1.7
  • Massage Therapist2 votes
  • Facilities1 votes
  • Good Massage1 votes
  • The absurd membership contract3 votes
  • Trap you Into Joining3 votes
  • Lack of qualified people2 votes
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My therapist never showed up for my massage. It was my birthday week end. The receptionist couldn't reach a manager. I had to sit for over an hr and 15 min until my 2 daughters finished their massages. They did not tell me my therapist didn't show up and allowed my daughters to go on with their massages without me. The manager promised to call me but didn't. Add comment

  • 2 days ago
  • Beauty Centers and Spas
  • Mill Creek, Washington
  • Massage Program
  • 63
  • REVIEW RATING 4/5

For three years I signed up myself and my partner for the monthly massage program and when I moved out of state and still had $400 credit of massage they wouldn't honor the massage or transfer to my new state... The hassle of canceling was so difficult! I am definitely a totally pissed off consumer! I called the corporate office and received zero response and when I tried to speak with a manage I... Read more

Was this review helpful? 0 0

  • Dec 19
  • Beauty Centers and Spas
  • Spring Valley, New York
  • Therapists
  • 12
  • REVIEW RATING 4/5

I have been a member at the Nanuet office for almost two years. Recently my therapist left the company and I was forced to find a new therapist. I was given another therapist, but was not satisfied and chose another for my next appointment. After my appointment,on Friday December 13 @ 4:00 I was very satisfied with my massage. I spoke with the new therapist to ask if it would be okay if I got... Read more

Was this review helpful? 0 0

  • Dec 18
  • Beauty Centers and Spas
  • Athens, Georgia
  • Management
  • 97
  • REVIEW RATING 4/5

My wife and I have been members for 2+ years, they are the most difficult company to deal with. The credit situation is a scam, you cannot share or combine credits (same family). My credit card was subject to fraud, I had 4 credits (180 dollars) they never once told me in the last 3 months my card did not go through. Today we tried to schedule and they wanted all 4 months paid before I could use... Read more

Was this review helpful? 0 0

  • Dec 15
  • Beauty Centers and Spas
  • Eagle Pass, Texas
  • 123
  • REVIEW RATING 3/5

Im a massage therapist, and dont expect a tip but if i do get one it is nice. Thats why i work for myself. Because i get all profit instead of working for someone. I charge my hr at 70 and my thirty min at 40. When i worked for my boss i had to cut my profit and i didnt get paid hourly. And if i had a no show i didnt get paid. Also its not fair that a client can come in all smelly and make... Read more

Was this review helpful? 0 1

Total rip off Over priced Therapist didn't even listen to what I asked for Add comment

  • Dec 02
  • Beauty Centers and Spas
  • Lake Worth, Florida
  • Membership
  • 3
  • 3
  • 253
  • REVIEW RATING 5/5

I paid for a 1-year membership and I had 5 remaining sessions left when my membership expired they advised me I could not use my remaining PAID sessions so they stole $250.00 dollars from me. When I asked for corporate's phone number they gave me a cell phone voice mail I am in the process of contacting the Attorney General's office to file a complaint. I will also be contacting the Consumer... Read more

Was this review helpful? 3 4

  • Dec 01
  • Beauty Centers and Spas
  • Longmont, Colorado
  • Gift Card Refund
  • 2
  • 2
  • 189
  • REVIEW RATING 4/5

I bought my wife a gift card for $130 and she wanted to use the money for something else and Massage Envy would not refund the money. I could purchase products with a credit card or cash and get a refund, but they will not give a refund on gift cards. I went all the way to the corporate office and they said they won't do it. They have lost any future business of mine and I will try to... Read more

Was this review helpful? 2 6

  • Nov 25
  • Beauty Centers and Spas
  • Edwardsville, Illinois
  • Massage
  • 300
  • REVIEW RATING 5/5

She had an appt. And on her way there they call and cancelled. What's with that. You mean they didn't know before 10 minutes. She so needed one. Then I had bought her an hour and a 1/2 for mothers day that they have canceled on her twice. This is bull. If we don't give notice you charge us but this is supposed to be okay. Not. Then I call to complain and they say we can get her in on Sunday for... Read more

Was this review helpful? 2 2

  • Nov 25
  • Beauty Centers and Spas
  • St. Petersburg, Florida
  • Massage
  • 353
  • REVIEW RATING 5/5

I signed up for automatic charge each month for one message each for my wife and I. That comes to about $110 a month over the last two years. As time went on we were not able to use the messages each month, so now we have 4 sessions or 8 messages on the books. Now comes the ***, explained to me in such a sweet voice by someone who had no idea that this just seems wrong! I can stop the auto... Read more

Was this review helpful? 2 1

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