1.9
  • Massage therapist3 votes
  • Massage therapists1 votes
  • Facility1 votes
  • Trap you into joining8 votes
  • Being lied to7 votes
  • Absurd membership contract7 votes
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  • Apr 21
  • Beauty Centers and Spas
  • Phenix City, Alabama
  • Facials
  • 50
  • REVIEW RATING 3/5

My card was charged for 3 tx I did not sign up for after I had the 6 which I did sign. When I called to report this error, was informed " a computer glitch". Spoke with supervisor and she stated" someone did not click the correct box." Excuses, excuses! Finally ,she said would credit my card. And threw in a facial for my inconvenience I will not be using it! I will be checking for the refund. I... Read more

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  • Apr 19
  • Beauty Centers and Spas
  • Athens, Georgia
  • Membership
  • 59
  • REVIEW RATING 4/5

Yes same issue - the massage envy inAthens Georgia would not let my husband & I out of our contracts & stated we had to fulfil a full year of membership & kept charging to our credit cards even after requesting to drop both membership. I had to change my debit card account to finally stop and have been referred to collection company for the remaining 6 months complete with continuous... Read more

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I am so so happy. Massage Envy finally has a lawsuit against them. Add comment

  • Apr 07
  • Beauty Centers and Spas
  • Hendersonville, North Carolina
  • Membership
  • 1
  • 1
  • 175
  • REVIEW RATING 4/5

I have not been able to use the membership. I had to have surgery but I am stuck in a contract until I have a letter from my MD. I asked on 3/25/15 for the form to be emailed to me and Stevie was to email it that date. I had neck surgery and have difficulty driving. I have 4 un-used visits and I tried to arrange on a date to go with my spouse I was giving a 9:00 PM appointment. I have yet as of... Read more

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  • Apr 07
  • Beauty Centers and Spas
  • Tucson, Arizona
  • Monthly Subscription
  • 1
  • 1
  • 87
  • REVIEW RATING 5/5

Two months ago, spoke to someone on river road massage envy spa that I needed to cancel my subscriptions or froze the account, this person told me I needed to fill up the form and submit it so they can froze the account. Before signing up the contract, I was at the spa and a lady who was in charge over there and but apparently she had left had told me different story. So last month early of that... Read more

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  • Mar 26
  • Beauty Centers and Spas
  • American Canyon, California
  • Membership Policy
  • 239
  • REVIEW RATING 5/5

Well, as of today I have 5 messages due to me because I can't get an appointment. For the past six months I have not been able to get an appointment. I gave appointments to my daughter because she has a sore back...well now she can no longer use my time because of their policy. She has to become a member, too. If she becomes a member she will then not be able to get appointments. When I joined I... Read more

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  • Mar 23
  • Beauty Centers and Spas
  • Lawrence, Indiana
  • Massage
  • 1
  • 1
  • 286
  • REVIEW RATING 4/5

Was excited to get my first massage ever. The masseuse was very nice. However I was extremely disappointed with the massage. The room was underwhelming and dingy. I paid for an hour and Received 45 minutes. He was way too rough on my neck and I think he pinched a nerve. At the end- if you felt any more relaxed after the massage than when you first walked in the door- they ruin it by trying to... Read more

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  • Mar 23
  • Beauty Centers and Spas
  • Fort Lauderdale, Florida
  • Massage
  • 2
  • 2
  • 406
  • REVIEW RATING 5/5

My son bought me a $150 gift voucher which came with 1 free massage at massage envy , harbour Shops, Fort Lauderdale in March 2015. When I went for my first massage, I was told that I needed to join as a member for 3 months. I explained that I was on holiday but was re assured that joining and paying an extra $30 would give me 2 further 1.5 hour massages or facials as well as my free massage so... Read more

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  • Mar 21
  • Beauty Centers and Spas
  • Stockbridge, Georgia
  • Therapist
  • 306
  • REVIEW RATING 5/5

The Front desk was sweet, but the therapist who's name is Casey a guy. he was creepy when it was time for me to undress he didn't wont to leave the room. he finally left then once he return he flip the sheets up high enough were he could get a peek of my body, I felt extremely uncomfortable. when it was time for the massage it felt like he was taking pics of my side *** with his other hand,... Read more

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  • Mar 18
  • Beauty Centers and Spas
  • New York, New York
  • Staff
  • 190
  • REVIEW RATING 4/5

ignorant staff the front desk help jennifer. Was so nice in the begining and when i decided i did not want to become a member she immediately started questioning me as to why i was not going to join i advised at this time i was not ready. She then screw faced me and qiestioned me some more trti g to shove down my throat on how i should get a membership. Never in my life have i ever delt with ... Read more

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