Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, ,
  • 412+9 mobile complaints
  • $43.1K claimed losses
  • $102 average
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Do not go to Fort Myers Fl off of Summerlin! Terrible message. Person name was Carmell a male he was not trained! Add comment

The worst massage I ever had left feeling agitated instead of relaxed! Not sure if the person massaging me had any experience! Terrible! I will never go back there again. Add comment

  • 18 hours ago
  • Beauty Centers and Spas
  • 18

I was a member for a year. Decided this was not for me. When I closed my membership I was told any time left would be canceled; although I had already paid for it. The person who canceled the membership for me said she would extend it until 9/7/14. I had 3 paid hours at $59.99 each. I transferred one to my daughter at an additional cost of $10. The other 2 I planned to use for a facial and... Read more

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  • 2 days ago
  • Health and Beauty
  • Indian Orchard, Massachusetts
  • Membership Refunds
  • 1

Have you had a Massage Envy membership and lost money after canceling your membership? Did you believe one thing only to find out it was quite different? Do you believe you are owed money as a result of cancelling your membership? The Minnesota Attorneys General office is now accepting complaints related to Massage Envy. It doesnt matter what state you are located in or how long ago you had the... Read more

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  • Aug 25
  • Beauty Centers and Spas
  • Brentwood, Tennessee
  • Employees
  • 36

I walked out of my appointment at Nashville's Brentwood North location when I saw that Jamie Fagelman was a massuese there. Really? The man has a long long history of drug addiction and he is not clean now. You can look at him and tell he is on meth. Massage Envy must not do background checks. He has been arrested and is a known drug abuser. Probably because his first name is really Herman or... Read more

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Worked there. Little pay work you hard. Dont apppreciate. Money bottom line. Dont care about employees or clients. Add comment

Had a membership for a year went in and said I wanted to cancel it. Instead they continued to charge me and when I had 6 appointments paid for said they will cancel it if I hadn't used them up in a few weeks. A huge huge scam!!! They are cheap and rude never go to them especially the West Springfield Ma one! Add comment

  • Aug 23
  • Beauty Centers and Spas
  • Augusta, Georgia
  • Massage Appointments
  • 36

After having a membership with Massage Envy for over a year and a half and only being able to book 6 appointments I decided to cancel and was told that I would still have my massages left over that I didn't use well after they charged me one more time they canceled it and told me that I lost all massages due to cancelation! Pure ***! I called one office and they put the blame on another office... Read more

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  • Aug 22
  • Beauty Centers and Spas
  • Gainesville, Virginia
  • Service Cancellation
  • 79

I just got cancelled for the THIRD time in four months! I like the "therapist" I've seen (seen a couple different ones), but they are just not reliable! Last year I had a car accident and wasn't able to make my appointment and they still charged me for the missed appointment... This charge was congruent with what it said in my contract, so I sucked that one up. BUT... On May 25, about 2... Read more

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  • Aug 20
  • Beauty Centers and Spas
  • Street, England
  • Massage Therapy
  • 115

I have gone for massages at two different locations, and was satisfied with the massage therapists at both locations. However, once I left the massage room the pressure began at the front desk to sign up for a membership. This killed the whole relaxation experience of getting a massage. They would not let up on me at the front desk about the membership. I had another appointment scheduled, but... Read more

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