Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 419+12 mobile complaints
  • $44.3K claimed losses
  • $103 average
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Massage Envy states 1 hr massage, is actually 50 minutes , but my therapist was done after 40mins! Lake Forest location Add comment

Joined massage envy I thought I would try it for a little while I was told I could cancel at any time just to find out I was lied to and I signed a year contract and didn't even no it till it was to late Add comment

     

  • Sep 09
  • Beauty Centers and Spas
  • False Charges
  • 2
  • 2
  • 276

I went online, requested appointment.. they called back at 845pm (2 hours and 45 minutes after they close) to schedule an appointment.... at the very end she tells me I need to give her my credit or debit card info NOW to just schedule the the appointment. And that they do not charge you right now they just put a hold on the money.... so in real life they hold 40 bucks to schedule the... Read more

Was this review helpful? 7 4

     

  • Sep 09
  • Beauty Centers and Spas
  • Atlanta, Georgia
  • Membership Charges
  • 1
  • 1
  • 328

DO NOT SIGN THEIR CONTRACT!!! DO NOT BECOME A MEMBER!!!!! The services are OK. My complaint is on the contract itself. So I have not gone to get any services because I have been very busy. After almost a year of monthly payments I went in to get a facial (facials are $59 and massages are $49) and since I had about $600 worth of money that had been taking out of my account I figured I didn't have... Read more

Was this review helpful? 5 1

     

  • Sep 09
  • Beauty Centers and Spas
  • Expired Gift Card
  • 170

I received a gift card for Christmas for massage envy. I was looking forward to it and decided to save it for a few months since I had just had a massage a month or so previously. There is no expiration date on it and when I went to use it, they said it expired after 6 months. When I told them there is no expiration date on the card and they should honor it, I was told that the person who gave... Read more

Was this review helpful? 3 0

     

  • Sep 04
  • Beauty Centers and Spas
  • Apple Valley, Minnesota
  • Massage
  • 481

Went in for a prenatal massage as I am 27 weeks pregnant with my 2nd and it has been really hard on me. My fiance got me a $75 gift card and insisted I needed it because we don't get to do nice things very often. I scheduled my appointment 2 weeks later and actually had my appointment today. I've never been to a Massage Envy before, and this was my second massage in my whole lifetime. They were... Read more

Was this review helpful? 5 9

     

  • Sep 02
  • Beauty Centers and Spas
  • Hamburg, New York
  • Spa Membership
  • 191

When my daughter and I originally went in to the Massage Envy in Hamburg NY we were told that we would only be charged for services when we actually came in. I just received my Discover bill and was charged for both July & August and I never went in for services in either of those months. When I called and spoke to "the Manager," she attempted to make me feel like an *** for not... Read more

Was this review helpful? 3 0

     

  • Aug 31
  • Beauty Centers and Spas
  • Unprofessional Management
  • 232

My profession is beautiful, my job makes it ugly. My bosses are not spa professionals and are not in this industry to help anyone- guests, members, or employees. They consistently demean, devalue, and disregard the talent and service of their employees. If your client buys a membership (after a high pressure sales pitch after your service just when you're relaxed and SO in the mood to listen to... Read more

Was this review helpful? 7 0

     

  • Aug 31
  • Beauty Centers and Spas
  • Eugene, Oregon
  • Additional Charges
  • 1
  • 1
  • 185

When my 12 month membership was done, I was informed I would be charged an additional month unless I signed a 30 day notice. I was told they could not fax it to me , I had to come in. I came in after work and was then told the manager had to be there in order for me to sign this notice!!! I demanded to have the notice to sign. The young person behind the counter proceeded to call me a crazy, f$:@... Read more

Was this review helpful? 6 1

this place really does suck. And it's not just because of the therapist there it's how the place is ran its the company. And I am so over it the membership is totally is can. And no one should go there. Elements is right up the road here in OKC so you should pass them right the *** up. Add comment

 
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