Massage Envy
Reviews and Complaints
Will not refund gift cards.
I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards.
I went all the way to the corporate office and they said they won't do it. They have lost any future business of mine and I will try to discourage as many people from using their services as possible.
The real kicker is that I asked the clerk at the time of purchase, if it was refundable and she said "Yes", but now they won't stand behind what was said. Don't use these liars, find another place to get a massage.
- Lied about gift card refund
Preferred solution: Full refund
Massage Envy Massage Review
- Staff
Massage Envy Customer Care Review
Corporate Massage Envy - No customer service....
This review is for Massage Envy's E gift card customer service and not this specific location.
When I bought a e-gift card, the email address was misspelt, so neither the recipient nor me, the buyer received the gift card. Locations don't accept purchase confirmation. I called Corporate Massage envy 5 times @ 480-366-****, during business hours and no human ever picked up the phone, nor my voice mail was returned. My email to guestrelations@***.com was unanswered as well.
I will never buy another gift card from Massage envy ever again, and caution everyone to do the same!
Massage Envy Massage Review
*** MAD IN LANHAM, MD
The worst business experience ever
Massage Envy Appointment Review
- Customer service
- Worst customer service
Massage Envy Gift Card Review
I revived a $100 gift card from a friend and was excited about using. It would have been my first time at Madsage envy and there are two closer to my home than Modern Spa wich I normall go to.
Well I'm not able to use the $100 gift card I was given because it requires me to make a reservation with a credit card. I pay for everything in cash and only have the credit card I got for my business and my personal debit card. Didn't want to use my business credit card or give full access to my bank account by using a debit card. I explained to the lady that I had a $100 gift card was willing to give her the number wich more than covered the $74 massage but nope couldn't make an appointment.
Now I am stuck trying to find bubble bath products so this $100 card doesn't go to waste. Will tell my friends not to ever give me a card from there again.
I don't mind the 45 minute drive to South Park.... Just please no more Massage Envy.
Was not explained what is included in a membership plan. Was not available on my time. Called couple time and i was put on hold for 5- 8 minutes.
- Worst customer service
- Very disappointing
- Very
Short Review on May&nbs-04:00;01,&nbs-04:00;2016
Guerilla tactics to get new members
- Clean and inviting facility
- Attentiveness
- Massage therapist
- High-pressure sales
Preferred solution: Let the company propose a solution
MASSAGE ENVY...
- Front desk giggled and did not greet me
Massage Envy Gift Certificate Review from Media, Pennsylvania
Funny how having a gift certificate never gets you in the door. It appears to me that since they already have the money, they dont need to earn it!
Massage Envy - Membership Review from San Bruno, California
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Same experience!!!!
Just had the same experience in Rockaway New Jersey, at the time I bought the gift card they said it was refundable, now I got to return it and they did mine! Stay away
Same here. Will never ever recommend them to anymore. GO ELSEWHERE!!
Same!
They refused to see me for my appointment because my 11 year old daughter was with me and planned to read in the reception area while I had my massage. Poor customer service indeed!
I'm upset that I can't get cash back for the gift card I was given. I certainly won't be giving them my business in the future!
I bought a gift card for my sister in Kalamazoo, Michigan, assuming there was a M.E. there.
Well, there's not.
Does anyone know if they'll reimburse me for that or am I stuck? Sandy
Completely agree. Nonsense. I got stuck for less money, but that doesn't make me feel any better.
The same happened to meI will never go back thereThey are complete thieves and scammersThe staff act like robots and not humans - How opposite of a relaxing or beneficial exsperience as they promote themselves to be.Good customer service is the key to long term success!
My local massage envy wouldn't give me a refund for $150 gift card. I cited the recent problems with male employees assaulting female clients and the associate told me I would get a call from the manager on Monday morning.
I'm probably going to get the same answer so I may get the local news people involved. I don't want to contribute to a company that employs people like this and I don't want friends exposed to this.
Same thing here My huband lost hi 120.00 and they would not give him another one.