Massage Envy

I was ending my contract with massage envy in which they told me I had to give 30 days notice to cancel and I had one massage left to use. Ok fine, so I called to use my last mass...

I called to cancel my membership after I lost my job. My year contract was up. They told me I had to pay the $55 for that month even though I had not visited there in 3+ months. Th...

Company uses bait and switch tactics to get your business. They tell you that they have a introductory price for your first visit, then after the massage is over they charge full p...

I was in a contract with Massage Envy and was coming to the end of the contract. I called to make my last appointment. While on the phone I asked about canceling my contract with t...

After registering for a massage and receiving their confirmation email, that also stated they would call to confirm, I never heard from them. The day before the massage, I called ...

Massage envy is a crappy business. They refuse you to cancel service without charging for additonal months. Never go there. They are hustlers. I tried to cancel service and...

Do not go here! I was gifted a ONE HOUR massage from my daughter and was surprised to find out that you only get 50 mins? They use 5 minutes for consultation and 5 minutes for yo...

I have tried to talk to a manager four times and each time I am told that she will call me back, hasn't happened yet. I even cancelled an automatic payment and still cannot g...

Needed to reschedule an appointment at the Rowlett,Texas location. Since I received a gift certificate, I wasn't aware of their cancellation policy. It's only shared with t...

Ive been going to massage envy for several months now and everytime I try calling the Lakeland office to speak with the manager she "is not in" I call on different days and times t...

I RECENTLY HAD A GIFT CARD TO RECIEVE A ONE HOUR MASSAGE FROM MASSAGE ENVY. WHAT A JOKE I WAS VERY DISAPOINTED IN THE SERVICE. UPON MAKING MY APPOINTMENT I WAS ENSURED THAT I HAD I...

After being totally screwed by Massage Envy a quick search of the web led me to thousands of people who have a very similar concern. I felt it only appropriate to give everyone els...

I'm a member at the Largo location and called to make an appt. The Asst. Mgr answered and said my account was frozen because the Dec. debit did not go through. I explained th...

On December 27, 2011 I went to Massage Envy for a 2 hour massage.I have chronic migraines and upper back and neck pain so what should have been an appt of healing and relaxation wa...

I am a current member which i will cancel in March when it renews since I got my sister to join as a new member. They tell me they will give me a free massage because of it and th...

The receptionist "customer service" rep at Massage Envy on Bell Road in SCW, AZ can't get appointments straight. Twice I have transferred credits to my 80 year old mother for ...

I arrived at 5:45 for a 6 pm appointment at the Massage Envy in Kemah Tx to be told my 2 hour appointment was cancelled. I said no one had informed me. The desk staff assured me ...

Horrible and deceptive. I had a terrible experience of an unprofessional therapist that was compounded by a snide manager when I raised the issue. I vowed to never return. So imagi...

In order to purchase a gift certificate at MASSAGE ENVY I was required to sign up for a 3 mo. membership. I was supposed to cancel at the end of three mo. I forgot to cancel and ...

I am sick of this company. I signed up for a membership that costs $60 a month. I'm a busy professional and I call when I know I have some time. I can NEVER get the day or appr...

I purchased a gift certificate, with cash. I was told to get a special offer I must sign a contract and cancel within 3 months or be charged. I was told it would not be a problem...

12 months ago i signed up for the annual re-occuring charges and promptly paid for a full year of 1 hour massagesat the henderson nevada location did not use 4, cancelled "auto ren...

My debit card was compromised. I don't have proof except that 2 weeks later my card duplicated and some one swiped in get diesel gas 2 states away. Never again will i go to a m...

I found them very evasive and difficult to deal with when trying to cancel my membership. They're a bit dodgy, you have to come in person, then they have someone call you. Th...

Massage Envy is always cheating you of your promised session times. They make you wait 5 min. in the waiting area, make you wait another 5 min. while you change, and leave you 5 m...

I am pissed with Massage Envy. The massage was shorter than the promised time. The price was expensive, over-rated, and ***. The girl at the front desk was new and did not know ...

Angelina at Massage envy in Dr. Phillips is so rude. I called to try to make an appointment, and the lady who answered the phone was rude, so I asked for the manager, and she was ...

I walked into the Massage Envy in Fairfield Twp Ohio at 4:00pm and made an appointment for the next day at 4pm. I was not informed of the cancellation policy requiring 24 hours not...

I was a member of this Massage Envy. The owner Scott Kukel is an intoverted, overly childlike employer who only employs young pretty girls. I had a member ship with them. They n...

I AM 78 YEARS OLD WOMAN AND MY GRAND-DAUGHTER TOLD ME ABOUT GETTING A GREAT MASSAGE FOR $39 FOR AN HOUR. SHE TOOK ME AND THESE PEOPLE SOME HOW MADE ME SIGN A CONTRACT FOR ONE YEAR ...