Massage Envy

ABSOLUTE WORST EXPERIENCE OF MY YEAR!!!!!! I went in in dier need of some work done on my back because of my chronic pain and adored the idea of relaxation. It had been a lo...

Massage Envy on numerous occasions has not had my appointment in the books, I've asked for 2 hour massages but when I get there, they only have me down for 1 hour, I ask for a cert...

When I joined I was told I could cancel at any time. I was laid off from work in Dec.2011. I called to cancel & was told that I could not cancel. At the time I had not used any ...

DO NOT GO TO MASSAGE ENVY (Glendale location) this place is one of the worst places ever and it is a rip off. the costumer service is below 0. I am so pissed that can't find wo...

May 1 2012 I booked a couples massage on my anniversary and came in at my appt time but how do you put someone else in the room with my husband and I'm in a room by myself wit...

Have a 4:30p appt because they didn't have an earlier one available when I called.I just called to see if they have an earlier cancelation and was told they had a 12:30.The per...

Beware of signing contracts and letting them set up automatic payments from your bank account. They will take your money but not give you the services. After paying for a total of...

They will not tell you the terms of their membership. They will not let you cancel. They will charge you for services not incurred. They will send you to collections for services n...

I was given a gift certificate for a 1 1/2 hour massage. I got there 30 minutes before my scheduled appointment time and was brought in the massage room 15 minutes after my appoi...

I had a bad experience at ME. The 1st thing I noticed when I walked in was a sign on the front desk stating "$15-20 gratuity for 1 hr massage is rec." R u kidding me??? That is ...

While the massage I received was decent, the spa lacks in customer service. The facial I had burned my skin and gave me a bad rash. The mix of products they used caused me to have ...

Massage Envy in Princeton where a reservation does not mean you have a reservation. This is the second time I showed up for a massage and the appointment was changed since my confi...

I've recently lost alot of income and phoned Massage Envy to see if I could get out of my membership..I just joined in Feb. All I was doing was phoning to ask and I even off...

I like the front desk personnel , the massages, but can never get an appointment unless I schedule it a week or more in advance. This is useless to me since I work long hours and ...

Watch it! IF you purchase a gift card for a facial, there is a $10.00 hidden charge. So here you buy a gift for someone and Massage Envy charges that person $10.00 more for a faci...

There are so many people on this site that complain about common sense things. Lets start here....if you sign up for a membership ANYWHERE there is most likely going to be a term t...

I am never greeted when walking in. The receptionists are talking to each other and on personal cell phones. They denied scheduling my out of town guest at the same time as my appo...

I bought a membership for myself and daughter. When I began to travel for work I called to have the memberships cancelled or put on hold. I was then informed I had to do so in pers...

BBB COMPLAINT: On 3/18/11, I entered into a 12 month contract with Massage Envy/Southglenn location. I would pay $49 per month for one massage (to be used whenever) and this also e...

I love everythig about Massage Envy. The receptionists up front are always lovely and greet me by name. The only way anyone would be upset is if they didn't take care of thems...

Great therapists. The membership was explained to me. I think most of the post are from people who just don't pay attention. You get reduced prices for joining. You do not ...

DO NOT WASTE YOUR TIME OR $$$ Not only did the ladies up front have a snoody attitude, but the way they talk to paying customers is utterly disgusting. You are literally har...

Horrible services and poor massages! If I wanted to be poked with sharp elbows I could have asked my kid to do it. They make it very hard to cancel their services. But the most im...

This company was very horrible. I would never recommend getting a membership there, unless you love to throw hundreds of dollars away. They tried to tell me that my contract was ...

Last year, I was persuaded to sign for a full year's massages---I couldn't get there every month but was told that I had (emphasis) to pay for the full year: I had signed ...

I arrived at 1140 US Route 1 South, Lawrenceville, NJ 08648 at 7:40PM for my 8PM appointment. The appointment was for a 1 1/2 hour massage. This was going to be my second visit to ...

I canceled my massage envy contract over 6 months before the auto renew, the paper work was lost, I called several times to have it mailed and they could not locate it. I went into...

I made an appointment 24 hours in advance and held with my credit card. They asked for my credit card number over the phone which I did not feel comfortable doing so I stopped by ...

I was at the end of my one year membership and had a lot of pre-paid visits remaining. I was told by the Myrtle Beach, SC Massage Envy that I needed to use those visits within 2 w...

The massage envy location in Mays Landing, NJ has got to be the worst place to work...EVER! I was employed for a short 4 months. During my employment there 20 employees had been fi...