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  • Customers like
    • Massage therapist 13
    • Facilities 5
    • Massage therapists 5
  • Customers don't like
    • Being lied to 12
    • Absurd membership contract 12
    • Trap you into joining 9

I signed a contract with them on 11/21/2014. I realized I wasn't using the services so I wanted to explore my options at renewal in April. In Jan 2016 I started the process. I started calling ME in Montgomery,AL to explore my options. I was told on two occasions by the front desk clerks that if I non renewed my membership then I would have 60 days to use my left over 9 massages. The 2nd time I called back I was emailed a cancelation letter as well. In Jan I emailed the form into clinic1098@massageenvy.com. In Feb I noticed the funds were... Read more

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I had a gift card that my daughter bought for my birthday, I went in and had the massage. It was just ok, not great, but was pressured to sign up for the membership. I did reluctantly, being I was not completely satisfied. I figure I can cancel later if I decided to. No way out of this contract. They don't tell you, you can cancel within 3 days of signing the contract. You need a magnifying glass to see the fine print. After that you have no recourse except to move 25 miles away from a massage envy or get a doctors note stating you are... Read more

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While the staff is over the top friendly in Cranston Rhode Island management is a different story. A college degree does not give you people skills which she lacks. Add comment

This is the worst company ive ever seen or came into contact with! Terrible customer service and they just want to take your money and care less about you. They should be shut down! I wouldnt recomend this company to my worst enemy! Stay far far, FAR from them!!!! Add comment

AVOID. Only 45 minutes massage in most cases and people or a shame to say anything. Pete the owner of massage Envy Sarasota acts like a gangster. Search Massage Envy SUCKS and see all the real reviews especially of people that work there. This is what you will find: One star.... If this is the spa of last resort.... Then do yourself a favor.... Find a cactus and rub up against it! In other words, save your money and go somewhere else. I currently work for a Massage Envy Spa as a front desk attendant. The job itself is easy, but the company... Read more

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They will not honor prepaids!! They froze my Account and said I cancelled which I never cancelled my account. They need to prove where I signed a cancellation form - I again never cancelled my account!!I have been member since 2012!! I had at least 18 prepaid sessions!! I prepaid for a service that I never received!! I work hard for my money that this company stole from me!! I tried contacting the Regional Developer!! No response from the regional developer! They now say I owe them money which is a lie. This company is full of fraud and scam... Read more

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The service was wonderful..no complaints there. I wanted to cancel the contract a long time ago...the only way to do that was to have your physician write a letter explaining why you were not able to have messages...I had an reason, however, the contract also, included being able to have facials, etc....what could I say about not being able to have a facial?? My 'hours" accumulated, not being able to schedule a visit every month; and they continued to deduct $64 from my checking account...I finally was able to cancel my contract because I now... Read more

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Great Customer Service by this young lady named Suzette. She was so kind and welcoming. Made me feel comfortable, I even booked another appointment there. Lovely place. Add comment

Ridiculous sign in room suggesting $13 to $20 tip for one hour massage :/ ! Add comment

Be extra cautious at Massage Envy Weston FL. Following a federal class action case, the Weston center was still violating the court order. They unilaterally confiscated dozens of unused massages and refused to provide those services which were already pre-paid for. They suggested that they were unable to charge my card, yet that is the same card I use every day and it was never denied anywhere else. Rather than reach out to us, they cancelled our 3 memberships after 5 years of being loyal patrons and refused to provide us service on the... Read more

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