I hate
Massage Envy, their customer service is non existent. I received one massage that went well. Then I scheduled another massage at a different location because of the facilities. I wanted to get a
couples massage with my husband and not all locations has a
couples room. We show up for our
appt. and after checking in they inform us that the room is not available. They give us an extra 30 min for our
inconvenience. Fine. So we schedule for the next day. The next day we get a call that the
appt is canceled b/c the therapist called in sick. I rescheduled at another location in person for a
couples massage. Because of my
hassle with the other location I make sure that the receptionist is clear that I want a
couples massage. She even calls me later in the day to confirm I have a
couples room. We show up for the massage, and what happens? No
couples room available and we get separate massages b/c at that point I was upset and clearly I would never be able to get the
couples room. So after all of this I try to get my money back b/c of the poor customer service. No luck. I am so pissed that I don’t want to go anymore. Now months have passed. I was told that if I don’t use it, the massages roll over and I can use them later. I call and I’m no longer a member and can not use the massages that have been paid for up front. I HATE
MASSAGE ENVY.
1. Written by iusemyhands, on 15-12-2009 16:26
What sometimes goes on is that the couples room will have an appointment at, say, 2, and then your appointment will be scheduled at 3. If the couple for the 2 appt comes late, the therapists are not allowed to end the session at 3, like they would otherwise. Even though the other couple was late, YOU are not allowed to start on time because the room is currently in use. Frustrating, I know. I'm sorry you had to go through that.
Not all Envys are that way, but I hope you don't have to go through that again.
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2. Written by Notjudmental, on 11-11-2009 18:26
Please dont assume all ME's are like this becasue they are not.
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3. Written by sunrise, on 18-12-2008 21:41
I have been using them for 16 monthe -no problem except some of the therapists are mirepresebted- they are ot as experienced as the mgr. states- overall great business when you find the right therapist. 
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4. Written by I've never had a problem with , on 10-10-2008 23:55
Sounds like they rubbed you the wrong way.
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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