Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 436+13 mobile complaints
  • $45.7K claimed losses
  • $102 average
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  • 29 minutes ago
  • Health and Beauty
  • Fredericksburg, Virginia
  • Massage Envy Membership
  • 5

What I thought would be a very relaxing experience turned into a high pressured sales session after my massage. I was set up with "auto renew"??? and have canceled my membership today with 8 messages banked! I would never give a session as a gift because 1st you can only transfer one a month and the poor recipient would have to listen to a sales pitch like I did. NO THANKS.. In addition I was... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • Pensacola, Florida
  • Management
  • 23

Long story SHORT! This place is HORRIBLE!! The massages that we got were good but the management and front desk staff are absolutely TERRIBLE!! Rude, inconsiderate, liars, FRAUDULENT, etc., etc.! My brother bought massages for my mother and I back in February 2014 for our birthdays. We ended up moving so we froze our account but we STILL got charged that next month when they promised us we... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • Sarasota, Florida
  • Gift Card
  • 98

I received a $50 digital gift card from my aunt as a congratulations after having my first child. It had been years since I'd had a professional massage, and after having a baby, I could definitely go for one. I called the Massage Envy closest to my home (Sarasota North) and they told me they were fully booked for the entire week. They forwarded me to their downtown Sarasota location (Sarasota... Read more

Was this review helpful? 2 0

     

  • Oct 27
  • Beauty Centers and Spas
  • Account Cancellation
  • 47

I went to cancel my account, which they said they did. Afterwards I find out they still withdrew money after the fact, and refused to reimburse me for it. I called them for a week straight and they said I should go talk to my bank. I did that, but my bank said there were no pending transactions and there never was. Their customer service is downright appalling. this went on for weeks and they... Read more

Was this review helpful? 0 2

     

  • Oct 21
  • Beauty Centers and Spas
  • Massage Charges
  • 1
  • 1
  • 219

This place really is a scam! They tell you your introductory massage is 1 hour for 39.99 then they ask you to pay gratuity $10 or $15 PLUS they ask for a tip of $10 so NO it is not 39.99 it is $60 to $65 on top of that your massage is not 60 minutes it is 40 minutes since they give you 10 minutes to unchange and 10 minutes to change again after ! The sad part is i get better massages at home by... Read more

Was this review helpful? 4 4

     

  • Oct 19
  • Beauty Centers and Spas
  • Mountain View, California
  • Disgusting Experience
  • 231

My girlfriend and I went to massage envy on Niagara Falls Blvd in Tonawanda NY and it was the most disgusting experience of my life. The woman who did my massage smelled as if she hadnt showed for a week in the Amazon. She had me lying face up and was leaning over me breathing into my face and I had to breathe through my mouth because of the smell. Her hands felt like a mechanic's hands and all... Read more

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  • Oct 18
  • Beauty Centers and Spas
  • Summerville, South Carolina
  • Membership Refund
  • 138

I had paid and used the membership for quite a while. When I decided to end it -- they STOLE all the money I had prepaid and not used. They STOLE almost $200 dollars from me. I figured I could use them a few more times because of what I had prepaid... NEVER NEVER NEVER use their membership scam without knowing they will close your account and take any unused credits. In my case -- my average... Read more

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  • Oct 17
  • Beauty Centers and Spas
  • Incompetent Employee
  • 108

Naperville east has done all of the above. My husband just had a heart attack and I made an appt with east when I meant Oswego. The women is still charging me for appt. I hate this location. I do not want them calling me and have told them multiple times. My son bought this as a gift and I am thinking of telling him to cancel this. I am very satsified at Oswego. This is another aggravation... Read more

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  • Oct 14
  • Beauty Centers and Spas
  • Longmont, Colorado
  • Membership Cancellation
  • 168

I AM A SINGLE MOTHER AND WHEN I TRIED TO CANCEL MY ACCOUNT BECAUSE I CAN'T AFFORD ALL THE LUXURIES I ONCE WAS ABLE TO, THE STORE TOLD ME THAT SINCE MY 1 YEAR MARK ISN'T UP THAT I'M NOT ABLE TO. THEY TRAP PEOPLE JUST LIKE PHONE COMPANIES AND SATELLITE COMPANIES WHEN YOU SIGN UP WITH THEM. I PLAN ON TELLING EVERYONE THAT I NOW NOT TO JOIN YOUR SPA WHICH IS SAD BECAUSE I REALLY ENJOYED COMING THERE... Read more

Was this review helpful? 6 2

     

  • Oct 14
  • Beauty Centers and Spas
  • Membership Freezing
  • 69

I AM A SINGLE MOTHER AND AT THE TIME I WAS ABLE TO AFFORD MEMBERSHIP BUT NOW THINGS HAVE CHANGED AND I AM NOT ABLE TO AFFORD IT ANYMORE BUT BECAUSE I AM NOT UP ON MY 1 YEAR MARK I STILL HAVE TO PAY UNLESS I FREEZE MEMBERSHIP. IF PEOPLE CAN'T AFFORD YOUR MEMBERSHIP THEY SHOULD BE EXCUSED FROM THE TRAP THAT YOU SET. I WILL NEVER GO BACK TO YOUR COMPANY AND I PLAN ON TELLING EVERYONE WHO WILL LISTEN... Read more

Was this review helpful? 0 1
 
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