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  • Customers like
    • Massage therapist 9
    • Massage therapists 5
    • Facilities 4
  • Customers don't like
    • Being lied to 11
    • Absurd membership contract 9
    • Trap you into joining 9

Out of nowhere without permission or any notice they STOLE $369 from my account! ! I owed them a little over $200 and was going to pay it with my income tax money. ..now I'm negotiate over $400 because I keep getting hit with overdraft fees!! I CANNOT get the money to fix my account so I have to beg, borrow and steal just for everyday expenses! I wanna cry every day..its like a nightmare that... Read more

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I had to sign a contract to get a "special" price where they auto charged my credit card $59.99 every month for a "one hour" massage that lasts 50 mins or less. Then when I cancelled after 12 months I had 30 days to use my remaining 7.5 hours or lose them. When I wanted to give some away I got charged an extra $10 each hour! Furthermore, most of my massages were less than enjoyable. I actually... Read more

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This company is full of lies and no customer service. As a member along with my wife, our account has been screwed up 4 out of 6 months. They have overcharged us twice and refuses to reimburse us. Plus, we pay for an hour massage and only receive 50 minutes, if that. This has been the worst customer service experience ever. Add comment

I recently had a horrible experience at the Danvers facility where the massage was very poorly done the staff left foe a ten minute break and had no experience or with what a deep tissue massage is where I was told he was excellent at doing deep tissue then I was told there was a special where I could sign up for a special stating that I can get a massage for a cost of only $59 where if I did not... Read more

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After you join you learn that they do not have enough ""rooms" to accomodate all their members. Most of the time there is no availability when you want it. If you are a woman and prefer a female, you may be out of luck because you get what they have - no choice. You still have to pay for the month. They then refer you to an out of the way location instead of the one you join. You call there... Read more

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I had the worst first time experience at envy massage here in Bakersfield California. The customer and the Therapist in the next room was very loud and inconsiderate. Express my feelings to the manager they did not offer me any compensation or did she call me back after she spoke with her boss nothing was offered to me and nothing was done. I also asked to speak to her boss never heard received... Read more

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Shame on you Massage Envy for having such a terrible cancelation policy for your membership plan. Doctors note or moving 25 miles away, that is just ridiculous!! The massage I had was good, but will probably never go there again. I bought their membership (which wasn't explained to me very well), then went back same day & cancelled after reading the cancelation policy. Note to everyone -... Read more

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I have been a massage therapist for 25 years, My husband bought me a gift cert to massage envy $150 for 1 hour massage and 1 hour facial. awesome!! got in last minute because they had a cancellation, massage was ok , facial (never had one before) was nice.. at checkout I presented gift certificate, I brought $ 20.00 cash to tip each therapist $10 for after. the front desk receptionist said well... Read more

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Facility - Pasadena, CA. I went in today to use a gift card I received for Christmas. Long story short, I was suckered in to a membership and I was told the membership was cancelable. After walking to my car and already feeling like a made a mistake, I noticed the only ways to cancel was moving/doctors note. I immediately went back to the facility and said I needed to cancel this that I was not... Read more

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before i started to look for a job as massage therapist i already knew i did not want to work for this company. but i was told it was a good place to start to get the experience (true). when i got hired they did this whole training procedure of everything which was a good thing for me because i like to know protocols and procedures of things. after they started having meeting every 3 months and... Read more

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