394 views
New Reviewer
2 comments

I am very disappointed in your Casa Linda staff. I booked a 5PM appointment today. I headed out at 4:30 from Mesquite TX and ended up at an abandoned building. I called in to verify the the address when the attendant stated oh yeah, we get that a lot with iPhone users. I do have an iPhone however, I used my navigation in my 2015 Infiniti Q70, which still routed me to the abandoned building. She said to come on in because I was pretty close and she mentioned the street I should make a left on the get here. I arrived 15 minutes late and I mentioned it would be a waste of an hour to get a 30 minute massage. She mentioned she was still going to charge me for the hour massage or I had to get a massage for 30 minutes. I don't want to do that and booked an appointment at a different Massge Envy for tomorrow.

The problem with this appointment is that the receptionist should have ask, "have you been to our location before?"or I noticed you are a new client. Please note we are located (here) and we don't want you to get lost because our location doesn't show up on most navigation services and we don't know why as apposed to "oh yeah, we don't come up for iPhone users and recommend you use google maps to get here! (When you recommend something, it must be recommended before hand not after)

Signed,

Very upset!!!

Sent from my iPhone

Reason of review: Poor customer service.

Location: Amarillo, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Stop complaining. It's not their fault you were expecting a happy ending and got the shaft instead.

Guest
reply icon Replying to comment of Guest-983337

Indicidive of the mindset of the staff member at this location.

Lack of professionalism once again!

Massage Envy Reviews

  1. 476 reviews
  2. 214 reviews
  3. 121 reviews
  4. 57 reviews
  5. 24 reviews
Massage Envy reviews