Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 446+16 mobile complaints
  • $46.2K claimed losses
  • $100 average
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  • 1 day ago
  • Beauty Centers and Spas
  • Edwardsville, Illinois
  • Massage
  • 35

She had an appt. And on her way there they call and cancelled. What's with that. You mean they didn't know before 10 minutes. She so needed one. Then I had bought her an hour and a 1/2 for mothers day that they have canceled on her twice. This is bull. If we don't give notice you charge us but this is supposed to be okay. Not. Then I call to complain and they say we can get her in on Sunday for... Read more

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  • 1 day ago
  • Beauty Centers and Spas
  • St. Petersburg, Florida
  • Massage
  • 13

I signed up for automatic charge each month for one message each for my wife and I. That comes to about $110 a month over the last two years. As time went on we were not able to use the messages each month, so now we have 4 sessions or 8 messages on the books. Now comes the ***, explained to me in such a sweet voice by someone who had no idea that this just seems wrong! I can stop the auto... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • Athens, Georgia
  • Contract
  • 1
  • 1
  • 30

They charged almost $500 tp my credit card without ANY notice and or corospondence, but me in a financial hole, had to borrow money to pay bills because I had no idea they had taken money until my Wife and I went to pay a bill and was declined due to insuficent funds. We signed a contract 2 years ago and only went once and never went back, and I get it I signed a contract but not one attempt to... Read more

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My Wife and I made the mistake of signing a contract with massage envy, never went back after 1st massage, 2 years later with no kind of corospondence , no bill, phone call etc.. They took 2 payments totaling almost $500 from my credit card without àny warning whatso ever . stay away from these folks. Add comment

     

  • Nov 23
  • Beauty Centers and Spas
  • Anderson, South Carolina
  • Facial Massage
  • 87

Purchased a massage / facial for my wife gift certificate for her to use when her schedule would permit. She called the store to set up an appointment for a week later and they wanted her credit card info. She declined to give this information as it was paid for in ADVANCE. She then called the day prior to her appointment to confirm that she would be in for her massage. When she arrived for her... Read more

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  • Nov 19
  • Beauty Centers and Spas
  • Riceville, Tennessee
  • Contract
  • 88

I signed up for the one year contract and it said I could cancel if I had a drs note. I am having back procedures done and my dr sent a note that because of my medical condition I was to have no more massages. They now tell me I have to have a certain diagnosis and this was not in my contract. Because of HIPPA my dr cannot release this information. Looks like I'm going to have to get a lawyer.... Read more

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Had back issues asked for my numerous prepaid sessions to be held. Massage envy wouldn't was only allowing me to give 2 sessions to family to use in a ridiculous timeframe of course they could not schedule in that timeframe. I truly feel I was taken advantage of and gave lots of dollars to massage envy. Be careful of prepaid anything or you will get screwed Add comment

     

  • Nov 15
  • Beauty Centers and Spas
  • Massage
  • 191

I am a massage student in Wisconsin and I have talked to many massage therapists trying to gain as much knowledge about what it's like out of school. I spoke with one man that worked at Massage Envy and it makes him want to quit the profession entirely. First of all they treat their therapists like cattle, herding them from one massage to the next with a small break in between, barely any... Read more

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  • Nov 14
  • Beauty Centers and Spas
  • Sandy Springs, Georgia
  • Privacy Policy
  • 218

I was asked for my drivers license upon arrival. When I asked why they said because I was a member and they had to check my credit card. I am not a member they had no reason to have my credit card. The girl then took my license went in the back and scanned it without my permission. I then found out that they had my credit card on file from a previous visit for which I did not give them... Read more

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  • Nov 12
  • Beauty Centers and Spas
  • Manassas, Virginia
  • Massage
  • 361

My birthday was on November 10th and my husband brought me a massage session in German town MD. I'm a salon owner that does so much for customers he thought that it was a great idea to have myself pampered for a change I was extremely early and the greeter was friendly and explain that process also that I have 5 minutes to use the bathroom ect. So she escorted me in the back waiting area But... Read more

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