1.8
  • Massage Therapist2 votes
  • Facility1 votes
  • Had good massages1 votes
  • Trap you Into Joining6 votes
  • Absurd membership contract6 votes
  • Being Lied To4 votes
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  • 22 hours ago
  • Health and Beauty
  • Irvine, California
  • 18
  • REVIEW RATING 4/5

I was somewhat disappointed. first of all, they told me they were relatively new and I had a hard time scheduling a 'couples' massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentines Day because I figured it would be busy but we ended up doing it on Valentines... Read more

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  • 23 hours ago
  • Beauty Centers and Spas
  • Irvine, California
  • Massage
  • 8
  • REVIEW RATING 5/5

I was somewhat disappointed. first of all, they told me they were relatively new and I had a hard time scheduling a 'couples' massage. When we finally got the date, I later got a call and was told my therapist had the day off and I would have to reschedule (I scheduled weeks in advance). I tried to avoid Valentines Day because I figured it would be busy but we ended up doing it on Valentines... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • East Brunswick, New Jersey
  • Massage Therapist
  • 32
  • REVIEW RATING 4/5

And lest we forget how some of Massage Envy's massage therapists become massage therapists. Through back-door minimal training. Everyone knows that Massage Envy's therapists really are inexperienced. Why else would they accept such outrageously low pay. Come on, $15 an hour? Where is your self-worth!? And the fact that they don't pay you to stand around either...not even minimum wage. My... Read more

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I was given a $75 gift card for Christmas for a facial. As I was signing out, noticed they charged $65 for the facial, $10 upgrade and the tip. Told them the gift card was for $75 and what happened to the other $10. "Oh, that covers the product used for the facial." Everyplace I have been, the cost of product is included in the facial fee. I won't be going back there again. Add comment

  • Feb 27
  • Beauty Centers and Spas
  • North Sarasota, Florida
  • Anti-Aging Facial Massage
  • 52
  • REVIEW RATING 4/5

and was advised after I was done with the facial that they were out of Vitamin C cream to do the anti-aging so they gave me a sensitive skin facial which does not apply to me at all. When I made the appointment they told me to discuss which facial I wanted with the therapist. I wrote on my paperwork before the facial that I wanted an anti-aging facial. I do not know how many times I needed to ask... Read more

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  • Feb 26
  • Beauty Centers and Spas
  • Lakewood, Colorado
  • Membership
  • 71
  • REVIEW RATING 4/5

I signed up for a membership and life got busy I racked up some massages and when I finally was able to get in and use one, I wasn't able to use it because the most recent charge hadn't gone through yet, but I had already paid for at least 4 that hadn't been used yet. I couldn't cancel until it's been a year and at that point I had so many paid and unused massages that I figured if I didn't... Read more

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  • Feb 17
  • Beauty Centers and Spas
  • Spring, Texas
  • Cancellation Policy
  • 229
  • REVIEW RATING 5/5

My husband and I got a 1 yr Christmas time last yr. A few months later I had to quit my job 2 stay home with our daughter. No income so had to Freeze my account 6mths. Well now I'm pregnant and they refuse to stop tryin to get a new card on file. I have talked to many people tryin to tell them I want to cancel stop calling me. They will not stop. Beware of this company. All they have been is a... Read more

Was this review helpful? 2 0

Front office corporate people only care about the money . Therapists are mediocre at best. It is extremely difficult to get an appointment at the time that works for YOU. I would never do this again!!!!! Add comment

  • Feb 07
  • Beauty Centers and Spas
  • Cleveland, Ohio
  • Massage
  • 326
  • REVIEW RATING 5/5

They never have available times of your choice to book an appointment. IF you get a space, they book the wrong time, wrong length, male instead of female therapist. They are a bunch of morons, seriously. DO NOT GO THERE. Bought a giftcard for my husband. We have been trying to get him a massage since Christmas. He just called me, from the place; they booked him a male therapist while I... Read more

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  • Feb 06
  • Health and Beauty
  • Houston, Texas
  • Membership
  • 367
  • REVIEW RATING 5/5

My husband and I were loyal members for NINE years at this Massage Envy in Webster, Texas In May of 2014 husband Hand Carried a letter to cancel said memberships. It has been 10 months and they are still calling and sending bills. I have talked to numerous employees at this location and today we visited them in person. Still they will not cancel and leave us alone. Beware. According to the... Read more

Was this review helpful? 4 1

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