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1.7 Based on 117 reviews
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    • Massage therapist 11
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    • Facilities 5
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    • Being lied to 11
    • Absurd membership contract 10
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Just called to make an appointment with message envy.. Lady I spoke to was talking like a two year old.. Tried to book one for Friday and told me that because I'm not a first timer anymore that it will be $99..I told her why?? She relied cause u have been here before.. Now my husband gets me a $50 gift card every year for xmas and never had a problem going in for a $49.99 1hr message.. I just was furious and just hung up.. Is this their way of... Read more

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I went to get an hour massage from Massage Envy in Missouri City, TX on 07/07/2016. The therapist stated that I had needed to *** my underwear but I've been a member since 2007 and never been told this before. He massaged my booty with his hands and went between my crack also while on my stomach he grabbed my *** massaging them. When I turned over to my back he got on bed and stated he is now going to give me a full body massage I had stated to... Read more

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Message with a happy ending, very dishonest! MORALLY BANKRUPT service married men!

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Lied to aout how many services I still have coming. Refused to work with me on scheduling..never will I recommend them

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Liars and cheats. After a year membership, I requested to cancel any future memberships. I tried by phone but they require a face to face. Fine. I did so. The lady there (no manager around ever of course) says I will be charged a fee of $60. I asked where in my contract it states I would have a cancellation fee. She pulled out the contract and of course I am correct and there is no mention whatsoever of a fee. The lady starts to argue that even... Read more

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Liars and cheats. After a year membership, I requested to cancel any future memberships. I tried by phone but they require a face to face. Fine. I did so. The lady there (no manager around ever of course) says I will be charged a fee of $60. I asked where in my contract it states I would have a cancellation fee. She pulled out the contract and of course I am correct and there is no mention whatsoever of a fee. The lady starts to argue that even... Read more

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Massage Envy of Plantation, Florida has horrible customer service. My ex-fiance went for a massage and charged it to my credit card. He signed up for a 6 month membership. When I discovered this, I called to cancel and for them to stop charging my credit card. I called over 11 times (over a 2 month period) and each time I was told a manager would get back to me. NO ONE HAS CALLED ME BACK and I AM STILL BEING CHARGED. The account is under his... Read more

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I received a gift card and went to the Plymouth location for a facial. The clinician was very good and I had no complaints regarding her services. The front desk staff explained the membership and stated that I could place it on hold or cancel at any time. I called the same location to schedule a facial for Thursday ( my day off) and I was informed that facial services are only available on Friday mornings (why even bother offering the service).... Read more

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The Massage Envy on Commercial Drive in Fishers Indiana is awful!!! The massage therapists are great, however the management is terrible!!! Over charging, rude, making an appointment and when you show up they don't have you on the schedule, and canceling appointments last minute. There is no way to complain to the cooperation about a specific location either. What company that is nation wide, doesn't have a way to complain to it's corporation???... Read more

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Scam, Liars , Tried sale me back Massage with introduction prices , I've already payed for.

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