Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, ,
  • 442+15 mobile complaints
  • $45.7K claimed losses
  • $100 average
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  • Nov 19
  • Beauty Centers and Spas
  • Riceville, Tennessee
  • Contract
  • 56

I signed up for the one year contract and it said I could cancel if I had a drs note. I am having back procedures done and my dr sent a note that because of my medical condition I was to have no more massages. They now tell me I have to have a certain diagnosis and this was not in my contract. Because of HIPPA my dr cannot release this information. Looks like I'm going to have to get a lawyer.... Read more

Was this review helpful? 0 0

Had back issues asked for my numerous prepaid sessions to be held. Massage envy wouldn't was only allowing me to give 2 sessions to family to use in a ridiculous timeframe of course they could not schedule in that timeframe. I truly feel I was taken advantage of and gave lots of dollars to massage envy. Be careful of prepaid anything or you will get screwed Add comment


  • Nov 15
  • Beauty Centers and Spas
  • Massage
  • 147

I am a massage student in Wisconsin and I have talked to many massage therapists trying to gain as much knowledge about what it's like out of school. I spoke with one man that worked at Massage Envy and it makes him want to quit the profession entirely. First of all they treat their therapists like cattle, herding them from one massage to the next with a small break in between, barely any... Read more

Was this review helpful? 3 2


  • Nov 14
  • Beauty Centers and Spas
  • Sandy Springs, Georgia
  • Privacy Policy
  • 191

I was asked for my drivers license upon arrival. When I asked why they said because I was a member and they had to check my credit card. I am not a member they had no reason to have my credit card. The girl then took my license went in the back and scanned it without my permission. I then found out that they had my credit card on file from a previous visit for which I did not give them... Read more

Was this review helpful? 1 1


  • Nov 12
  • Beauty Centers and Spas
  • Manassas, Virginia
  • Massage
  • 332

My birthday was on November 10th and my husband brought me a massage session in German town MD. I'm a salon owner that does so much for customers he thought that it was a great idea to have myself pampered for a change I was extremely early and the greeter was friendly and explain that process also that I have 5 minutes to use the bathroom ect. So she escorted me in the back waiting area But... Read more

Was this review helpful? 0 1


  • Nov 05
  • Beauty Centers and Spas
  • Virginia Beach, Virginia
  • Representative
  • 578

The facility is nice, clean and professional. Had a hot stone massage which was wonderful. As I was checking out, the staff would not stop harassing me to sign up for multiple sessions after I was very CLEAR that I wasn't going to do it and to stop with the hard sell. I told them they had ruined the entire afternoon for me and they continued trying to sell me!! I felt like I wasn't going to be... Read more

Was this review helpful? 5 3


  • Nov 05
  • Beauty Centers and Spas
  • Fort Myers, Florida
  • 1
  • 1
  • 243

A lawyer needs to do a class action suit against this company. Everything i read screams illegal theft from personal bank accounts. It is no different than if i worked as a cashier in a store who checked you out then used your card number to purchase items for myself. I havent dealt with these people. I saw the ad on TV and googled them. WOW!!!!!!!!!!! Some of you sould get together, print out... Read more

Was this review helpful? 0 1

This place makes me sick. Do not open a membership with these people. They will try there hardest to take Money from you and they can not be trusted. I will never again go back to massage envy. They don't care about there costomers all they care about is what's inside your wallet. Add comment


  • Oct 30
  • Health and Beauty
  • Fredericksburg, Virginia
  • Membership
  • 403

What I thought would be a very relaxing experience turned into a high pressured sales session after my massage. I was set up with "auto renew"??? and have canceled my membership today with 8 messages banked! I would never give a session as a gift because 1st you can only transfer one a month and the poor recipient would have to listen to a sales pitch like I did. NO THANKS.. In addition I was... Read more

Was this review helpful? 3 1


  • Oct 28
  • Beauty Centers and Spas
  • Pensacola, Florida
  • Management
  • 225

Long story SHORT! This place is HORRIBLE!! The massages that we got were good but the management and front desk staff are absolutely TERRIBLE!! Rude, inconsiderate, liars, FRAUDULENT, etc., etc.! My brother bought massages for my mother and I back in February 2014 for our birthdays. We ended up moving so we froze our account but we STILL got charged that next month when they promised us we... Read more

Was this review helpful? 3 0
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