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My husband had an appointment that he had to cancel at least 6 hours before due to a pet emergency and they made him pay for 50% of the massage. What a policy. They could have easily filled this appointment as there is a waiting list of people who need appointments....
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I didn't like
  • Customer service or business policy
#1071320
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I started a membership in Cincinnati while visiting a friend last Christmas but I live outside of Cleveland. When I joined I thought the closest facility was about seven miles away but it's about 20. I can't complain about the massages but the contract is ridiculous....
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3.0
#1070599
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I know prices change and increases have to happen. My insurance refuses to pay for service that would help my fibromyalgia. So I've been paying out of pocket for 2yrs now. Me like many other people in the United States live paycheck-to-paycheck but even a little $5...
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1.4
#1065781
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Massage Envy - Charged 50%, half....not 5% for cancelled appointment...SMH

Massage Envy
#1060558
Cancelled massage 4 hours before appointment Never been and never will go. They charged me 50% of my gift card. Trifflin Hoes
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Massage Envy - Not recommended for prenatal massage

Massage Envy
#1051873
1.3
I went plainview office for prenatal massage and got disappointed. They are not professional for prenatal massage.
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Short Review on April 19, 2017

Massage Envy
#1036315
1.0
Worse place to work! Pay is horrible and you are pressured to harrass customers to buy a membership for below standard massages. The massages I received were horrible. The turn over is tremendous. They can't keep decent employees. This is at both locations in anchorage Alaska
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Massage Envy Deep Tissue Massage Review

Massage Envy
#1036295
1.0
Worst massage I have ever received. The therapist literally only massaged my shoulder because I stated I had some discomfort so he never touched anything else. He kneeded and tortured me a solid hour. My head hurt to bad that night that I went to sleep at 7 pm I was in such pain.
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cant use them . i bought 2 for me and my hubby only to be told every time we call there is nothing available . wtf do we need them for then . horrible . i went to a real massage envy in New Jersey and they were great,all Fresno location needs a lession from back east ....
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1.0
#1053170
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Have been a member for 5 months (Topeka, KS location) getting massages regularly 3 to 4 times a month and have had a couple of facials. Never had a bad experience always enjoyed. Left relaxed, tell my friends how great they are until Tuesday, May 23rd. The lady...
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I liked
  • Facials and full body messages
I didn't like
  • Message was a waste of money
  • Message with paulette
#1051970
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DO NOT JOIN THEIR MEMBERSHIP PROGRAM!!!!! Unless you like to get ripped off. I cannot schedule appointments on my days off (too busy) unless I do it a week in advance, I cannot transfer to my friends except for once per month and then they won't allow the same person...
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2.1
I didn't like
  • Membereship program
#1051959
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I was given a gift of 3 , 1 hour massages. I made an appointment for my first massage and it was actually a 45 minute massage. Knowing I still had 2 more sessions, some time had passed. When I called to make an appointment for my next massage, they told me my...
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#1051800
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I received a $50.00 gift certificate for Massage Envy. When I called to schedule an appointment they wanted my credit card number so that they could set me up for a membership. I do not want a membership. Why would I pay for a massage when I have a $50.00 gift...
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Anonymous
Skygirl

It is in case you do not show up. They have the times for the masseuse set. They don't get paid if you do not show up. I have had wonderful massages there.

#1048357
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As a massage therapist myself. We are not supposed to go below the panty line weather you have them on or off period. I always tell my clients to get undressed to their comfort level. I tell them that but would at least like them to *** their outer garment pants/shirt...
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#1045145
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I won two 50 and one 100 dollar gift cards. I used the first card two 50 dollar gift cards in a couple message. I was asked if I wanted a membership which I declined. 5 months later I decided to use the 100 gift card. Upon setting up my appointment i was told there wss...
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Anonymous
US

My son give me a gift card for mother's day. I used part of the amount for a facial. I cannot find the card so I called the head office and left several messages, sent emails...

Anonymous
Anonymous1

Has anyone had issues with Massage Envy gift cards? When I tried to use two today, both had zero balance: one had been hacked by some guy (no idea who this person is) and the ...

2.9
#1041084
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