1.7
  • Massage Therapist2 votes
  • Facilities1 votes
  • Good Massage1 votes
  • The absurd membership contract3 votes
  • Trap you Into Joining3 votes
  • Lack of qualified people2 votes
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  • 1 day ago
  • Beauty Centers and Spas
  • Mill Creek, Washington
  • Massage
  • 47
  • REVIEW RATING 4/5

For three years I signed up myself and my partner for the monthly massage program and when I moved out of state and still had $400 credit of massage they wouldn't honor the massage or transfer to my new state... The hassle of canceling was so difficult! I am definitely a totally pissed off consumer! I called the corporate office and received zero response and when I tried to speak with a manage I... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • Spring Valley, New York
  • Therapists
  • 4
  • REVIEW RATING 4/5

I have been a member at the Nanuet office for almost two years. Recently my therapist left the company and I was forced to find a new therapist. I was given another therapist, but was not satisfied and chose another for my next appointment. After my appointment,on Friday December 13 @ 4:00 I was very satisfied with my massage. I spoke with the new therapist to ask if it would be okay if I got... Read more

Was this review helpful? 0 0

  • Dec 18
  • Beauty Centers and Spas
  • Athens, Georgia
  • Management
  • 94
  • REVIEW RATING 4/5

My wife and I have been members for 2+ years, they are the most difficult company to deal with. The credit situation is a scam, you cannot share or combine credits (same family). My credit card was subject to fraud, I had 4 credits (180 dollars) they never once told me in the last 3 months my card did not go through. Today we tried to schedule and they wanted all 4 months paid before I could use... Read more

Was this review helpful? 0 0

  • Dec 15
  • Beauty Centers and Spas
  • Eagle Pass, Texas
  • 115
  • REVIEW RATING 3/5

Im a massage therapist, and dont expect a tip but if i do get one it is nice. Thats why i work for myself. Because i get all profit instead of working for someone. I charge my hr at 70 and my thirty min at 40. When i worked for my boss i had to cut my profit and i didnt get paid hourly. And if i had a no show i didnt get paid. Also its not fair that a client can come in all smelly and make... Read more

Was this review helpful? 0 1

Total rip off Over priced Therapist didn't even listen to what I asked for Add comment

  • Dec 02
  • Beauty Centers and Spas
  • Lake Worth, Florida
  • Membership
  • 3
  • 3
  • 249
  • REVIEW RATING 5/5

I paid for a 1-year membership and I had 5 remaining sessions left when my membership expired they advised me I could not use my remaining PAID sessions so they stole $250.00 dollars from me. When I asked for corporate's phone number they gave me a cell phone voice mail I am in the process of contacting the Attorney General's office to file a complaint. I will also be contacting the Consumer... Read more

Was this review helpful? 3 4

  • Dec 01
  • Beauty Centers and Spas
  • Longmont, Colorado
  • Gift Card Refund
  • 2
  • 2
  • 183
  • REVIEW RATING 4/5

I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards. I went all the way to the corporate office and they said they won't do it. They have lost any future business of mine and I will try to... Read more

Was this review helpful? 2 6

  • Nov 25
  • Beauty Centers and Spas
  • Edwardsville, Illinois
  • Massage
  • 298
  • REVIEW RATING 5/5

She had an appt. And on her way there they call and cancelled. What's with that. You mean they didn't know before 10 minutes. She so needed one. Then I had bought her an hour and a 1/2 for mothers day that they have canceled on her twice. This is bull. If we don't give notice you charge us but this is supposed to be okay. Not. Then I call to complain and they say we can get her in on Sunday for... Read more

Was this review helpful? 2 2

  • Nov 25
  • Beauty Centers and Spas
  • St. Petersburg, Florida
  • Massage
  • 350
  • REVIEW RATING 5/5

I signed up for automatic charge each month for one message each for my wife and I. That comes to about $110 a month over the last two years. As time went on we were not able to use the messages each month, so now we have 4 sessions or 8 messages on the books. Now comes the ***, explained to me in such a sweet voice by someone who had no idea that this just seems wrong! I can stop the auto... Read more

Was this review helpful? 2 1

  • Nov 24
  • Beauty Centers and Spas
  • Athens, Georgia
  • Contract
  • 2
  • 2
  • 177
  • REVIEW RATING 5/5

They charged almost $500 tp my credit card without ANY notice and or corospondence, but me in a financial hole, had to borrow money to pay bills because I had no idea they had taken money until my Wife and I went to pay a bill and was declined due to insuficent funds. We signed a contract 2 years ago and only went once and never went back, and I get it I signed a contract but not one attempt to... Read more

Was this review helpful? 1 0

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