Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
  • 396+4 mobile complaints
  • $38.3K claimed losses
  • $96 average
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  • 1 day ago
  • Beauty Centers and Spas
  • Virginia Beach, Virginia
  • Membership Cancellation
  • 1

I had to discontinue my "membership" due to financial issues. I called my local shop and the said I did not have a membership and could stop at any time and was told yes. I/we verified I had 2 or 3 massages on the books. When I came in on the next visit I was told I had to complete a form and had to pay for the next month ,July , before I would be finished. This did not seem fair as I was paying... Read more

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  • 1 day ago
  • Beauty Centers and Spas
  • New York, New York
  • Necklace Theft
  • 5

I have had a diamond cross for over 10 years .. I have a 2 month year old and my younger sister took me for massage as a suprise because I haven't had any time for myself and I needed a me day.. The masseuse Naomi from Staten Island location told me to remove my jewelery .. I didn't think anything of it I placed it on my pants.. After it was done I realized I didn't have it .. I asked... Read more

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  • Jul 21
  • Beauty Centers and Spas
  • Destin, Florida
  • Membership
  • 6

I bought and paid for a years massages. I only used two of those. I have called to get a massage and was told my contract was suspended and they needed 54.00 to re-instate it. This place is a rip-off and theft of paid services. DO NOT SIGN UP FOR THIS!!! This was only one month AFTER I paid my contract!!! You should be sued for this! Very unprofessional! I expected more from a place that... Read more

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  • Jul 21
  • Beauty Centers and Spas
  • Unscrupulous Employee
  • 14

Alex Jeanty, lied about his experience, references, job title and commitment. Everyone should be very cautious. This person made promises that he never kept. He changed a schedule of appointments every chance he got. He said he was a part owner in the business. He said he had to take his payment, that he wanted all up front and pay for school that night or he would not be able to go to... Read more

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  • Jul 20
  • Beauty Centers and Spas
  • Bedford Hills, New York
  • Massage
  • 14

When I requested that the front desk check to see if I was on auto renewal they cheerfully replied that I was not. I asked if they could make sure. Their reply " yes we will make sure. Unfortunately I should have requested it in writing. I was autorenewed anyways. It is in their contract and shame on me for not reading it thoroughly. I do not take total blame as either the front desk are... Read more

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  • Jul 19
  • Beauty Centers and Spas
  • Westport, Connecticut
  • Contract Charge
  • 1
  • 21

When I signed a year contract with massage envy, I was told that I could give a month to a friend or family member. I was not told my account would be charged an additional fee for giving a month away. I acumulated so many months because I could never get an appointment and the one time I did finally get through they called me back to cancell the appointment. I called to complain to manager.... Read more

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  • Jul 18
  • Beauty Centers and Spas
  • Houston, Texas
  • Cancellation Contract Details
  • 21

As previously stated, exact same scenario happened to me "coerced into contract" cost$708 but in addition, after "cancellation" I was reconciling my bank account and they were still continuing to autowithdrawal monthly fee from my bank account post-cancellation. I raised *&^%$ and they stopped autowithdrawing from my account for six months. Again, reconciling my bank account I noticed again... Read more

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  • Jul 14
  • Beauty Centers and Spas
  • Albuquerque, New Mexico
  • Massage Envy Membership
  • 1
  • 36

I received a gift card from my mother in law to use at Massage Envy. When I booked the massage the girl taking my reservation suggested that I could save money if I signed up for their "membership plan." I explained to this girl that I was interested in saving money, but did not want to be locked into a long contract. She informed me that I could cancel at any time if I just gave Massage Envy... Read more

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  • Jul 12
  • Health and Beauty
  • Kansas City, Kansas
  • Property Damage Repair
  • 45

I am a member of massage envy. for 3 months in the row, every time I made appointment, they always said that they do not have time open for me. Finally on July 5, they had me down but 1 hour before the theraphy, they called me and said that the therapist was not be able to make it. So, I said fine. Then on Thursday July 10, I got reminder that I have appointment on July 12. I told the person I... Read more

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  • Jul 02
  • Beauty Centers and Spas
  • East Greenwich, Rhode Island
  • Message
  • 2
  • 55

I went into the East Greenwich location one day last summer to get a message and before I even went in for my message they would not let up until they got me to join their "message" club? I told them I was disabled and I had neuropathy thru out my body and several fusions in my neck and back and that I was having muscle cramping. I told them I was not sure I was even going to be able to tolerate... Read more

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