Massage Envy - Gift Card
During Christmas 2010.I went into Massage Envys Spa at Livermore, CA at 2100 Portola Ave.
to buy a gift card for my wife for Christmas. The lady ask how much do I want to buy on my card. I told her that I wanted one or two hour massage. She then responded that if I purchase two hour I can get the introductory rate for $98.
So I purchased two hour for $98 which she wrote on the card $98 - 2 hour massage. a month later my wife call to make a appointment to redeem for the 2 hour massage. They told her that since she been to the establishment twice before. she can not use the gift card for 2 hr.
she have to pay the different for the reg. 2 hr.rate or joint membership. I called the spa and spoke to the manager that, when they sold me the gift card they did not tell me nor is written on flyer that this can not be use for patron that have visited the spa more then two time without jointing membership. They admitted that was part of their employee mistake not telling me the policy.
If they have told me . I wouldn't have bough it. Do you think that if you want to buy a gift card for this kind of service as a gift to someone. You would go to them and ask ...
Honey, I want to get you a massage for Christmas. Have you been to Massage Envy before ? Ha.... most unlikely.
They still refuse to accept the card for the two hour service. Do not go to Envy. They will *** you to joint. For those who want to buy someone a gift card.
DON'T. Is only good for member and people that have not been there before.
But they do not tell you when you buying it.Bad customer service and false advertising.d71280a review #221863
You may also like
- "I received one of these "Award Notifications" from "US Airlines" the other day in the amount of $1350.00 for 2 round trip tickets to anywhere in the US. Mine..."
- " I bought two spa packages for myself and my sister at A Renewed Spirit Massage in St. Petersburg, FL. I have not seen my sister for many years and..."
- "We originally had our old gutters replaced due to water leakage with new gutters through Gutter Helmet of the Pikes Peak Region a few years ago (Colrado Springs, CO.). Our..."
- "Ordered 4 solid core doors, oak veneered, Lowes ordered from wholesaler American building supply, inc. lowes #2274, customer PO# 418754856 doors delivered to Lowes store, Parker, Colorado, unwrapped,..."
- "Peter Bergschneider May Inherit Bride-to-be Jacqueline Howe’s Massive Legal Obligations, Peter’s Wedding to Jacqueline Howe May Expose Peter to Repayment of Millions of Fraudulent Transfers from her Father, Tax Cheat..."
- "I was only maybe 15% through with my full body treatment package that my dad bought us for Christmas 2013 at a price of $4851.80. My dad paid the amount..."
- "My wife who has cancer Was on puppy find,found this puppy for 1200 with shipping 1400 seller called from (503-401-1117) I asked for photos and after tell me it was..."
- "number one.. Just ordering my first choice scooter was supposed to be an auto moto in black. Got an email a few days later so you don't have in black number..."
- "We have had Jeromes service person to our house three times to look at our sectional because the vinyl fabric started wearing through in the first three months. Each time,..."