1.8
  • Massage Therapist2 votes
  • Good Massage1 votes
  • Facilities1 votes
  • absurd membership contract4 votes
  • Trap you Into Joining3 votes
  • High-pressure sales2 votes
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  • Jan 23
  • Beauty Centers and Spas
  • Lexington, Kentucky
  • Massage Scheduling
  • 73
  • REVIEW RATING 4/5

Massage Envy Nicholasville Rd. Lexington has just ruined my massage experience. I just called and asked to give my scheduled time slot to my 86 year old father, and they refused. (This would not have cost them a dime, and probably would have meant another regular client for them) I spoke with the manager who was VERY patronizing. There's nothing relaxing or rejuvenating about refusing a long term... Read more

Was this review helpful? 0 0

  • Jan 22
  • Beauty Centers and Spas
  • Portland, Oregon
  • Massage Services
  • 51
  • REVIEW RATING 4/5

I am a longtime customer and because they didn't change my credit card they now want to charge me 200.00 to make my account up to date or I will lose the 8 massages I already have on file. I plan on leaving this message on every site I can find because I am so angry. This apparently is their policy so I am canceling my membership as well as my boyfriend, my parents and 2 separate aunts and their... Read more

Was this review helpful? 1 0

  • Jan 11
  • Employees and Ex-employees
  • Woodstock, Georgia
  • Management
  • 266
  • REVIEW RATING 4/5

I worked for Massage Envy spa one of the worst places I have ever worked they don't care about their employees they are treated horrible and very disrespectful the management was absolutely unprofessional along with the owners they didn't care about us or our needs or wants they lied to us about everything why they hired you getting raises which never happened or bonuses no wonder it's a... Read more

Was this review helpful? 4 4

  • Jan 09
  • Beauty Centers and Spas
  • Williston, Vermont
  • Massage
  • 1
  • 1
  • 295
  • REVIEW RATING 5/5

Actually the hour massage they advertise and you pay for is really a 50 minute (and on occasion a 45 minute ) massage. Why? They allow five minutes on either end of the hour to prepare for the client. Ahem. I questioned this and was told to "take it up with corporate." and that "we tell our customers up front that the 60 minute massage is really for 50 minutes." I was never told. I figured... Read more

Was this review helpful? 4 1

  • Jan 06
  • Beauty Centers and Spas
  • Orlando, Florida
  • Massage Appointment
  • 1
  • 1
  • 525
  • REVIEW RATING 5/5

My husband understands the stress I have in my life at the moment and one of his Christmas presents was a gift card a few message sessions. My life is so busy that I have to be careful and write down every appointment I make to remind myself and not make an appointment for two places on the same time. Well, guess what? I called to schedule an appointment, the lady tells me January 6, I write it... Read more

Was this review helpful? 4 2

  • Jan 06
  • Beauty Centers and Spas
  • Lady Lake, Florida
  • Gift Card
  • 1
  • 1
  • 253
  • REVIEW RATING 5/5

I am very up set about all the pressure they put on you about signing contracts. Love the massage and feel so relaxed then, you come out and they start in on you. Most of mine have been gifts from family members but I will now tell them to get them from another place. I had $150 in gift cards and spent $120 on an 1 1/2 he message they told me I could apply my balance to a membership or for the... Read more

Was this review helpful? 5 1

Most of the time OK massage. But once you become a member u can't get a appointment period.. I'm so stressed and I've called multiple locations no openings... If you are a member Add comment

I'm disabled from the war and they totally took advantage of that and took my money monthly even though i was not able to come. When i asked for a credit or refund they refused. So i called corporate. Then they called the police and said i threatened them. .lol. total false accusations. .do NOT go there. Not reputable Add comment

  • Dec 25, 2014
  • Beauty Centers and Spas
  • Port Charlotte, Florida
  • Health Wellness Program
  • 435
  • REVIEW RATING 5/5

After the sales associate told me about the program you guys offer I was thinking about joining, it sounded like a great deal. Reluctant to sign up then and there without talking to my husband first I politely explained that I need to think about it and would call back another time to join. The sales associate, I think her name was Emily, was really understanding about my situation which made... Read more

Was this review helpful? 5 0

My therapist never showed up for my massage. It was my birthday week end. The receptionist couldn't reach a manager. I had to sit for over an hr and 15 min until my 2 daughters finished their massages. They did not tell me my therapist didn't show up and allowed my daughters to go on with their massages without me. The manager promised to call me but didn't. Add comment

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