Massage Envy Complaints and Reviews

Had an experience with Massage Envy?   Submit review ›
Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 422+13 mobile complaints
  • $44.4K claimed losses
  • $102 average
  • Show More
Had an experience with Massage Envy?
Submit review › Submit review ›

Tried canceling my membership several times because I moved and got the run around with receptionsists so I cancelled the card they had on file and now they sent me to collections. I've actually given themo way because of unused massages. They aren't getting another dime from me. Add comment

They charged me for a 1-hour massage even though I canceled 8 hours ahead and tried to reschedule. They say they have no other times open, so doesn't it seem like they could fill my slot over the next 8 hours? I am a member--have had a contract for 2 years. But the Spokane WA location is HORRIBLE. Add comment

     

  • Sep 25
  • Beauty Centers and Spas
  • Hillsboro, Oregon
  • Massage Contracts
  • 155

I went in for a one-time massage. The receptionist talked to me about the great deal I could get if I signed up for one year of massages. She quoted me several hundred dollars, but it seemed like a good price. She then presented me with a contract with the words "12 month single" written by hand beside the section saying that I'd elected to pay on a monthly basis. I told her I was paying for... Read more

Was this review helpful? 1 0

     

  • Sep 21
  • Beauty Centers and Spas
  • Centennial, Colorado
  • Massage Double Booking
  • 1
  • 1
  • 172

I had a massage booked, showed up and was checked in by the receptionist. Waited 10 min, then another person showed up and checked in for the same therapist. The therapist came out and called the other person back. The receptionist then told me that they had double booked the therapist and that there were no more appointments for today. NEVER apologized and made no attempt to do service... Read more

Was this review helpful? 2 1

     

  • Sep 18
  • Beauty Centers and Spas
  • Lake Forest, California
  • Massage Duration
  • 2
  • 2
  • 70

Massage Envy states 1 hr massage, is actually 50 minutes , but my therapist was done after 40mins! Lake Forest location Read more

Was this review helpful? 1 0

Joined massage envy I thought I would try it for a little while I was told I could cancel at any time just to find out I was lied to and I signed a year contract and didn't even no it till it was to late Add comment

     

  • Sep 09
  • Beauty Centers and Spas
  • False Charges
  • 4
  • 4
  • 375

I went online, requested appointment.. they called back at 845pm (2 hours and 45 minutes after they close) to schedule an appointment.... at the very end she tells me I need to give her my credit or debit card info NOW to just schedule the the appointment. And that they do not charge you right now they just put a hold on the money.... so in real life they hold 40 bucks to schedule the... Read more

Was this review helpful? 8 6

     

  • Sep 09
  • Beauty Centers and Spas
  • Atlanta, Georgia
  • Membership Charges
  • 3
  • 3
  • 616

DO NOT SIGN THEIR CONTRACT!!! DO NOT BECOME A MEMBER!!!!! The services are OK. My complaint is on the contract itself. So I have not gone to get any services because I have been very busy. After almost a year of monthly payments I went in to get a facial (facials are $59 and massages are $49) and since I had about $600 worth of money that had been taking out of my account I figured I didn't have... Read more

Was this review helpful? 11 1

     

  • Sep 09
  • Beauty Centers and Spas
  • Expired Gift Card
  • 2
  • 2
  • 302

I received a gift card for Christmas for massage envy. I was looking forward to it and decided to save it for a few months since I had just had a massage a month or so previously. There is no expiration date on it and when I went to use it, they said it expired after 6 months. When I told them there is no expiration date on the card and they should honor it, I was told that the person who gave... Read more

Was this review helpful? 4 0

     

  • Sep 04
  • Beauty Centers and Spas
  • Apple Valley, Minnesota
  • Massage
  • 690

Went in for a prenatal massage as I am 27 weeks pregnant with my 2nd and it has been really hard on me. My fiance got me a $75 gift card and insisted I needed it because we don't get to do nice things very often. I scheduled my appointment 2 weeks later and actually had my appointment today. I've never been to a Massage Envy before, and this was my second massage in my whole lifetime. They were... Read more

Was this review helpful? 6 9
 
×
You are reading about Massage Envy.
Filing a new complaint about
×