Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 432+13 mobile complaints
  • $45.4K claimed losses
  • $102 average
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  • 1 day ago
  • Beauty Centers and Spas
  • Massage Charges
  • 40

This place really is a scam! They tell you your introductory massage is 1 hour for 39.99 then they ask you to pay gratuity $10 or $15 PLUS they ask for a tip of $10 so NO it is not 39.99 it is $60 to $65 on top of that your massage is not 60 minutes it is 40 minutes since they give you 10 minutes to unchange and 10 minutes to change again after ! The sad part is i get better massages at home by... Read more

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  • Oct 19
  • Beauty Centers and Spas
  • Mountain View, California
  • Disgusting Experience
  • 90

My girlfriend and I went to massage envy on Niagara Falls Blvd in Tonawanda NY and it was the most disgusting experience of my life. The woman who did my massage smelled as if she hadnt showed for a week in the Amazon. She had me lying face up and was leaning over me breathing into my face and I had to breathe through my mouth because of the smell. Her hands felt like a mechanic's hands and all... Read more

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  • Oct 18
  • Beauty Centers and Spas
  • Summerville, South Carolina
  • Membership Refund
  • 61

I had paid and used the membership for quite a while. When I decided to end it -- they STOLE all the money I had prepaid and not used. They STOLE almost $200 dollars from me. I figured I could use them a few more times because of what I had prepaid... NEVER NEVER NEVER use their membership scam without knowing they will close your account and take any unused credits. In my case -- my average... Read more

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  • Oct 17
  • Beauty Centers and Spas
  • Incompetent Employee
  • 51

Naperville east has done all of the above. My husband just had a heart attack and I made an appt with east when I meant Oswego. The women is still charging me for appt. I hate this location. I do not want them calling me and have told them multiple times. My son bought this as a gift and I am thinking of telling him to cancel this. I am very satsified at Oswego. This is another aggravation... Read more

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  • Oct 14
  • Beauty Centers and Spas
  • Longmont, Colorado
  • Membership Cancellation
  • 107

I AM A SINGLE MOTHER AND WHEN I TRIED TO CANCEL MY ACCOUNT BECAUSE I CAN'T AFFORD ALL THE LUXURIES I ONCE WAS ABLE TO, THE STORE TOLD ME THAT SINCE MY 1 YEAR MARK ISN'T UP THAT I'M NOT ABLE TO. THEY TRAP PEOPLE JUST LIKE PHONE COMPANIES AND SATELLITE COMPANIES WHEN YOU SIGN UP WITH THEM. I PLAN ON TELLING EVERYONE THAT I NOW NOT TO JOIN YOUR SPA WHICH IS SAD BECAUSE I REALLY ENJOYED COMING THERE... Read more

Was this review helpful? 3 2

     

  • Oct 14
  • Beauty Centers and Spas
  • Membership Freezing
  • 37

I AM A SINGLE MOTHER AND AT THE TIME I WAS ABLE TO AFFORD MEMBERSHIP BUT NOW THINGS HAVE CHANGED AND I AM NOT ABLE TO AFFORD IT ANYMORE BUT BECAUSE I AM NOT UP ON MY 1 YEAR MARK I STILL HAVE TO PAY UNLESS I FREEZE MEMBERSHIP. IF PEOPLE CAN'T AFFORD YOUR MEMBERSHIP THEY SHOULD BE EXCUSED FROM THE TRAP THAT YOU SET. I WILL NEVER GO BACK TO YOUR COMPANY AND I PLAN ON TELLING EVERYONE WHO WILL LISTEN... Read more

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  • Oct 10
  • Beauty Centers and Spas
  • Facial Massage
  • 228

I went to massage envy for a relaxing facial massage, and it was anything but relaxing! I was trapped in the room with a woman trying to get me not only to buy every product in the spa but to join up for the membership!!!!! I should have realized this was a possibility as when I scheduled the appointment the annoying receptionist badgered me for 10 min to join the membership, I said "NO" at... Read more

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  • Oct 09
  • Beauty Centers and Spas
  • Cancelled Membership Charges
  • 125

I thought I cancelled my membership after being a member for several years. I did it in person at the beginning of the year. I received a few letters telling me they didn't have my recent billing info which I ignored, I cancelled the membership they didn't need my personal information. They just charged me for 3 months on a card they did NOT have access to (the card they had expired and I had a... Read more

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  • Oct 05
  • Beauty Centers and Spas
  • Hudson, Wisconsin
  • Collections Threats
  • 220

So I signed a contract back in july, then had an emergency where I wasn't going to be able to pay the first month. I called and spoke to an employee about freezing my account. She told me it was no problem, so I assumed that it was taken care of. Almost three months later I received a letter from a collection agency for past due amounts. When I called and spoke to the owner, she claimed they... Read more

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  • Oct 01
  • Ex Employees
  • Burke, Virginia
  • Money Refund
  • 258

hahaha ok 100 words wont cut it so let me just break it down because I am sick of explaining this. I've talked with 4 different managers, I've talked with the overall customer service, I've emailed the owners, and not *** has been done...its been 2 weeks and they owe me a refund because they charged me illegally and admitted to doing so!!!!!! Apologized, yet they still have not returned my money.... Read more

Was this review helpful? 0 3
 
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