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  • Customers like
    • Massage therapist4
    • Massage therapists4
    • Had good massages3
  • Customers don't like
    • Absurd membership contract8
    • Being lied to8
    • Trap you into joining8

  • Jun 26
  • Beauty Centers and Spas
  • Bellevue, Washington
  • Contract
  • 108
  • REVIEW RATING 4/5

I got a gift certificate for massage envy and went. When I went in I was pressured into signing a contract that I told them I wasn't certain I could afford because my aunt and uncle were both very ill and when they passed, I was responsible for their funerals (as they raised me). Sure enough, my aunt passed the same month I signed the contract from her breast cancer. It's been two months and... Read more

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  • Jun 26
  • Beauty Centers and Spas
  • West Jordan, Utah
  • Membership Cancellation
  • 65
  • REVIEW RATING 4/5

I found out recently that I have breast cancer, went in to tell them that I needed to cancel the contract as I have not been able to get in to do any massages after they repeatedly started calling me informing me that I haven't been paying. I then informed them. I realized that that I was going to have to cancel the contract due to having cancer, no empathy at all from them, all they could say is... Read more

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  • Jun 25
  • Beauty Centers and Spas
  • Waldorf, Maryland
  • Membership
  • 89
  • REVIEW RATING 4/5

I TOTALLY AGREE With this comment. I joined Massage Envy in Waldorf Md last summer 2014 after receiving a fathers day massage from my wife. We shortly moved a few months later to Bristow, Virginia. I figured that I would transfer to a closer Massage Envy but that's not their policy I was told I had to stay with Massage Envy in Md. Ok so I'm like fine can I have my wife take one of my sessions... Read more

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  • Jun 24
  • Beauty Centers and Spas
  • Maumelle, Arkansas
  • Massage
  • 71
  • REVIEW RATING 4/5

I signed up for a membership and hate I did every since. I stay very busy and just can't find the time to take a massage, but when I do they are full and I can't get in. Now am at the end of my membership and was told if I do not use all 4 within a month I lose them. Don't forgot they are paid for already by me. I will never, never do another membership with them. Then today I called for a... Read more

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They got my money out my bank and I didn't use that month, so when I go the next month I couldn't use the month, I had to pay an additional month. Add comment

  • Jun 20
  • Beauty Centers and Spas
  • Elgin, Illinois
  • Massage Appointment
  • 128
  • REVIEW RATING 4/5

I have been to Massage Envy 3x. First massage was really effective (5 star), but It was very difficult to get another appointment with the same massage therapist; I ended up having to take appointments with others, who were not good (1 star). Still I was willing to give it another shot, but they practice a MARKETING AMBUSH, which is a real turn-off. They try to bait the customer into... Read more

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  • Jun 16
  • Beauty Centers and Spas
  • Westminster, California
  • Massage
  • 2
  • 2
  • 174
  • REVIEW RATING 4/5

I too fell victim of accumulated massages deducted from my bank account. I have a total of 28 massages accumulated. Try as I might, I cannot use them up fast enough. When I joined there was nothing stipulated that these accumulated massages could not be "gifted" to a friend. The franchise that I visit has stated that I can give only ONE massage away per month-even though they are already paid... Read more

Was this review helpful? 2 1

Massage Envy Flowood,MS. Total rip off. Cancelled membership in Feb 2015 and now in June 2015 they are still taking unauthorized money from me. No one there is capable of handling this for me. I need a corporate number if any one has one Add comment

  • Jun 11
  • Beauty Centers and Spas
  • Corpus Christi, Texas
  • Massage Appointment
  • 1
  • 1
  • 134
  • REVIEW RATING 4/5

I am pretty unhappy with the Massage Envy in Corpus Christi, Texas. I have been paying regularly for probably 3 years. I work all week and when I have called for a weekend appointment they are booked for at least 6 weeks out. Now I am out for the summer and I tried to get an appointment for any day, any time. I have to wait 3-4 weeks. This is ridiculous. I can get in anywhere in town within... Read more

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