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  • Customers like
    • Massage therapists5
    • Massage therapist5
    • Had good massages3
  • Customers don't like
    • Being lied to9
    • Absurd membership contract8
    • Trap you into joining8

  • Jul 31
  • Beauty Centers and Spas
  • Oak Park, Illinois
  • 67
  • REVIEW RATING 4/5

This place sucks. I signed up for three month massage which I opted to use all at once within 3 days yet I was told I'm still a member for the full 3 months. I'm a working single parent and I brought my 8 year old daughter with me. They were very pleasant the first two days. My daughter was allowed to stay in the massage room with me. She fell asleep each time so she wasn't a problem nor in... Read more

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  • Jul 30
  • Beauty Centers and Spas
  • Brighton, Iowa
  • 36
  • REVIEW RATING 4/5

I'm going on my third massage therapist. I have gotten massages every 2 weeks for the last 20 years but struggle here to find the right fit. I have made it clear to this facility what I need due to fibromyalgia. This is the first time ever when requesting a 90 minute full body massage with concentration on my whole back and extremities that the key areas weren't even touched. I kept thinking the... Read more

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  • Jul 27
  • Beauty Centers and Spas
  • Waldorf, Maryland
  • Massage Envy Appointment
  • 112
  • REVIEW RATING 4/5

made an appt. went to appt. thought I was paying for just one visit, they took my card info, I asked could I just pay as I go, they said if I joined I could cancel anytime no obligation. They would just keep my card on file. I did not go back the next month, so when I checked my bank statement they had taken 68 dollars out of my account. I called them told them I did not come in that month and... Read more

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  • Jul 27
  • Beauty Centers and Spas
  • Charlotte, North Carolina
  • Massage Envy Membership
  • 92
  • REVIEW RATING 4/5

I really should've known better than to trust Massage Envy at all. We were members for 6 YEARS, during our membership they couldn't keep therapists employed, several warned me & my husband how bad things were, but like fools we stayed! We tried multiple locations hoping to find a therapist we liked but they always quit within a few months! We were treated disrespectfully more than once,... Read more

Was this review helpful? 0 0

Massage Envy is horrible. Therapiat do not show up for work. 2nd incident. Im canceling my agreement. Add comment

  • Jul 20
  • Beauty Centers and Spas
  • Jacksonville, Florida
  • Massage Envy Membership
  • 118
  • REVIEW RATING 4/5

I signed up for a year contract and had only used 1 massage after lipo so I have 8 left. I tried to schedule one 3 months after surgery and was told I needed a note from my doctor authorizing the massage but when I went 1 month after surgery no one asked for anything. Also when I finally went for another massage they charged my account an extra 20.00 because I had an 1/2 massage verses an hour.... Read more

Was this review helpful? 1 0

  • Jul 16
  • Beauty Centers and Spas
  • Pleasant Hill, California
  • Massage Envy Appointment
  • 2
  • 2
  • 110
  • REVIEW RATING 4/5

WATCH OUT. I made an appointment for a massage. There was a misunderstanding on the date booked. There was no prior reminder call. The Assistant Manager Adriana claimed that an employee talked to me directly. I was at the beach. They lied. Then they charged my card for half the cost of the massage. I will never return to the Pleasant Hills CA Massage Envy. Adriana was rude, condescending and... Read more

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  • Jul 15
  • Hospitals, Clinics and Medical Centers, Doctors
  • Vadnais Heights, Minnesota
  • Massage Envy Membership
  • 107
  • REVIEW RATING 4/5

I enrolled in a 6 month membership and was charged for 8 months after my membership expired. So I tried to cancel over the phone, I was told i needed to cancel in person...... I tried to use my credits on family and was charged again for a transfer fee. there is nothing to transfer... just a scheme to steal more money. I reached out to the "Owner" and was told there is nothing they will do. ... Read more

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  • Jul 15
  • BBB - Better Business Bureau
  • Des Moines, Iowa
  • Massage Envy Membership
  • 131
  • REVIEW RATING 4/5

I was a member for three years and always had problems getting appointments. when I finally cancelled my membership I found out about the class action law suit. I tried to use my prepaid memberships and they kept charging me monthly. When I had my credit card company ban them they cut me off the list. They said I could use my prepaid and then said I could not. This happened numerous times. Each... Read more

Was this review helpful? 1 0

  • Jul 14
  • Beauty Centers and Spas
  • Richmond, Virginia
  • Massage Envy Deep Tissue Massage
  • 102
  • REVIEW RATING 4/5

Worst deep tissue massage I've ever had. What i had was a lite oily rub down that my 9 year old grandson could have done. The massage therapist said she had 4years experience but obviously just went through the motions. Very little pressure at all. I tipped her well anyway because she is just trying to make a living. I fault management for hiring someone who is not qualified. And to add insult to... Read more

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