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Sooo... there are so many bad reviews here. I was gifted a massage. I was really pushed to do the monthly membership and since at the time my disabled daughter was riding the bus home I had time after work to do this. So sadly I signed up. BIGGEST MISTAKE EVER. I have...
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#1128429
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I came in for leg pain that I had been experiencing for a week with no relief. I had hoped that I would get some relief from a massage that my wife surprised me with. In the questionnaire on the iPad, I made notes about the leg pain, and even discussed it with Jay, the...
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2.8
I liked
  • Kind front desk lady
I didn't like
  • Stretching therapist
  • Massage therapist
#1123889
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Tomball Message Envy: When the messager finished his exact words were; " for future reference the smell of cigarette smoke is very much offensive to me." Yes I agree the smell of cigarettes can be offensive to people, however so can someones perfume, nose rings, the...
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#1122421
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Massage Envy - I am a member at Tulsa hills went in person to request a ca

Massage Envy
#1108501
Want my contract cancelled no one has contacted me about this but keeps calling me to schedule me for more messages that I do not want and would like for them to stop taking payment from my account
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Massage Envy - Not good

Massage Envy
#1107074
Went for a two hour massage then a facial right after. After my massage I was waiting for my facial but I guess she called out sick. But if I call out I have to pay I feel I should get something because I went to Nashua because Manchester couldn't do the two hour plus facial. So needless to say i will not be going back to Nashua I probably will cancel after my next two that I have left.
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Massage Envy - Charged 50%, half....not 5% for cancelled appointment...SMH

Massage Envy
#1060558
Cancelled massage 4 hours before appointment Never been and never will go. They charged me 50% of my gift card. Trifflin Hoes
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Short Review on April 19, 2017

Massage Envy
#1036315
1.0
Details
Worse place to work! Pay is horrible and you are pressured to harrass customers to buy a membership for below standard massages. The massages I received were horrible. The turn over is tremendous. They can't keep decent employees. This is at both locations in anchorage Alaska
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Customer service
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Diversity of Products or Services
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Value for money
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I have been going to union city location for about 10 years. AT first it was cool to walk in as my schedule permitted but after some time it got harder and harder. I had to make appointments and because of my schedule or being called into work, it ended up costing me...
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2.9
#1108977
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I'm a senior citizen and a Vietnam vet and the manager at massage envy Marlton said that it was cheaper for me to get the membership and take advantage of the discount instead of getting the one therapy session which I was going to do originally. I told the manager...
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Anonymous
Mary Bartlett

After reading many negative reviews I must let you know my experience. I go to the ME in Severna Park, MD and it is great!. I have never been pressured, my membership is $60...

#1102066
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My wife was sexually assaulted at the Massage Envy on Spring Green in Katy Texas. This should be a safe place. DO NOT GO THERE! The owner still has not called me back Will see him in court I will file a police report after the Hurricane Harvey relief efforts are...
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Anonymous
John

Terrible pay and terrible management and terrible environment {{Redacted}}

#1095329
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For a big franchise like them, they're customer service sucks and their manager was rude! My first experience and I will never return (but, I will have to because I have a *** gift card that I am not gonna lose).... I literally yelled at the manager because he tried to...
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1.0
#1089225
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Completely shocked and disgusted by the service I received. I stopped going to this location because of the bad service. I was booked at the Tech Ridge...which was shut down today for nonpayment of rent...and was then called from this location 10 minutes after my...
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1.6
I didn't like
  • Customer service from booking associates
#1086805
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My husband gave me a $200 gift card for Mother's Day! I tried to book a massage and facial on the same day; however, no one could seem to find 2 appointments on the same day despite looking 6 weeks into the calendar. That could be due to their introductory pricing you...
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1.0
I didn't like
  • Services not provided
  • Poor follow up
  • Customer service when cancelling
#1080417
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Contact Massage Envy

Mailing Address:
Massage Envy Franchising, LLC
14350 North 87th Street, Suite 200
Scottsdale, Arizona 85260
Phone:
(480) 366-4100
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Massage Envy Products and Services

All Massage Envy Products
My husband had an appointment that he had to cancel at least 6 hours before due to a pet emergency and they made him pay for 50% of the massage. What a policy. They could have easily filled this appointment as there is a waiting list of people who need appointments....
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I didn't like
  • Customer service or business policy
#1071320
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