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1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Staff
2 comments

Got introduced to the program and got talked into signing up.

every time we called in they were booked and the time offered was always unrealistic with our schedules. now after 6 months my wife and I have 9.5 hrs left they we will have to use in 30 days.

called and got transferred to Gloria the manager at the downtown location in San Diego. this was even worth of an experience then the massages themselves. Absolutely primitive handling of a customer request to extend services beyond the 30 days offered. which of course she refused, and wanted to remind me that I signed a contract...

it would've all be ok if they had accommodated us when we called in for appointments. now we have them accumulated and have to use them in 30 days

Product or Service Mentioned: Massage Envy Massage.

Reason of review: Poor customer service.

Monetary Loss: $660.

Preferred solution: Let the company propose a solution.

I didn't like: Poor.

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Anonymous
#1021293

You need to go online and find the class action suit concerning this "practice " at massage envy. I got notification last month via a post card about it.

They have been told to stop and if they don't the notification is asking for names, dates etc for further action. I cant find my card right now.

We have accumulated 33, yes that is 33 hours because they never have appointments. Worse they call us, then when we say okay, schedule us there is never an appointment.

Anonymous
to Anonymous #1021298

Thank you for the detailed info.

I will check it out.

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