Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 414+10 mobile complaints
  • $43.2K claimed losses
  • $102 average
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  • 23 hours ago
  • Beauty Centers and Spas
  • Unprofessional Management
  • 34

My profession is beautiful, my job makes it ugly. My bosses are not spa professionals and are not in this industry to help anyone- guests, members, or employees. They consistently demean, devalue, and disregard the talent and service of their employees. If your client buys a membership (after a high pressure sales pitch after your service just when you're relaxed and SO in the mood to listen to... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Health and Beauty
  • Eugene, Oregon
  • Massage
  • 1
  • 1
  • 37

When my 12 month membership was done, I was informed I would be charged an additional month unless I signed a 30 day notice. I was told they could not fax it to me , I had to come in. I came in after work and was then told the manager had to be there in order for me to sign this notice!!! I demanded to have the notice to sign. The young person behind the counter proceeded to call me a crazy, f$:@... Read more

Was this review helpful? 0 1

this place really does suck. And it's not just because of the therapist there it's how the place is ran its the company. And I am so over it the membership is totally is can. And no one should go there. Elements is right up the road here in OKC so you should pass them right the *** up. Add comment

Do not go to Fort Myers Fl off of Summerlin! Terrible message. Person name was Carmell a male he was not trained! Add comment

The worst massage I ever had left feeling agitated instead of relaxed! Not sure if the person massaging me had any experience! Terrible! I will never go back there again. Add comment

  • Aug 27
  • Beauty Centers and Spas
  • Membership Cancellation
  • 64

I was a member for a year. Decided this was not for me. When I closed my membership I was told any time left would be canceled; although I had already paid for it. The person who canceled the membership for me said she would extend it until 9/7/14. I had 3 paid hours at $59.99 each. I transferred one to my daughter at an additional cost of $10. The other 2 I planned to use for a facial and... Read more

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  • Aug 26
  • Health and Beauty
  • Indian Orchard, Massachusetts
  • Membership Refunds
  • 21

Have you had a Massage Envy membership and lost money after canceling your membership? Did you believe one thing only to find out it was quite different? Do you believe you are owed money as a result of cancelling your membership? The Minnesota Attorneys General office is now accepting complaints related to Massage Envy. It doesnt matter what state you are located in or how long ago you had the... Read more

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  • Aug 25
  • Beauty Centers and Spas
  • Brentwood, Tennessee
  • Employees
  • 53

I walked out of my appointment at Nashville's Brentwood North location when I saw that Jamie Fagelman was a massuese there. Really? The man has a long long history of drug addiction and he is not clean now. You can look at him and tell he is on meth. Massage Envy must not do background checks. He has been arrested and is a known drug abuser. Probably because his first name is really Herman or... Read more

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Worked there. Little pay work you hard. Dont apppreciate. Money bottom line. Dont care about employees or clients. Add comment

Had a membership for a year went in and said I wanted to cancel it. Instead they continued to charge me and when I had 6 appointments paid for said they will cancel it if I hadn't used them up in a few weeks. A huge huge scam!!! They are cheap and rude never go to them especially the West Springfield Ma one! Add comment

 
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