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Massage Envy is a company that offers the therapeutic and stress relieving benefits of massage therapy. It offers many different types of massage to choose from: Swedish massage for overall body relax...ation, deep tissue massage to loosen those stubborn knots, sports massage to stretch marathon runners and weekend warriors alike, Pre-Natal massage for soon-to-be moms and Reflexology. Show more
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I received my Massage Envy deal as a Christmas gift. The Massage Envy "contract", however, is very suspicious. Nowhere in the contract does it state "when" you can actually "cancel during the renewal period". Because I wasn't sure if it was 30, 60 or 90 days prior to cancellation, I simply sent a certified letter 90 days in advance, as notice of my cancellation. In reply to my certified...
I stupidly signed up for a yearly contract, i called with four months to go to say i wanted to cancel when my year ended. no problem! i made an appointment for a massage, i was told i had 7 credits left. when i showed up, they told me i couldn't use my credits because my membership had cancelled. my credits expired when i stopped paying the month fee. i know this is in the contract, i read...
I was having my second massage with this therapist the first was perfect. When I turned over to het my shoulders and neck rubbed he started breathing heavy in my ears, rubbed his face on mine then next thing I know he is kissing me. Preforming oral and having sex with me. I let him. I have been since after telling my husband of 20 + years about it was suicidal. I got counseling and realized...
After being a member for two years, I wanted to cancel my account because of the departure of some good therapists and my inability to find one that was good among those who remained. I also was receiving physical therapy and the massages were actually doing me some harm, according to my physical therapist. So I needed to stop the membership. When I tried to do so, the woman at Massage Envy told...
My first massage at Massage Envy in Bellingham. Bad vibe from the beginning from the guy. Paid for 1-1/2 hour massage,full body I thought. He massaged the front side muscles of my neck over and over. I was sore for a week. He made a claw of his hand under the back of my head at times. He sat behind me where I could not see him the whole time and barely talked. Creepy. I was a new customer...
I moved overseas and forgot to cancel my membership (Bethesda MD franchise). I call; they say you need to fill out a form and promise to send it. Never arrives. Call again. Same story. Call again. Long and short of it -- never get the form and each month the credit card gets charged. On a trip to Boston in December I went to a Massage Envy store and filled in the form which they fax to the...
I had a prenatal massage this afternoon at Massage Envy Kendall (Miami). It is literally the WORSE massage I had in my life. The receptionist called me one day earlier and told me to be there 15mins before my appointment starts, I got there 25mins early. I finish filling up their forms in 5 mins. Despite arriving early, they still started my appointment 5mins later than the appointed time. ...
God forbid you should suffer some kind of financial hardship because aside from your being medically incapacitated you cannot be released from your contract. I told the manager that I am no longer working and therefore do not have the financial means to pay for the monthly service, she said the only way to get out of the contract is if I give them a letter from my doctor saying I'm unable to...
My Mom passed away and had massages she paid for with her monthly account. She was going through radiation and chemo and could use the massages. She passed shortly after and massage envy wanted me to pay for past due amount as we closed her bank account after she died. They refuse to give a refund. they said I could transfer them to me. The OWNER of the Massage Envy in Eugene, OR has since tore...
My Mom passed away from cancer and during treatment couldn't get massages. After she passed I contacted the company to let them know. They start by telling me about her passed due balance because her account was closed. She's dead and they still wanted me to pay the bill! Then they said no refunds. How can a sick women who DIES from cancer have massages and use the ones she prepaid for?? They...
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