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You get what you pay for… horrible customer service and being ripped off at Massage Envy located in Murfreesboro, TN.

~Know before you buy a $50 gift card for a 1 hour massage that the gift card can only be used once. At massage envy a 1 hour massage actually means 60 minutes minus your interview time, minus your undressing time, minus your redressing time = what your massage actually is.~

I called and inquired about what I had read all over the internet on not only Murfreesboro but ALL locations. The female I spoke with explained that it was actually only 50 minutes or less. She said that the whole $50 card would be kept… even if the massage costs $39. Which I then began to ask questions which she obviously had no answers to. She had no idea that Massage Envy was a franchise. Nor was she aware who the owner was. She had no manager and refused to give me corporate’s number. BTW, if you look online you will notice that they have pulled all the corporate/HQ numbers. (wonder why?!) After being placed on hold for over 14 minutes I hung up and called back. Only to be placed on hold yet again. Taking matters into my own hands, I searched desperately online for a phone number. After reading a review posted from a woman located in Virginia with a HQ number, I placed the call. It went to VM and I left my name and number.

The following day a guy called me back unwilling to answer reasonable questions. He also laughed several times and made several comments that really upset me. However, he did give me the name and cell phone number to the owner, Patrick. (615.627.7630 in you would like to complain)

Patrick said since it was a time issue he was willing to upgrade me to a 2 hour massage. Which I agreed to. He said they would call and confirm my appt. The following day they had yet to call and confirm by my lunch break. So I called them. Turns out that he only put me down for 1.5 hr massage. I told the female that we had discussed it the day before and it was suppose to be a 2 hour massage. Then he calls me and states that the people working called him and told him I was upset. Which I actually was not... I only said that it was suppose to be 2 hrs. She said that she would have to get it approved. He then accused me of remembering a wrong and different conversation. He stated that we both agreed on the 1.5 hr. After talking about accepting the 1.5 hr massage- he was very rude when i said i only would like a female therapist. He had scheduled me with a guy.

He also called me unreasonable. And tried to make reference to how I get through tasks daily...hich was very rude. He told me to give the gift card to someone.

NEWS FLASH I have been trying this whole week to sale and now giveaway the gift card and not a sole wants it because they know how Massage Envy works.

In the end, it has been a waste of time dealing with the children that work at these Franchise locations.

Location: Murfreesboro, Tennessee

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