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I would like to start out by saying my massage therapist was very good and I am not complaining about her. The management, however, is unprofessional, insensitive and humiliated me for no good reason. I believe that a place like this ought to have some understanding of...
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Anonymous

Anonymous Its their right to NOT be subjected to YOUR biowaste.

#1025256
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Recived Gift Card card for Christmas from son and daughter in law.January had Massage with a balance on card.March 13 called for appt for facial l wanted Thur or Friday AM March 16 or 17 2017 said Thay were booked but had 3 pm Sat. March 18. I said sthay wanted my...
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Here is the rundown of the “massage” I received today. Background – My name is Chrys Francis I have been a member for many years. I do not often get the time to receive a massage so when I am able to find the time it is a big deal. As evidenced by the fact that I have...
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1.0
I didn't like
  • Customer service
#1017315
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Massage Envy Massage Review

#1021894
My husband went to the Woodstock location for massage envy the massage was terrible he walked out with the same knots in his back that he went in with !!! Very pissed
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Short Review for March 13, 2017

#1020252
1.1
Continue to charge card after canceled membership....untrustworthy, rude customer service.
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Massage Envy Staff Review

#1013551
2.5
Don't agree with the membership they want you to join, it's a scam and should be stopped. And they charge you for an hour massage, and it's not an hour long. After dealing with the "not nice" girl on the phone, I am over massage envy.
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Massage Envy Gift Card Review

#1007149
2.9
I got a gift card from my husband that I used for a facial. Facial was great, but they didnt explain to me that i would be forced into a contract. A contract I couldnt afford or want. Sadly, I could not go back. I felt tricked, it was supposed to be a relaxing gift. Turned into a headache.
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Beware of this company Especially The Myrtle Beach Sc Location at 82 parkway.They treat their guests and Employees terribly.. Both Managers ( Erica & Heather) are Very rude and nasty not to mention extremely unprofessional. As a business owner myself i would never...
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1.0
#1016769
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Beware of this Company they not only treat their customers badly but also their employees. They loose paperwork Talk bad about their guests and other employees . i was displeased with service i received and their Managers Erica and Heather were Rude, Nasty and very...
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1.0
#1016422
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So I see that my deduction went from $45. to $60 with out notice and while I still am under contract that I can't get out of unless I forfeit all monies I have paid into it. I travel and do not have access to a Massage Envy location at all times so my balance builds...
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4.5
I liked
  • Service
I didn't like
  • But not the contract
#1012743
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This company is a SCAM! I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was...
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This place is ridiculous! If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going...
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1.0
I didn't like
  • Worst customer service
  • Entire experience
#1007305
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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT...
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Contact Massage Envy

Headquarters Address:
Massage Envy Franchising, LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
Phone:
(480) 366-4100
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I signed up for a membership in June, 2016. I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned...
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