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I won two 50 and one 100 dollar gift cards. I used the first card two 50 dollar gift cards in a couple message. I was asked if I wanted a membership which I declined. 5 months later I decided to use the 100 gift card. Upon setting up my appointment i was told there wss...
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2.9
#1041084
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I booked an appointment through the app. Someone called me April 26 at 1:13pm to get it on the books. April 27 I received another call at 10:39am confirming my appointment for today (April 28) at 7:00pm. I arrived at the location only to be told there wasn't any...
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1.0
#1040608
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I purchased a massage package and was never notified that it was about to expire. Two weeks after it apparently expired, I tried to book a massage and I was told that I didn't have one available. My contract says that I have 60 days after expiration to redeem any...
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1.0
I didn't like
  • Refused to give any concessions
  • Being ripped off
  • Failed to honor contract
#1037032
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Short Review for April 19, 2017, Other

#1036315
1.0
Worse place to work! Pay is horrible and you are pressured to harrass customers to buy a membership for below standard massages. The massages I received were horrible. The turn over is tremendous. They can't keep decent employees. This is at both locations in anchorage Alaska
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Massage Envy Deep Tissue Massage Review

#1036295
1.0
Worst massage I have ever received. The therapist literally only massaged my shoulder because I stated I had some discomfort so he never touched anything else. He kneeded and tortured me a solid hour. My head hurt to bad that night that I went to sleep at 7 pm I was in such pain.
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Massage Envy Deep Tissue Massage Review

#1028059
Asked me to take my underwear off
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Massage Envy Customer Care Review

#1027311
1.0
Staff turnover, poorly delivered services. I was hurt so badly after one meage I needed to go my doctor to seek relief. I diluted the services so much I left money on the table when I quit.
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Horrible experience! I visited both locations in Alaska and had the same experiences at both. The staff turnover is so frequent that no one knows what they are doing. The therapist are new grads just out of school and are paid well below the industry standard so they...
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We have been members for over 9 years. The lack of professionalism manifests itself in missed appointments I twice showed up to not have a massage therapist. Further I requested a female massage therapist and they gave me a male therapist. Lastly, the quality is...
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2.1
I liked
  • Some therapists were excellent - but they no longer work there
I didn't like
  • Poor quality therapists
  • Customer communicatins
  • Schedling
#1030712
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I was very excited when I made the appointment to get my first ever massage. I didn't like them taking my credit card information, however I understood why. When I arrived the manager took down some notes about what my goals were for the massage, which I thought was...
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2.8
I liked
  • Good massage
I didn't like
  • Trap you into joining
#1029072
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As like any other appointment I went for massage ,the receptionist is telling me we don't see your name here - you don't have an appointment. I told her that I talk to some one in detailed and also gave my credit card number as they would not give me any appointment...
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Massage Envy took monthly payments out every month until we had 21 pre-paids. At which time I asked that they quit taking the payments until we used our pre-paids up. We had to sign an agreement that cost us $20.00 per month to keep our prepaids or we would lose them....
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1.6
I liked
  • Some of the massage therapist
I didn't like
  • Attitude from customer service
  • Payments
#1027110
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I would like to start out by saying my massage therapist was very good and I am not complaining about her. The management, however, is unprofessional, insensitive and humiliated me for no good reason. I believe that a place like this ought to have some understanding of...
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Anonymous
Anonymous

Its their right to NOT be subjected to YOUR biowaste.

Recived Gift Card card for Christmas from son and daughter in law.January had Massage with a balance on card.March 13 called for appt for facial l wanted Thur or Friday AM March 16 or 17 2017 said Thay were booked but had 3 pm Sat. March 18. I said sthay wanted my...
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1.0
#1022323
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