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1.7 Based on 125 reviews
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    • Being lied to 11
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Today I went into Massage Envy in Petaluma, CA for a massage and it was very good (not my complaint). As a result of below, I cancelled my membership. My complaint is that as I was leaving and checking into my hours, Kristin at the front desk advised I used my hours all up, and since my renewal is to expire next month.....I would need to renew because 9/22/16 the new rate for a new client goes to $75.00, but since I am grandfather in, my rate... Read more

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I purchased a $99.00 mothers day special gift card for my wife the Massage Envy Employee told me very clearly when I purchased it that it was for a Massage and a facial that would NEVER expire. My wife called to use it the other day and now this other massage envy employee it DID expire and it will now cost her $40.00 extra for the facial and massage. After already feeling mislead and cheated they then had the nerve to ask us for our bank... Read more

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When I pay for a hour, I expect to get a hour. I didn't realize that having a conversation with the therapist when I first went into the room, would be included in the hour. Twice I was shorted 10 minutes another time it was 20 minutes. Then when I talled to front desk, girl all but called me a lier. Won't go back. Also, how iften to they change drape. How many other people used it? Read more

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My bf bought me a gift certificate for my b-day. They talked me into being a member. Told me I could cancel anytime because they told me that I decided to go ahead and join. I had surgery and money became tight. So I went to cancel and I was told I couldn't. To top it off they never got any info right. NOT HAPPY with this place!! Company is a JOKE!!! Now they are getting free money from me because I havent had NO TIME to use the service. Can't... Read more

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Re: Poor Quality Message & Customer Service My first message experience at the Apple Valley location was a good one, so when I was approached to sign up for their year membership I agreed. I called for my next appointment and I was told that the therapist was no longer there. I then made an appointment with another therapist. It was not very good, but I thought I would try the therapist again just to be fair. When I called I was told the... Read more

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For one the drape rules that have the therapist pulling the blanket to cover and strangle you is by far the worst experence ever. To have this kind of practice turns your full body massage into a small section massage. I have gone to many spas and never have them pulling so tight the cover to make sure not too much is exposed to have to work on all your parts to make it a full body massage. Massage envy has the right name when you leave there... Read more

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I have had an on and off experience with Massage Envy for the past few years. I have arrived for appointments only to learn that my therapist has called off, and there are no therapist available. For the most part the massage therapist that have taking care of me have been professional and very good. Unfortunately, the customer service leaves much to be desired. Most recently a receptionist confused my appointment (denying one, claiming another,... Read more

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Run! Don't walk away from MASSAGE ENVY. Their contacts are very deceiving and will result in you feel you have been conned. Be very careful. Not worth the time nor the money. Many other more reputable massage studios around.

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This place is a joke. It's a sweatshop for massage therapists. They only pay $15. for an hour massage. They rely on tips for their income and they are overworked and exhausted. When they want to take some time off, they are guilted out of doing it. DO NOT WORK HERE.

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Word to everyone NEVER and when I say NEVER EVER sign a membership with Massage Envy they are a bunch of Theives they try to sweet talk you but it's all a scam if your not satisfied with their services they will not cancel your membership unless a Doctor gives a note to cancel it. They don't give a *** about the customers. Employees force you to tip them they take money out of your account without your consent and then give you the run around... Read more

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