filters
state:
Show
city:
Show
category:
Show
product:
Show
For a big franchise like them, they're customer service sucks and their manager was rude! My first experience and I will never return (but, I will have to because I have a *** gift card that I am not gonna lose).... I literally yelled at the manager because he tried to...
Read more
1.0
#1089225
Reply to reviews
Completely shocked and disgusted by the service I received. I stopped going to this location because of the bad service. I was booked at the Tech Ridge...which was shut down today for nonpayment of rent...and was then called from this location 10 minutes after my...
Read more
1.6
I didn't like
  • Customer service from booking associates
#1086805
Reply to reviews
My husband gave me a $200 gift card for Mother's Day! I tried to book a massage and facial on the same day; however, no one could seem to find 2 appointments on the same day despite looking 6 weeks into the calendar. That could be due to their introductory pricing you...
Read more
1.0
I didn't like
  • Way the concider a matter resolved
  • Services not provided
  • Customer service when cancelling
#1080417
Reply to reviews

Massage Envy - Charged 50%, half....not 5% for cancelled appointment...SMH

Massage Envy
#1060558
Cancelled massage 4 hours before appointment Never been and never will go. They charged me 50% of my gift card. Trifflin Hoes
Comment
Show

Massage Envy - Not recommended for prenatal massage

Massage Envy
#1051873
1.3
I went plainview office for prenatal massage and got disappointed. They are not professional for prenatal massage.
Comment
Show

Short Review on April 19, 2017

Massage Envy
#1036315
1.0
Worse place to work! Pay is horrible and you are pressured to harrass customers to buy a membership for below standard massages. The massages I received were horrible. The turn over is tremendous. They can't keep decent employees. This is at both locations in anchorage Alaska
Comment
Show

Massage Envy Deep Tissue Massage Review

Massage Envy
#1036295
1.0
Worst massage I have ever received. The therapist literally only massaged my shoulder because I stated I had some discomfort so he never touched anything else. He kneeded and tortured me a solid hour. My head hurt to bad that night that I went to sleep at 7 pm I was in such pain.
Comment
Show
My husband had an appointment that he had to cancel at least 6 hours before due to a pet emergency and they made him pay for 50% of the massage. What a policy. They could have easily filled this appointment as there is a waiting list of people who need appointments....
Read more
I didn't like
  • Customer service or business policy
#1071320
Reply to reviews
I started a membership in Cincinnati while visiting a friend last Christmas but I live outside of Cleveland. When I joined I thought the closest facility was about seven miles away but it's about 20. I can't complain about the massages but the contract is ridiculous....
Read more
3.0
#1070599
Reply to reviews
I know prices change and increases have to happen. My insurance refuses to pay for service that would help my fibromyalgia. So I've been paying out of pocket for 2yrs now. Me like many other people in the United States live paycheck-to-paycheck but even a little $5...
Read more
1.4
#1065781
Reply to reviews
cant use them . i bought 2 for me and my hubby only to be told every time we call there is nothing available . wtf do we need them for then . horrible . i went to a real massage envy in New Jersey and they were great,all Fresno location needs a lession from back east ....
Read more
1.0
#1053170
Reply to reviews
Have been a member for 5 months (Topeka, KS location) getting massages regularly 3 to 4 times a month and have had a couple of facials. Never had a bad experience always enjoyed. Left relaxed, tell my friends how great they are until Tuesday, May 23rd. The lady...
Read more
I liked
  • Facials and full body messages
I didn't like
  • Message with paulette
  • Message was a waste of money
#1051970
Reply to reviews
DO NOT JOIN THEIR MEMBERSHIP PROGRAM!!!!! Unless you like to get ripped off. I cannot schedule appointments on my days off (too busy) unless I do it a week in advance, I cannot transfer to my friends except for once per month and then they won't allow the same person...
Read more
2.1
I didn't like
  • Membereship program
#1051959
Reply to reviews
I was given a gift of 3 , 1 hour massages. I made an appointment for my first massage and it was actually a 45 minute massage. Knowing I still had 2 more sessions, some time had passed. When I called to make an appointment for my next massage, they told me my...
Read more
#1051800
Reply to reviews