Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, ,
  • 407+5 mobile complaints
  • $41.7K claimed losses
  • $101 average
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  • 1 day ago
  • Beauty Centers and Spas
  • Street, England
  • Massage Therapy
  • 55

I have gone for massages at two different locations, and was satisfied with the massage therapists at both locations. However, once I left the massage room the pressure began at the front desk to sign up for a membership. This killed the whole relaxation experience of getting a massage. They would not let up on me at the front desk about the membership. I had another appointment scheduled, but... Read more

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  • 1 day ago
  • Ex Employees
  • Miami, Florida
  • Interview Appointment
  • 3
  • 66

My appointment for my interview was at 3pm. That day I had medical appointments but I still rushed to get their because I need a job and went through a lot to get their not to mention the rain,traffic and terrible parking that they have. When I got their on time I noticed that Steven the interviewer was sitting in his office on the computer and when he saw me he told her to tell me that he had a... Read more

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  • Aug 18
  • Beauty Centers and Spas
  • Riverside, California
  • Monthly Fee Charge
  • 54

BEWARE!!!!! Once you sign for a membership, you will be charged the monthly fee. The front desk makes your next appointment for you. I was given an appointment for the next month by the staff. It was 2 DAYS before the month rolled. I was not made aware of the 30 day rule, hence I was not only charged for my monthly dues, but also for an extra massage that their own front desk staff made for me.... Read more

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  • Aug 14
  • Beauty Centers and Spas
  • Santa Fe, New Mexico
  • Cancelled Membership Charges
  • 66

They automatically renew your membership and charge your credit card. If any massages r left you only have 30 days to use them. I cancelled my membership and they continued to charge my credit card. They sc--- you with a smile on their face. Therapist r ok. A little mechanical. Front desk personnel r overly friendly and don't explain contract to you, very high pressure in a subtle way You... Read more

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  • Aug 12
  • Beauty Centers and Spas
  • Boulder, Colorado
  • Contract Cancellation
  • 1
  • 140

My husband and I signed up with Massage Envy in December of last year. Because it has been impossible to get an appointment, we now have our monthly massages that we've paid for piling up. I called and told them that I wanted to cancel my contract because the quality of the service has been poor and I feel they haven't honored their end of the contract since I can't ever get an appointment. They... Read more

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  • Aug 08
  • Beauty Centers and Spas
  • Roswell, Georgia
  • Cancelled Membership
  • 1
  • 120

I've been having a nightmare experience with this company and can't believe there has not been a class-action lawsuit against massage envy. I was told I gift the massaged I paid for to anyone I like. They did not explain that I could only gift one every 6 months to the same person which is ridiculous. Why? I paid for the service and should be able to give it to anyone I like? Everything I was... Read more

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  • Aug 05
  • Beauty Centers and Spas
  • Cancelled Membership Charges
  • 133

I signed up for the auto pay program last year, after asking multiple times if I could cancel it at any time. I was repeatedly told it was not a contract and I could cancel whenever. Of course this was not true and a full year later I have paid the outrageous sum of $719.40. I barely ever go in there as it is near impossible to make an appointment and they usually end up rescheduling me without... Read more

Was this review helpful? 1 0

I have been a member for over a year now.when I call to make an appointment I am being told they are book up because they have 2000 members but they have no problem taking my money off my credit card it's a scam don't do it Add comment

  • Aug 02
  • Beauty Centers and Spas
  • Massage
  • 149

I almost considered working here and now I'm glad I didn't. I have seen quite a few complaints about members at various ME locations who couldn't get an appointment when they wanted one, had an appointment cancelled without notice, or couldn't see the therapist they requested. I think one problem is that ME routinely over books memberships at their more popular locations. I mean, think about it.... Read more

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  • Jul 29
  • Beauty Centers and Spas
  • Lady Lake, Florida
  • Hourly Massage Payment
  • 297

Please be advise this isn't the first issue that myself and my wife have had with Massage Envy, First complaint is that we understand that you pay for an hour and only get 50 minutes which I personally think is crazy, and the second issue is that I received a certificate for ONE free massage for the simple reason that at Christmas time we spent so much money that that was there promotion.(Orland... Read more

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