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  • Customers like
    • Massage therapists5
    • Massage therapist5
    • Had good massages3
  • Customers don't like
    • Being lied to10
    • Trap you into joining9
    • Absurd membership contract8

I signed up for a 1yr membership so as that my membership ended july 24th of last month & i just got a call saying my acct. Is still going because i didnt go up there to sign a cancellation form. I was not aware of that & not i cant cancel my acct. Unless i pay for this month that i never needed.. please help Add comment

  • 2 days ago
  • Beauty Centers and Spas
  • 57
  • REVIEW RATING 3/5

They should have worded it different to you by saying with the prices being so low you should tip by going off of being a non-member rate. Therefore that's how they got the $15 and the $20 dollars and the percentage. Im massage therapist and if I got $11 tip I would think I did something wrong. Let me tell you something .We massage therapist work extra hard doing what we love to make a difference... Read more

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  • Aug 23
  • Beauty Centers and Spas
  • West Hartford, Connecticut
  • 139
  • REVIEW RATING 4/5

I was so poised I called the police! They stole our money!!! My bf bought me a $110 gift card from ME. He went in said he wanted a facial and massage for me. They gave him the price it would be for the introductory rate. I went in yesterday and the bastards wouldn't give me an appointment because I will not give them my charge card info. I called the police when they refused to refund the money.... Read more

Was this review helpful? 2 1

You don't have to sign up, that is how gullible people get trapped. You are in control; don't give any company a reason to have control of your checking account, because 90% of the time you will have issues of canceling. Add comment

  • Aug 20
  • Beauty Centers and Spas
  • Middletown Township, New Jersey
  • 97
  • REVIEW RATING 4/5

I had to cancel my membership due to financial problems so I had 10 unused sessions I didn't use so i started to use them. I had 7 left when i went online an they took them from me. They said you only have a certain amount of time to use them. I paid for them I should have a least a few months to use them. They got their money an they took my sessions. They need to change that policy, they made... Read more

Was this review helpful? 2 0

  • Aug 18
  • Health and Beauty
  • Plano, Texas
  • Contract Charge
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

I had signed for a 1 year contract, had the option to NOT renew after the year was up. 8 months later they are still taking money out of my account without my permission. I have tried numerous times to get the to stop the withdrawal and they continue to do it. Never ever sign up for a contract with them at all. I have had 8 payments at $59.99 taken out each month and it has lead to overdrafts on... Read more

Was this review helpful? 1 0

My 1.5 hour massage was cut to 40 minutes and when I told the receptionist she just said "oh" and made no attempt to rectify the situation . Add comment

  • Aug 14
  • Beauty Centers and Spas
  • Lincolnton, Georgia
  • 131
  • REVIEW RATING 4/5

Massage Envy Augusta, GA I have a one year membership to massage envy and so far it was great until today. August 14 is my mom's birthday. I wanted to transfer a session to her that way instead of paying $90 she would only pay $10. I set up this appointment in July. Well here's when things got funky. I went back for my August facial and made a second appointment, again for my mother for the 7th.... Read more

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  • Aug 13
  • Other
  • Coventry, Connecticut
  • Massage And Facials
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

Wow! I've just read many of your negative reviews. I've been a member for three years. I joined in NC while on vacation and transferred my membership to CT where I live. There are four ME in my area, I've tried them all. I have not had any negative experiences at all. I even work as a mystery shopper and did a review on them, everything was positive. I was asked about joining, but not pressured.... Read more

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  • Aug 05
  • Beauty Centers and Spas
  • San Diego, California
  • Massage Envy Appointment
  • 2
  • 2
  • 151
  • REVIEW RATING 5/5

Got introduced to the program and got talked into signing up. every time we called in they were booked and the time offered was always unrealistic with our schedules. now after 6 months my wife and I have 9.5 hrs left they we will have to use in 30 days. called and got transferred to Gloria the manager at the downtown location in San Diego. this was even worth of an experience then the massages... Read more

Was this review helpful? 1 0
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