Massage Envy Pensacola has horrible Customer Service
Update added by user Nov 07, 2011
After speaking to the owner this afternoon, and him being extremely helpful and cooperative, I must admit that the owner himself is an upstanding businessman. I cannot speak to his management and the way I was treated by them, however, the establishment is firm in their ethical code and I can appreciate that. I wish that I had been contacted much sooner and without the prompting of bad reviews, however, with the issue resolved I feel the need rescind my earlier review.
Original review posted by user Nov 06, 2011
I have never dealt with a more discourteous, unhelpful, unprofessional staff than this Massage Envy specifically.After being transferred by the military to a location without a Massage Envy close, I requested several different times to cancel my membership (even going so far as to visit a location at home in Virginia and coordinating with them to cancel).
The Pensacola office was uncooperative even with a sister branch and declined to receive a copy of my orders sent straight from that branch. Since then, I have called the Pensacola branch twice asking to speak to the owner (having already dealt with the manager with dissatisfactory results), left a message for whomever it is, and have yet to hear back...months later. I'm still getting charged for their services, which I'm not using.
Oh, also, the money that I've already paid has an expiration date on when I can use them?How is that fair or good business sense, to alienate a customer because they have no choice of living situation?
More Review Details
You May Also Like
- "I have gone 2 Lotee's Custom Cuts, San Antonio, Texas 4 more than a year. I have always been happy with My cuts n Styles.This last week, I Had..."
- "After I wrote my 1st review about the massage envy in Gulf Breeze Florida. The owner replied by putting my financial business out thier. I've tryed to contact the corporate..."
- "Purchased a tub several months ago after requesting more information from their website. Sales rep came out and helped us figure out where to place the tub and which one..."
- "I ordered 3 pizzas and 16 piece chicken wings. Our wings were not cooked all the way. ..."
- "I was a member until last Friday. I tried to deposit my check from WorldProfit into my credit union checking account. They called me after I left the bank statng..."
- "I ordered a part based on the picture shown on their web page and ordered the part based on that picture with the corresponding part number. When I received the..."
- "I have used a Tassimo coffee maker for years and compared to other coffee maker selections I have been generally satisfied. Recently a purchase of their product containing milk pods was..."
- "DO NOT buy from www.Modlily.com #Modlily You may have seen related adverts for them on your timeline inbetween your friend's Facebook posts and may have been intrigued by some of..."
- "I bought a pair of nice fashion sneakers from Aureus but they do not ship outside of US. So I went searching though the internet for a service that can..."