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1.7 Based on 170 reviews
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  • Customers like
    • Massage therapist 12
    • Massage therapists 6
    • Had good massages 5
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 11
    • Trap you into joining 9
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This company is a SCAM! I was pressured into purchasing two memberships, one for me and one for my spouse. We have been members for 18 months, with 4 and 5 unused massages on our accounts. My spouse was not notified that her payment was not going through until she was ALREADY BEHIND two payments. They stated my spouses membership was not being paid since October and mine was behind since January but they were under the same card for payment.... Read more

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This place is ridiculous! If you cancel less than 24 hours prior to your appointment, you are charged $60. I had to do this on one occasion due to an emergency. The next month they called me a few hours before my scheduled appointment to cancel. I asked if I was going to be given a $60 credit since that is their policy for customers, and was told no, even after speaking to a manager. They only had one therapist I liked, and getting an... Read more

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I got a gift card from my husband that I used for a facial. Facial was great, but they didnt explain to me that i would be forced into a contract. A contract I couldnt afford or want. Sadly, I could not go back. I felt tricked, it was supposed to be a relaxing gift. Turned into a headache.

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MASSAGE ENVY IS ONE OF THE WORST PLACES TO GO EVER!!!! DO NOT FALL FOR THEIR TRAP AND SIGN A CONTRACT..YOU MAY NEVER GET OUT OF IT. I BELIEVE THEY NEED TO BE PUT OUT OF BUSINESS. HORRIBLE PLACE TO GO AND WILL NEVER GO BACK. I HAD ONE APPOINTMENT AND WHEN I CAME OUT THEY BOMBARD YOU WITH THE CONTRACT AND HOW GREAT A DEAL IT IS. THEY DON'T TELL YOU ALL THE CONDITIONS. YOU MUST HAVE A DOCTORS EXCUSE TO GET OUT OF THE CONTRACT OR MOVE. ABSOLUTELY... Read more

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I signed up for a membership in June, 2016. I fell on orders to be stationed in Italy in February, 2017. I called and questioned the cancellation policy for military breach of contract. I was told to bring in a copy of my orders reflecting my location. I also mentioned that I have no used any of my massages since signing up and asked about reimbursement or giving to a family member; told that it was "loss of money". When I brought my orders in,... Read more

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I received a call today telling me that the therapy I had an appointment with next week is no longer working there. This is the third therapist I was used to seeing who has left the company. They also had to reschedule my other two appointments due to this issue. It may be time to finish using my unused massages and cancel my membership after many years being a member. Obviously there is a problem with management. Read more

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Worst Experience Ever-Do not go. I can't believe how awful they are to deal with. They make canceling your membership very difficult. They would not let me speak to a manager. I had to cancel my card because they kept charging it without permission. Avoid them! I called multiple times, kept getting the runaround. It was always some other excuse why they couldn't help me. They never went out of their way. The front desk staff is "trained" to put... Read more

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I have $1,600 in pre-paid massages and I can't use them until I unfreeze my acct, once it's unfroze, they continue to take money out of my bank account and I get another massage I can't afford. I am presently unemployed and cannot afford the monthly fee and tipping after any massage. In my opinion, if I paid for something, it's mine. If you hold my purchase for ransom until I give you more money.... sounds shady, doesn't it? Is there ANY way I... Read more

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Went to appointment and told I was contacted to cancel due to therapist was ill. I verified all calls and/or messages that did not occur from Message Envy as I incurred expenses to and from as well as no options to be seen by alternative personnel and or reschedule for chosen person. I was accused of wrong phone #, full message center on phone and not answering phone. After I proved incorrect they all looked at me like "who cares". Big problem... Read more

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My hands are shaking now. I was being told by the front desk manager, Ashley, that I was rude towards her, while during the conversation I never used an inappropriate word. The whole thing started when I tried to reschedule the appointment yesterday and I was surprised to learn that the same day rescheduling will cost half a session, which is about $37.5. I was shocked because I was never told so when I signed up for the membership a month ago,... Read more

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