Massage Envy Phoenix, ArizonaComplaints and Reviews

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2.2 Based on 65 reviews
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  • Customers like
    • Massage therapist 8
    • Massage therapists 5
    • Facilities 4
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 9
    • Trap you into joining 9

  • Jun 16, 2013
  • Beauty Centers and Spas
  • Phoenix, Arizona
  • Massage Envy
  • 1
  • 1
  • 186

I purchased a gift card for a one hour massage at a charity event. I used this massage, present the gift card at checkout and was informed the value of the gift card was $39 and since I was not a member of Massage Envy, the price for a massage was $78 so I owed them $39. This is horrible!! What kind of company treats charities and people who support charities this way? I hear nothing but... Read more

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  • Sep 06, 2011
  • Beauty Centers and Spas
  • Phoenix, Arizona
  • Massage Services
  • 54

Due to my hectic travel schedule I asked the Massage Envy location where I had joined if I could still use my pre-paid massages if I cancelled my membership...... the 16 year old at the front desk....said "sure no problem"........ now when I have called to ask how many prepaids I had left the rude woman who answered the phone told me .... NONE..... you relinquished the prepaids when you cancelled... Read more

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