Massage Envy CONTINUES TO CHARGE AFTER CONTRACT EXPIRED
Massage Envy in Sacramento, CA
I have been a customer of Massage Envy since January 2013 and satisfied with their masseuse although I felt their front office sales tactics are aggressive. My second and last contract with them was from April 5, 2014 to May 5, 2015 and I decided to continue as a client on a month-to-month WITHOUT a signed contract.
When I went in for a massage in mid-October 2015, I informed the front office that I would no longer be using their service and not to bill me for November 2015. The front office said I needed to fill out a โmembership cancellation request formโ which I did and thatโs when they try to sell me on a new 12-month contract. I told them no and that after my month-to-month expires before the next billing cycle of November 6, 2015, I will no longer be a customer.
On November 6, 2015, Massage Envy charged my debit card without authorization and after I had cancelled my month-to-month. This also resulted in an overdraft and my bank charged me a fee of $35. I went to Massage Envy asking them to stop billing me and to refund the $35 overdraft fee that they were responsible for. The front desk then told me that they donโt have a cancellation request from me and that I must have asked for a โmembership freeze formโ which meant I didnโt cancel. I told them I know the difference and I wanted to see my file. Conveniently my file was empty.
I am filing this complaint because โa collection agencyโ keeps calling me claiming I owe Massage Envy. I do not and I want Massage Envy to stop calling me and they still owe me $35 for causing my account to be overdraft.
I am attaching a copy of my 12-month contract with Massage Envy and it clearly shows my membership expired on May 5, 2015.
Reason of review: Pricing issue.
Massage Envy Cons: Being over charged, Contract scam.
Location: Sacramento, California
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Here's an update. They tried to say I owe them 4 months and when they sent their statement to Better Business (whom I contacted to mediate) is shows I owe 3 months and I called them out on this inconsistency.
I don't owe them anything.
Massage Envy has declined to respond to Better Business Bureau after I called them out on their inconsistency and they were trying to use a contract that I didn't sign to extend original 12 month contract. The signature used a nickname that I would never use and the date did not match the other handwritings.
Thanks for posting the contract so we can see what it looks like before they try to pull the sales tactic. I am glad I didn't sign up with them.
I was getting a migraine listening to the their sales tactic when I visited their location in Boca Raton by Mission Bay. I was there with a friend and she was the one getting the massage, not me.
The sales staff wouldn't leave me alone, they look so desperate and were trying to tell me whatever story they could to get me to sign on the dotted line. It just sounds like these people are *** and in need of a head exam.
Massage Envy tried to pass off an expired contract as a current one in this dispute. When I called them out, they claim they have another contract. I called them out again and they have yet to produced this "new" contract that I "signed".
This copy of your agreement doesn't really mean much since it does state it goes month to months after the first 12 months. I would look into the validity of it because you didn't initial the ID portion of it.