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1.7 Based on 113 reviews
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  • Customers like
    • Massage therapist 11
    • Massage therapists 6
    • Facilities 5
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 10
    • Trap you into joining 9

Scam, Liars , Tried sale me back Massage with introduction prices , I've already payed for.

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Massage want me to buy back my two massage with the introduction price. That I have have already payed for . By no fault of mind . What kind of business I ethics is that. After being a client go Ten Years. This is NO PLACE TO DO Business .

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Being lied to, dishonest,Data. Not up to date. ethics all wrong, not time, running people through like cattle, no full-service mean hour

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Same experience as others, had 1 massage left when I cancelled my contract in Dec 2015. Was told I could come in any time "next year" and recv my last message. Five months into 2016 decided to call and get a massage. Was then told I had to use that last massage within 2 months of cancelling - so I just threw away my Dec payment of $79. What a load of ***. Feel ripped off and lied to. Store won't provide answers keeps blowing me off saying... Read more

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They give Day Spa a Bad Name. And liars

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Just Recently I canceled my contract with massage envy. I had 2 massage left first of all they erased my data from the computer and didn't confirm my first massage the second I'll call back in the therapists had somebody to pass away so they canceled me . They gave me 60 days to complete out my contract when I called back for the therapies now my 60 days is over . An now they can't honor my Massages. They lied , They give Massage Therapist a... Read more

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My husband bought me a gift card for Mother's day. I don't like massages so I won't use it. We went back to the store less the 24 hrs after buying it to ask for our money back. The manager was very rude and compared us buying a gift card there to the Gaps giftcard return policy. The recipe doesn't say it's non refundable and the sales clerk said we could return it. We contacted corporate and the email we got back was a joke. It said you can use... Read more

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Absurd contract...rude management and staff...can nvr get an appt...most therapist are not good

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THIS IS THE WORSE PLACE I'VE EVER BEEN TO. NEVER HAD I EVER WRITTEN A REVIEW BEFORE BUT WILL LIKE TO EMPHASIZE TO EVERYONE NOT TO GO HERE, AT LEAST THIS LOCATION. IT IS VERY UNPROFESSIONAL. ALL INFORMATION IS MISLEADING. I COULDN'T AFFORD IT AND WANTED TO CANCEL DOWN THE ROAD. THEY TOLD ME IF I GET A DOCTOR'S NOTE I CAN CANCEL. IT WAS DENIED, SO I WAS FORCED TO KEEP IT. THEN I GET AN EMAIL ASKING ME TO BOOK AN APPOINTMENT, AND ANOTHER EMAIL... Read more

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As I was scheduling next appointment, one of the other secretaries informs me that another customer with the same name (really? it is not that common), paid a tip of $40 but she accidentally charged my card and they had already processed a credit to reverse charge so it should come out even with the credit. * 06/02/16 MASSAGE ENVY 0229 ALTAMONTE SPGFL $40.00 * The reversal never showed so I called 4 days later to tell manager Marisa that I was... Read more

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