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1.7 Based on 119 reviews
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  • Customers like
    • Massage therapist 11
    • Massage therapists 6
    • Facilities 5
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 10
    • Trap you into joining 9

I have had an on and off experience with Massage Envy for the past few years. I have arrived for appointments only to learn that my therapist has called off, and there are no therapist available. For the most part the massage therapist that have taking care of me have been professional and very good. Unfortunately, the customer service leaves much to be desired. Most recently a receptionist confused my appointment (denying one, claiming another,... Read more

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Run! Don't walk away from MASSAGE ENVY. Their contacts are very deceiving and will result in you feel you have been conned. Be very careful. Not worth the time nor the money. Many other more reputable massage studios around.

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This place is a joke. It's a sweatshop for massage therapists. They only pay $15. for an hour massage. They rely on tips for their income and they are overworked and exhausted. When they want to take some time off, they are guilted out of doing it. DO NOT WORK HERE.

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Word to everyone NEVER and when I say NEVER EVER sign a membership with Massage Envy they are a bunch of Theives they try to sweet talk you but it's all a scam if your not satisfied with their services they will not cancel your membership unless a Doctor gives a note to cancel it. They don't give a *** about the customers. Employees force you to tip them they take money out of your account without your consent and then give you the run around... Read more

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Just called to make an appointment with message envy.. Lady I spoke to was talking like a two year old.. Tried to book one for Friday and told me that because I'm not a first timer anymore that it will be $99..I told her why?? She relied cause u have been here before.. Now my husband gets me a $50 gift card every year for xmas and never had a problem going in for a $49.99 1hr message.. I just was furious and just hung up.. Is this their way of... Read more

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I went to get an hour massage from Massage Envy in Missouri City, TX on 07/07/2016. The therapist stated that I had needed to *** my underwear but I've been a member since 2007 and never been told this before. He massaged my booty with his hands and went between my crack also while on my stomach he grabbed my *** massaging them. When I turned over to my back he got on bed and stated he is now going to give me a full body massage I had stated to... Read more

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Message with a happy ending, very dishonest! MORALLY BANKRUPT service married men!

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Lied to aout how many services I still have coming. Refused to work with me on scheduling..never will I recommend them

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Liars and cheats. After a year membership, I requested to cancel any future memberships. I tried by phone but they require a face to face. Fine. I did so. The lady there (no manager around ever of course) says I will be charged a fee of $60. I asked where in my contract it states I would have a cancellation fee. She pulled out the contract and of course I am correct and there is no mention whatsoever of a fee. The lady starts to argue that even... Read more

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Liars and cheats. After a year membership, I requested to cancel any future memberships. I tried by phone but they require a face to face. Fine. I did so. The lady there (no manager around ever of course) says I will be charged a fee of $60. I asked where in my contract it states I would have a cancellation fee. She pulled out the contract and of course I am correct and there is no mention whatsoever of a fee. The lady starts to argue that even... Read more

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