Massage Envy Complaints and Reviews

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Massage Envy
Main address: 14350 North 87th Street, Suite 200 85260 Scottsdale Arizona
480-366-4100, , info@massageenvy.com
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  • 1 day ago
  • Beauty Centers and Spas
  • Lady Lake, Florida
  • Hourly Massage Payment
  • 55

Please be advise this isn't the first issue that myself and my wife have had with Massage Envy, First complaint is that we understand that you pay for an hour and only get 50 minutes which I personally think is crazy, and the second issue is that I received a certificate for ONE free massage for the simple reason that at Christmas time we spent so much money that that was there promotion.(Orland... Read more

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  • 2 days ago
  • Beauty Centers and Spas
  • Raleigh, North Carolina
  • Auto Pay Membership
  • 28

Once you sign up for a membership you can never get out of it unless you are diligent about going every month. If you have extra prepaid visits available, you will lose them if you cancel your membership. If you put your membership on hold, you cannot use your prepaid visits. you can only transfer one prepaid visit per month. it's a no-win unless you use your prepaid visit every month. I will... Read more

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  • Jul 25
  • Beauty Centers and Spas
  • Rochester Hills, Michigan
  • Oil Enhancement Charge
  • 85

after 4 re-schedules, which were handled super poorly, we did arrive to the appointment. As we found out ourselves they did change to persons who would massage us once more. After I told them, they offered a free upgrade to some massage enhancemnt with oil. The person came out and was pissed and rude, greeting us with the words "sorry I am not person xx" ? We had the massage, no enhancement ever... Read more

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  • Jul 23
  • Beauty Centers and Spas
  • Virginia Beach, Virginia
  • Membership Cancellation
  • 49

I had to discontinue my "membership" due to financial issues. I called my local shop and the said I did not have a membership and could stop at any time and was told yes. I/we verified I had 2 or 3 massages on the books. When I came in on the next visit I was told I had to complete a form and had to pay for the next month ,July , before I would be finished. This did not seem fair as I was paying... Read more

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  • Jul 23
  • Beauty Centers and Spas
  • New York, New York
  • Necklace Theft
  • 71

I have had a diamond cross for over 10 years .. I have a 2 month year old and my younger sister took me for massage as a suprise because I haven't had any time for myself and I needed a me day.. The masseuse Naomi from Staten Island location told me to remove my jewelery .. I didn't think anything of it I placed it on my pants.. After it was done I realized I didn't have it .. I asked... Read more

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  • Jul 21
  • Beauty Centers and Spas
  • Destin, Florida
  • Membership
  • 24

I bought and paid for a years massages. I only used two of those. I have called to get a massage and was told my contract was suspended and they needed 54.00 to re-instate it. This place is a rip-off and theft of paid services. DO NOT SIGN UP FOR THIS!!! This was only one month AFTER I paid my contract!!! You should be sued for this! Very unprofessional! I expected more from a place that... Read more

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  • Jul 21
  • Beauty Centers and Spas
  • Unscrupulous Employee
  • 29

Alex Jeanty, lied about his experience, references, job title and commitment. Everyone should be very cautious. This person made promises that he never kept. He changed a schedule of appointments every chance he got. He said he was a part owner in the business. He said he had to take his payment, that he wanted all up front and pay for school that night or he would not be able to go to... Read more

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  • Jul 20
  • Beauty Centers and Spas
  • Bedford Hills, New York
  • Massage
  • 33

When I requested that the front desk check to see if I was on auto renewal they cheerfully replied that I was not. I asked if they could make sure. Their reply " yes we will make sure. Unfortunately I should have requested it in writing. I was autorenewed anyways. It is in their contract and shame on me for not reading it thoroughly. I do not take total blame as either the front desk are... Read more

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  • Jul 19
  • Beauty Centers and Spas
  • Westport, Connecticut
  • Contract Charge
  • 1
  • 36

When I signed a year contract with massage envy, I was told that I could give a month to a friend or family member. I was not told my account would be charged an additional fee for giving a month away. I acumulated so many months because I could never get an appointment and the one time I did finally get through they called me back to cancell the appointment. I called to complain to manager.... Read more

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  • Jul 18
  • Beauty Centers and Spas
  • Houston, Texas
  • Cancellation Contract Details
  • 37

As previously stated, exact same scenario happened to me "coerced into contract" cost$708 but in addition, after "cancellation" I was reconciling my bank account and they were still continuing to autowithdrawal monthly fee from my bank account post-cancellation. I raised *&^%$ and they stopped autowithdrawing from my account for six months. Again, reconciling my bank account I noticed again... Read more

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