Massage Envy Massage Review from Oak Park, Illinois
This place sucks. I signed up for three month massage which I opted to use all at once within 3 days yet I was told I'm still a member for the full 3 months.
I'm a working single parent and I brought my 8 year old daughter with me. They were very pleasant the first two days. My daughter was allowed to stay in the massage room with me. She fell asleep each time so she wasn't a problem nor in the way. The 3rd day of my massage the Assistant manager met me at the door and told me their policy is no children allowed in the room. She wasn't nice about it. She was very uncaring and not understanding.
Apparently they do allow children but they pick and choose depending on their mood. This is total discrimination. There isn't anything written restricting an 8 year old from being in the room. So it was a rule made up on the spot today.
I don't like this place. It's a rip off and the assistant manager of the one I went to is rude. They should change the name to Massage Angry Spa because judging by the comments on this Page, including mine, they've Pissed a lot of people off.
Reason of review: Poor customer service.
Location: Oak Park, Illinois
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