally make big decisions like this together. After texting him, he wasn't too keen on the 12 month contract, and neither was I. After my massage (from a wonderful massage therapist by the way), my friend and I came out from our massage while the others went in. The attendant I had expressed interest to asked me if I was still interested in the membership. I told her my husband and I decided it wasn't a good idea. She proceeded to continuously berate me with why it would be a good idea now, and how I wouldn't even be charged until February, but I explained it wasn't about the cost, it was about the obligation and the fact I was unsure how often I would be using the membership. She would cut me off, and her tone and methods of speaking to me were obviously a bullying tactic to try and get me to sign up. Even the bride-to-be tried to tell her I wasn't interested when it became too much. No matter how much I explained I didn't want to go behind my husband's back to start up this contract, she didn't care. It took forever for her to stop, and she also tried to guilt me by stating how much money I would lose if I decided to do it later, and how I could cancel anytime within three days quickly. I have a hard time believing that because of how insistent she was I sign up. I don't think they would just simply let me out because they must get a commission for this. I didn't get the membership, and now I don't know if I ever will.
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Pros:
  • Clean and inviting facility
  • Attentiveness
  • Massage therapist
Cons:
  • High-pressure sales
Reason of review:
Membership sign up process

Preferred solution: Let the company propose a solution

Anonymous

MASSAGE ENVY...

before i started to look for a job as massage therapist i already knew i did not want to work for this company. but i was told it was a good place to start to get the experience (true). when i got hired they did this whole training procedure of everything which was a good thing for me because i like to know protocols and procedures of things. after they started having meeting every 3 months and they change procedure and protocols. to request a day off you need to do it at least 2 months in advanced and still wait and see if you get the day.( unless you get along with management then you get the day on the spot) calling in sick they want to know everything.. why your not going in... how long you've been feeling sick...( which is against the law.., an employer does not need to know anymore information than "i don't feel good") they ask for a DR note even when they see that your so SICK you cant THINK, BREATH, and COUGHING..( and they wont send you home either...) ( if you get along with management you can call off as many times you want and not bring proof of anything). if your a parent your child better not have a medical emergency... they will refuse your calling in with an emergency ( i you have clients) I'm sorry but my KIDS COME FIRST! and you need to keep pushing and your telling them no i cant my child has an emergency... then they get mad and give you the day ( so then you need to be worried cause you don't know if you'll still have your job) ( again... if you get along with management your FINE...) cleaning and maintaining a clean room for the next shift.... yea not everyone does so then the last therapist have to clean and stock the rooms. doing laundry.... not everyone does that either,, so sometimes you there inst any towels to do enhancements and restock the rooms. AND MUCH MUCH MORE... NOT THE BEST COMPANY
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Cons:
  • Front desk giggled and did not greet me
Marin Tex
map-marker Media, Pennsylvania

Massage Envy Gift Certificate Review from Media, Pennsylvania

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Funny how having a gift certificate never gets you in the door. It appears to me that since they already have the money, they dont need to earn it!

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Reason of review:
Poor customer service
2 comments
Guest

Same thing happened to me. $100 gift certificate for Christmas.

Took 3 months to get appt. When someone calls it's usually because they need massage at that time. Not in a week or two or a month down the road.

I must say that John in Springfield Delaware County delivered the best & therapeutic massage i ever received!

The problem now, is that i either have to add $50 to my existing balance of $50 to receive another massage (non-member price is $100 an hr.) OR join for a monthly fee of $60.

Then the tip of course. Plus, if you must cancel for any reason, they charge you half.

Guest

NEVER get anyone a gift card to Massage Envy!! I must have tried 10 times over the course of 2 months and as soon as they found out I was was using a Gift Certificate, suddenly they were BOOKED.

When I finally got in, the price fro a one hour was $89 and I was in the room with the therapist for 40 minutes.

The Davie FL location is the worst.

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Anonymous
map-marker San Bruno, California

Massage Envy - Membership Review from San Bruno, California

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I was recently at Massage Envy, not only did they mistake me for another client, they gave me the wrong massage, I wanted deep therapy, they gave me a regular massage, then they had the nerve to ask me to come back and pay for the same massage that I didn't get the first-time. I'll eat the lost on this one, please don't patronize this company, not worthy of your time and money.
View full review
Reason of review:
Poor customer service
1 comment
Guest

I have a gift card to redeem.  They made it impossible to book an appointment.  All they want is your money and Credit Card. They don't care about you or your needs as a person.

Attempted to book an appointment for a regular massage not deep tissue. They kept trying to book a deep tissue. I wanted to book with a female.

They insisted only a male was available even months out. Don't by gift cards for anyone.  They make it impossible to redeem.  I don't know how they stay in business except by pocketing the money from gift cards that can't be redeemed.

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