Massage Envy Complaints and Reviews

  • Massage therapist3 votes
  • Good massage1 votes
  • Facilities1 votes
  • Trap you into joining8 votes
  • Absurd membership contract7 votes
  • Being lied to7 votes
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  • Jun 16, 2013
  • Beauty Centers and Spas
  • Phoenix, Arizona
  • Massage Envy
  • 1
  • 1
  • 175

I purchased a gift card for a one hour massage at a charity event. I used this massage, present the gift card at checkout and was informed the value of the gift card was $39 and since I was not a member of Massage Envy, the price for a massage was $78 so I owed them $39. This is horrible!! What kind of company treats charities and people who support charities this way? I hear nothing but... Read more

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  • Sep 06, 2011
  • Beauty Centers and Spas
  • Phoenix, Arizona
  • Massage Services
  • 50

Due to my hectic travel schedule I asked the Massage Envy location where I had joined if I could still use my pre-paid massages if I cancelled my membership...... the 16 year old at the front desk....said "sure no problem"........ now when I have called to ask how many prepaids I had left the rude woman who answered the phone told me .... NONE..... you relinquished the prepaids when you cancelled... Read more

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