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1.7 Based on 157 reviews
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  • Customers like
    • Massage therapist 11
    • Massage therapists 6
    • Had good massages 5
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 10
    • Trap you into joining 9

First and last time going to this location. desk staff would benefit from sensitivity training. Initial encounter was welcoming but a bit over the top. They addresses me by the wrong name. Besides, I am a mature women who prefers not to be addresses by my first name especially by what appeared to be a high schooler. Staff were tripping over each other to check in Clients. Just disorderly conduct for front staff greeters. I was never given the... Read more

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I have never experienced such poor customer service, my last massage was horrible the girls fingers smelled like cigarettes, was not friendly at all, didn't say not one word during the 90min massage, I had a busy day at work and scheduled an appointment at the last minute so I guess that's what happens when you book at the last minute. I decided to cancel my membership due to fee increase of 65.00, my friend pays 39.00 they told me I had to come... Read more

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I have been a member of massage envy for almost more than 7 years now. My monthly rate changed from $59.99 to $70.00 but I wasn't notified about that. I called the office (Pikesville, MD) on 1/11/17 to check how the amount got changed without having me notified. I called around 7pm and the lady who attended to me said she will have the manager call me and describe the details to me the next day. I was waiting for five days now and did not get... Read more

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My son went in for an "introductory" massage on late in the day on January 7, at a Massage Envy location in CA. They talked him into signing a one-year contract, using our joint bank account for payments. When he got home, we discussed the fact that we can't really afford $780 massage commitment and I would rather pay full retail price if/when he wants another massage. He agreed we would cancel the contract. About 18 hours later, on the morning... Read more

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We were on their membership deal for me and my wife. My mother in law ended up getting really sick and needing dialysis amongst other issues. We ended up with a check garnishment and lost our house all at the same time. We had to move and was unable to continue the massage envy subscription. We talked to them several times and they refused to budge. We got them to agree to terminate in may of last year and even have voice mails from them saying... Read more

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They lie when you buy a gift card. Once you purchase the gift card is very hard to get an appointment. What they want you to really do is buy a memership.

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Was given a gift card from my son for Massage Envy. Book an appt and went and had a lovely massage. At check out they asked if I wanted to tip the masseuse, yes of course, $12. She says that will be a total of $102.00 please. WTH???? Why is it $102.00? She says the non membership fee is $90.00 for a one hour massage!! Are you f*****g kidding me? But your sign says intro massage $50.00!!! Oh well yes that's if you have never been here before. Who... Read more

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I went in to purchase an hour long massage gift card for my husband and I was told by Leanne Wakeman at the Davis hwy, location in Pensacola Florida that they were not selling them at the moment because they were running a special for $100.00 massage, I purchased this one because I felt intimidated, none of the other staff lifted there heads up because of her attitude so I presume all of your staff is like this. That is ok to run a promotion of... Read more

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This company is the worst.Not only are their massages crappy, they trick you into membership signing and there is no way to get out of it!! HATE!! They are impossible to deal with and very unprofessional to boot. I have been fighting with them for months to stop charging my credit card! I am not the only person having issues with them, many of my friends have experienced their horrible customer service as well. Dont get involved with this... Read more

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They are just a horrible company. You can never get appointments, they hardly ever answer the phone and they are rude. Find another company.

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