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1.7 Based on 103 reviews
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  • Customers like
    • Massage therapist 10
    • Massage therapists 6
    • Facilities 4
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 10
    • Trap you into joining 9

I went to Massage Envy to get massage, it was my birthday. I was so excited. I was and still is DISAPPOINTED I didn't enjoy my massage at all. The pressure was very uncomfortable. I communicated this to my massage therapist she said Okay and continue. When I checked out I was asked how was the massage I said i was Not please, I left there and just sat in my car, about to cry. This is my birthday and my massage was terrible. My... Read more

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BEWARE WHEN YOU CANCEL YOUR MEMEBERSHIP!!!!! When I cancelled mine, I was told I had to wait for one more billing cycle once I notified them I was cancelling my membership. ( I had been a member for over 2 years) At the time I gave notification, I asked to have my account updated and scheduled appts for the balances already on my account. My last appt I scheduled 1 1/2 hr massage to use up my balance. When I checked in for my FINAL appt the... Read more

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This review is for Massage Envy's E gift card customer service and not this specific location. When I bought a e-gift card, the email address was misspelt, so neither the recipient nor me, the buyer received the gift card. Locations don't accept purchase confirmation. I called Corporate Massage envy 5 times @ 480-366-4100, during business hours and no human ever picked up the phone, nor my voice mail was returned. My email to... Read more

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I was contacted by an employee of Message Envy this morning. The young lady was stating my husband was pasted due for 3 months on his account and my husband hasn't been there since last Oct. He not only was unhappy with the services but, they cancelled on him serval times. I tried telling this to the young lady but, not only did she continue to speak over me. She said we still owed the money cause he was a no show. My husband never schduled... Read more

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About a year ago I purchased a gift card for a friend. I recently found out that she never used the card. I looked for a number on their online website. There was none listed. They only allow email contact unless your request is to purchase a franchise, which then a region contact is provided. I called several locations attempting to get a customer service number and only one of the 5 I called actually had decent service. I still ended up... Read more

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I signed a contract with them on 11/21/2014. I realized I wasn't using the services so I wanted to explore my options at renewal in April. In Jan 2016 I started the process. I started calling ME in Montgomery,AL to explore my options. I was told on two occasions by the front desk clerks that if I non renewed my membership then I would have 60 days to use my left over 9 massages. The 2nd time I called back I was emailed a cancelation letter as... Read more

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I had a gift card that my daughter bought for my birthday, I went in and had the massage. It was just ok, not great, but was pressured to sign up for the membership. I did reluctantly, being I was not completely satisfied. I figure I can cancel later if I decided to. No way out of this contract. They don't tell you, you can cancel within 3 days of signing the contract. You need a magnifying glass to see the fine print. After that you have... Read more

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While the staff is over the top friendly in Cranston Rhode Island management is a different story. A college degree does not give you people skills which she lacks. Add comment

This is the worst company ive ever seen or came into contact with! Terrible customer service and they just want to take your money and care less about you. They should be shut down! I wouldnt recomend this company to my worst enemy! Stay far far, FAR from them!!!! Add comment

AVOID. Only 45 minutes massage in most cases and people or a shame to say anything. Pete the owner of massage Envy Sarasota acts like a gangster. Search Massage Envy SUCKS and see all the real reviews especially of people that work there. This is what you will find: One star.... If this is the spa of last resort.... Then do yourself a favor.... Find a cactus and rub up against it! In other words, save your money and go somewhere else. I... Read more

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